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cx want to know delivery details
info shared // promised date given
ask cx that we'll try to deliver the product ASAP
cx satisfied
70123
gurpreet singh
LATE/BEYOND PROMISED DATE :
cx want to know delivery details // product is late/ beyond promised date
expected dae given // ask cx that we'll try to deliver the product ASAP
cx satisfied
70123
gurpreet singh
SPECIFIC DELIVERY REQUEST
cx want to receive the product upto
ask cx that we'll try to deliver the product ASAP
cx satisfied
70123
gurpreet singh
PICKUP NOT DONE :
cx concern is regarding pickup of the product
RL panel filled // apology done
ask cx to wait for 2 to 3 days // cx agree
70123
gurpreet singh
PICKUP DONE BUT DIDn't MARKED ON SYSTEM :
product pickup done but didn't marked on system // mention in RL panel
ask cx to wait 24 to 48 hrs for updates // cx agree
70123
gurpreet singh
REQUEST FOR NEFT DETAILS :
cx concern is regarding refund
ask cx to share NEFT details // Macro shared
cx agree
70123
gurpreet singh
NEFT DETAILS ALREADY PRESENT :
cx concern is regarding refund // NEFT details shared by cx
A/c number -
A/c holder name -
IFSC code -
ask cx to wait 24 to 48 hrs // cx agree
70123
gurpreet singh
CX WANT TO CANCEL THE ORDER :
cx want to cancel the order
ask cx to refuse the product on doorstep
cx agree
70123
gurpreet singh
EMPTY PARCEL CASE :
cx receive an empty parcel
complaint taken //apology done
ask cx to wait for 7 days // cx agree
SHIPPED TOGETHER CASE :
cx receive only product insread of // shipped together case
complaint taken // apology done
ask cx to wait 24 to 48 hrs for updates // cx agree
70123
gurpreet singh
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