Notes

//fraud call//
Callme experiment //cx informed about the fraud call and SMS regarding fake lucky draw contest // information shared to cx and ask not to share any confidential details // cx agree


//ofd//
Callme experiment//cx want to know about order status // it is OFD so ask to wait till 6 pm //ddr,edd shared with cx //informed courier boy will also call after reached at your location //courier boy number is not available // cx agree


//ud case//
Callme experiment//cx want to know about order status // UD marked // FNDR filled// 24 to 48 hrs TAT shared// cx agree

//price//
Callme experiment //cx want to know about the warranty of the product // information shared to cx as per PDP // cx agree



//sla//
Callme experiment //cx asked about the order status // dispatched date & DDR shared // cx agree



Callme experiment //cx didn't required callback.
Callme experiment //Call didn't connect to cx

//shipped cancel//
Callme experiment//cx want to cancel because cx is gone on another address //suggested to place order for new address // status marked shipped // cancellation request taken// ask to refuse at doorstep if delivery attempt // cx agree

//reschedule //
Callme experiment //PUC not done // RL panel filled //2 to 3 TAT share//macro sent to cx /told to cx dsqc is marked so while picking up qc check will also be checked post both done //updates within 24 to 48 hrs /refund tat shared 5 working days post initiate // cx agree

//manual process//
Callme experiment//cx want to know abt return request //explain manual process to cx //puc tat shared 5 days to send the product through courier partner //rpr tat shared 7 to 8 days //post received whorehouse qc tat shared 24 hrs //refund tat shared 2 hrs post initiate //cx agree

//neft//
Callme experiment //cx ask for refund status //NEFT details are incorrect // macro send and informed to cx to provide bank details/ask to wait 24 to 48 after sent account details for refund initiate //refund tat shared 2 hrs post initiate /cx agree

//cx want to know process how to refund //
Callme experiment //cx want to know how he can get paid amt //told to cx you have to share account account details //macro sent / // it is OFP so ask to cx to wait till end of the day //told to cx dsqc is marked so while picking up qc check will also be checked post both done //updates within 24 to 48 hrs /refund tat shared 2 hrs post initiate // cx agre

//lanuage barr//
Callme experiment//cx is not able to speak in hindi or english //i requested but no response from cx side and dropped his call

//rto//
Callme experiment//cx want to know why his product returned//informed to cx your product has already been returned to seller //informed rto reason to cx //suggested to place order again to same product //apology done //cx agree

//edd breached //
Callme experiment//cx asked to the order status //ddr,courier partner name ,location shared to cx //edd breached //apology done //ask to wait 24 to 48 hrs //cx agree

//oda//
Callme experiment//cx want to know abt order status //ddr,edd,courier name and address shared with cx //told to this product is out of delivery area so it can not be delivered to this address //apology done //cx agree