Notes

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PDP : Product Delivery Page
: Pre- Order- Product
*Use to fetch the details of the product on this page .
ex: price related , discount related, any offer related etc ....
*Area Serviceability .
*COD Availability.
* Delivery Time.
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*We can order 3 Quantity of particular product.
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Payment Modes ( on website)
.Debit cards
.Credit cards
.Net Banking
.EMI(every month installments.
.Cash on delivery
.E gift voucher ( It receive through any person as a gift and receive that within 2 hrs on the email).
.UPI
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E gift card
* It receive through any person as a gift and receive that within 2 hrs on the email.
*it is a virtual card and the validity of this card is 6 months .
* this card have 16 digits card number and 4 digit pin similar to the prepaid card that we use .
- it is non cancelable card
-it is via only pre paid modes .
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Snap cash
*It is a digital shopping currency to purchase on the Snapdeal
(it is earned by refering new users ,playing games , signning up.)
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SD (Snapdeal )HDFC Card
* it is collabrated card of snapdeal and HDFC card .
*it provides most benefits for existing cx.
#FEATURES
*Welcome Bonus
*5%Daily discount
*10X Reward Bonus
*Snapdeal Vouchers
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SELLERS
1. DROPSHIP
2. OC+
3. SD+
4. VENDOR SELF
5.IMPORTED
...............................................DROPSHIP...........................................
* Courier boy visit at seller place to pick up the product and after taking handover of the product ,deliver it to the customer.
...............................................OC+...........................................
*Courier boy visit at seller place to pick up the product and bring it to the warehouse after
Quality check bring it and deliver to the customer .
...............................................SD+...........................................
*stock is already available in my warehouse then courier boy visit warehouse take the product
and after the quality check bring it and deliver to the cx .
.
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VIP SUBSCRIPTION
*That sub. is rs. 149 for 3 months .
*COD Charges wave off till 3 months .
* all the subscriber have the 100 ( coins) snapcash o every month then the amount the suscription rs 149 is also reimburessed as a snapcash .
*all the subscriber has the snapdeal vouchers and discounts are more then the normal cx.
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Courier within SLA (Service Level Agreement)
Mandate info:
a.Product name
b.Courier Name
c.Tracking detail
d. DDR (Delivery date)
e. SMS (Delivery Dispatch)

VOC: Where is my order
LV1: What is my order status
LV2: want to know delivery detail
STATUS: closed
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Courier Outside SLA
a. ask cx to wait till 24-48 hr our team will revert back to you.
b. check dispatch detail and delivery detail

VOC: where is my order
LV1: what is my order status
LV2: order is late/beyond promise date
STATUS:open
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product stuck at courier
(if product not moved from 1 place to another for 72 hrs)
Our team will check and revert back to you within 24-48 hrs.

VOC: where is my order
LV1: what is my order status
LV2: item stuck at one location
STATUS:open
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Order Cancellation
(if cx is calling for un-registered number than 3 security check required)
a.Order place but MFG (manifest) is not generated so we can cancel.
b.order placed and manifest generated than we cannot cancel,we can take the request for cancellation and ask the cx for refuse the delivery is courier boy try to deliver the product at door step.
c.if manifest not generated and after cancelling the order the status of the order is cancelling in process than we will ask the cx to wait till 24-48 hrs.

VOC: i want to cancel my order
LV1:i am not able to cancel the item
LV2:
STATUS:closed
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Payment related issue
a.Payment deducted order not confirmed (payment successful)
a:capture the payment detail and if payment is successful than need to raise a complaint
VOC:I have snap deal account related issue regarding payment
LV1: payment related issue
LV2: payment deducted order not confirmed
STATUS:open
b. Payment deducted order not confirmed (payment not successful)
a:capture the payment detail and if payment is unsuccessful than ask cx to to wait till 72 to 96 hrs, your amount will be auto reversal back to source.

VOC:I have snap deal account related issue regarding payment
LV1: other payment related issue
LV2: na
STATUS:closed

c. payment deducted multiple times
a:within 24-48 hrs ask cx to wait till 24-48 hrs.
VOC: I have payment/snap deal account related issue
LV1. payment related issue
LV2. payment deducted multiple times.
Status. Open
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RTO (Return to Origin)
if the product has been return after multiple attempts has been return to origin
VOC: where is my order
LV1. courier related issue
LV2. Rtoed order complaint
Status: closed
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Out for delivery
First Out of delivery
a. Ask cx to wait till 6 pm.
b.C.B (Courier boy) number have to shared

VOC: where is my order
LV1: Courier related issue
LV.2 Package is out for delivery, but i didn't received it.
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Undelivered status by cx than reschedule mandatory:
a: cx reason: Address issue, cx not available, cx refused if cash not accepted, cx delayed, cx want self pickup
need to fill the FNDR form, address confirmation mandatory
b:snap deal reason : shipper delay, ODA (Out of delivery area), Miscellanies (Reschedule not require)

VOC: where is my order
LV1: courier related issue
LV1: status shows undelivered but delivery not attempt
Status: open
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Post Delivery
after delivery cx facing issue with the product than cx will complaint for return,replace,refund
ask cx to we have taken the complaint wait till 24-48 hours team will check and revert back to you within TAT time.
VOC:
LV1:
LV2:
STATUS:
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LMV ( last mile verification )
* this is a process in which we arrange and service engineer visit trouble shoot of the products,within 24 hrs engineer visit at the cx house .

if the cx calls within TAT , status : close .
if the cx outside the TAT , Status:open .
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Empty Parcel
TAT : 7 days
raise the complaint in both the cases
status:open in both the cases
IF parcel more then the amt of rs.500 (fill the declaration form & send to the snapdeal within 24-48hrs.) and after take the 7 days .