Notes

Hi, Good Morning!I am Kajal. How can I help you today?
Namaskar! Snapdeal se main Kajal. Apki help krne me mujhe khushi hogi.

How may I assist you?
Main apki kya help kr skti hu ?

Please share your Order/Suborder/Registered Contact Number, So that I can assist you!
aap apana register mobile number ya order id batye taki main check karke aapko jankari de saku.


Thank you for Sharing Detail with us! Please allow me sometime to check information for you.
Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sku.Nischint rhe apki puri sahayta ki jayegi.

Hi, I am Kajal. Please share your Order/Suborder/Registered Contact Number, So that I can assist you!
Namaskar! Snapdeal se main Kajal. aap apana register mobile number ya order id batye taki main check karke aapko jankari de saku.

Please elaborate your concern so I can help you better.
Apse request krugi ap apne concern vistaar mai btaye.

Thank you for your patience.
Dhanyawad samay dene ke liye.

Ye apke jawab dene ke liye ek reminder hai.

Jo apne details di hai mai us se koi jaankari nai check kar paa rha hoon, Apse request hai ki aap mujhe correct details provide krwaye taki mai apki behtar sahayta kar saku.


I hope you are satisfied with the information provided by me! Is there anything else i may assist you?
Asha hai ki aap meri di gyi janakari se santusht hain ! Kya main apki aur koi sahayta kar sakta hun?

I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka samay shubh rhe.

I am really sorry to hear that you are facing such an issue. I have registered your request with us. Don't worry, I will be personally working on your case to provide you the resolution at the earliest.
Maafi chahunga apko preshani hui, Apki request register krdi gyi h. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.


There is no need to worry, I've done all possible things and I assure you'll receive your order as soon as possible.
Maafi chahunga apko preshani hui.Aap nishchint rhe apko order ki jldi hi krwayi jayegi.


Confirm karwane ke leyai dhanyawad.please thoda samay dejeyai taki apka concern update kar pau or apke order ke delivery jaldh se jaldh deliverd karwae jae .

Sir/mam jesa ke check kar pae rahe hoon apke product ke delivery abhi tak nahi ho pae apka product Customer Refusal ke karan delivered nahi ho paya hai ..kya apko 21/4/2020 ya 22/4/2020 ko koe call aae the delivery ke regarding .
Apka concern update kar deya gya hai sir ..pure koshish ke jaege apke sath delivery attempts dubara karwae jae ..24-48 hours ke andr apko team ke tarf se update dae deya jaega .
Maafi chaungi apko ashuvidha hue hai apko yakin delate hoon dubara apko ase ashuvidha hamre tarf se face nahi karne padhege .
Aap bilkul worry mat kejeyai poore koshish ke jaege ke jaldh se jaldh apka order apke door steps par deliverd karwaya jae .

Covid-19 mahamari ke failure ke chlte apne employees ke suvaasth aur suraksha ke maddenajar rakhkar humne apne graahak seva kendr ko asthayi roop se band kar diya hai. Apse request krte h aap humein Whatsapp ke dwara apni complaint/help/feedback ke liye contact kre.

Sir/ Mam, Maafi chahunga apko pareshanii huyi but aap bilkul nicschint rhe maine yha se pickup reschudule krdi hai aap 2 se 3 din wait kijiye koshish krunga ki pickup ho jaye.

A= Aap bilkul nischint rahe ye meri responsibility hogi ki apka order jldh se jldh deliver krwaya jaye apki deliver date ke andar.

c= Maafi chahunga apko preshani hui, Apki request register krdi gyi h. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske Aur apko 24 se 48 hour ke andr iske regarding update bhi aa jaega.

D= Maafi chahunga, Par aap humare liye bahut value customer hai is liye aap nischint rahe aap, Mai jldi se jldi apko ko problem face karni padd rahi hai usko solve krwaunga.


E= Maafi chahunga apko pareshani huyi, Aap mujhe thora tme dijiye already apki complaint register ho chuki hai, Meri responsibility hogi ki apki problem ko jldi se jldi solve kiya jaye.

G= Maafi chahumnga apko pareshani huyi, Aap bilkul nischint ho jaye , Mai smj skta hoon apko bahut pareshani ho rhi hai infact apki jagah agar mai hota mujhe bhi gusa aata but ab ye meri responsibilty rhegi ki ki apki problem ko jldi se jldi resolve krwaya jaye aap mujhe ek mauka dijiye.


Sir/Mam, If is showing free delivery then you have to use prepaid mode for payment but if you use cash on delivery there will be shipping charges for that.

Sir/ Mam, Agar apko free delivery show ho rha hai to apko prepaid mode use krna hai payment k liye but agar aap cash on delivery select kroge to apko shipping charges pay krne honge.


Sir/ Mam, You have to first claim this coupon and after claiming you have to copy that code and after copying, You have to go on the payment page there is option of apply promo code in that you have to paste that and you will get the maximum 10% discount of product price.

Sir/ Mam , sbse pehle apko is coupon ko claim krna hoga aur fir copy krna hai , uske baad apko payment page par jana hai wha par ek option hai apply promo code usme apko ise paste karna hai aur fir apko maximum 10% ka discount milega product ke price ka.

I want to tell you that 200 is the maximum discount which will vary on product price and you will get 10% off on product price and maximum disocunt would be upto 200

Btana chaunga ki apko coupons receive hote h jiski value upto 200 hoti h h isme maximum discount price ka 10% hota h aur jo maximum discount diya jata h vo 200 rupees tak hota hai.

6= 500 COUPON OFFER

Sir/ Mam, This 500 coupon you will get within 3 days of delivery of product. You will get this coupon in snapcash and its validity is for 15 day and you will get 10 coupon of 50 rs and you can apply one coupon per day and also on one product per one coupon and minimum price of product should be Rs 500.

Sir/ Mam, 500 coupon apko delivery hone k 3 din k ander milega aur ye coupon apko snapcash m milega aur iski validity 15 days ki hogi. Apko 50 rs ke 10 coupon milega jisko aap ek product per ek hi apply kr skte hoo aur ek din m ek hi coupon use kr skte ho aur product ki minimum price 500 rs honi chahiye.

I will make sure that this should be your first and last bad experience with us and you won't face such problem in future. I really apologize that you are experiencing this problem.

Your concern is justified and i understand how you are feeling right now. But be assured i will definitely help you regarding this .Your chat landed on me so now is my responsibility to help you.

We are unable to change/delete the email address associated with your Snapdeal Account. We value our customer's security and privacy. Keeping this in mind, we do not allow any change/delete in the email address associated with an account.


I know that there has been a delay but please be assured that we are working hard to get your item to you at the earliest.


Free gift offer

Once the order is placed, the link with code will be sent to the you within 3 days then you have to click on the link which will take you to a different website.

Then you need to pay delivery charges (Rs 89) also for the free gift that you will get with the original order.



Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery //// ud mark//
Action Taken – replied on whatsapp
communication- ud mark// FNDR fill// ask to wait 24 to 48 hrs /// info share// // replied on whatsapp
Agent Name- kajal- (CSPL-WHATSAPP)

Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////its ofd
Action Taken – replied on whatsapp
communication- OFD// ask to wait till end of day// info share// // replied on whatsapp
Agent Name- kajal- (CSPL-WHATSAPP)

Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////
Action Taken – replied on whatsapp
communication-delivery date shared // info share about that // replied on whatsapp
Agent Name- kajal (CSPL-WHATSAPP)