Notes

https://snapdeal.onedirect.in/messaging/chat-inbox
https://snapdealcx.force.com/apex/SnapdealSearch?sfdc.tabName=01r2j000000CicA

OPENING-
Hi, Good Morning! I am raveena, How can I help you today?
Hi, Good Afternoon! I am raveena, How can I help you today?
Hi, Good Evening! I am raveena, How can I help you today?
Namaskar! Main raveena, aaj apki kya help kr sakti hu?

Please share your Order / Suborder / Registered Contact Number, So that I can assist you better!






Namaskar! Main , Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun.




Thank you for sharing detail with us! Please allow me sometime to check information for you.



Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sku.

Are you talking about this product?
Aap isi order ki baat kr rhe ho?

May I know your exact concern please?
Kya mai apka exact concern jaan sakhta hu ?

How may I assist you?
Main apki kya help kr skta hu?

Just a reminder for you to answer.
Ye apke jawab dene ke liye ek reminder hai.

Kindly elaborate your concern so I assist you better!
Kirpya vistaar mai apna concern btae taki apko jankare de sakun



Thank you for confirming your order. Please give me a moment, I will check it for you.
Order confirm krwane ke liye dhanwayaad. Aap mujhe kuch samay dijiye taki apke order ki jankari check ki ja ske.

HOLD 2..
I apologize for the delay, I am still working on your concern! Please allow me some more time!
Maafi chahuga jankari check krne me thoda samay lg rha hai, Please mujhe thoda aur samay dijiye.

UNHOLD..
We appreciate your patience!
Hum apki patience ka maan krte hai.

FURTHER ASSISTANCE..
Is there anything else I may assist you with?
Kya iske alawa main apki aur koi sahayta kar sakti hun?
Kya mai apki snapdeal ke sambhandit koi aur help kar skti hoon, Mujhe behad khushi hogi?

8= COMPLAINT CLOSING..
I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka din shubh rhe.

9= NORMAL QUERY CLOSING..
I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good day!
Apki help krne me mujhe khushi hui! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.

10= NO RESPONSE CLOSING
We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!
Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.


11= FOR APOLOGY.. ND ( GIVING DELIVERY ASAP )

A= Your product delivery date is (--). I am your case manager for this concern and We will try to deliver your product as soon as possible within delivery date.
A= Aapke product ki delivery date (--). Mai aapka case manager baat kar rahi hu. Mai poori koshish karugi aapka product jitni jaldi ho sake utni jaldi deliver karva saku.







B= Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest.
Maafi chahugi aapko is tarah ki pareshani ka samna karna padh raha hai. Mai aapki complaint register kar rahi hu. mai khud aapki complaint pe kaam karugi jiss se aapka issue jald se jald solve kar pau.

C= I am really sorry for the inconvenience caused.
C= Maafi chahugi aapko ashuvidha hui.

13= CANCLTION SCENARIO MAIN POINT..

1= WANT TO CANCEL [ASKING REASON FOR CANCELTION].
Sorry to hear that, you want to cancel this order. May, I know the reason for cancellation, As this is one of our best selling item & I am sure you will like it.

Maafi chahungi ki aap is order ko cancel krna chahte hai ! Kya mai jaan skti hoon ki aap is order ko cancel ku krna chahte hai, Kuki ye humara one of the best selling product m se ek hai aur mujhe pura vishwas hai apko ye pasand bhi aaega.





2= WANT TO CANCEL BUT NOT CANCELLED STAGE..[ MEANS ALREDAY SHIPPED]

Hi "Customer Name", I apologize cancellation is not possible now as the item has already dispatched. Please refuse the delivery of the order so that the order will got cancel and after that your refund will be initiate within 24-48 hours.




Hi Customer Name, Apka order already ship ho chuka hai isiliye main cancel nahi kr pa rhi hu, Maine apke order ki cancellation request raise krdi hai, Agr courier partner apko contact krte hai to aap unhe order lene se mana kr dijiyega aur uske baad apka refund initiate kr diya jaega 24- 48 hours ke andr.

3 = WANT TO CANCEL REQUEST TAKEN [ WHEN PRODUCT NOT DISPATCH ND NOT GETTNG CNCLLED FROM OUTSIDE SF]

Hi "Customer Name", We have taken your request for cancellation and we will notify you via SMS/Email within next 24 to 48 hours with latest update on this request.





Hi Customer Name, Maine apke order ki cancellation request raise krdi hai aur apko iske upper further update ana wale 24-48 hours se andar via SMS/Email ke dwara de diya jayega.

4= CANCELLED BY US..

We have cancelled your order as per your request ! Would like you to see you again shopping with us.
Maine apki request ke upper apka order cancel kar diya hai ! Aasha krungi aap humare saath future me bhi judhe rahenge.

Return :=
May I know why you want to return this order?
Kya m jaan skti hoon ki aap return ku krna chahte ho?

If you have any query regarding Snapdeal feel free to contact us !







If you have any concern/query related to Snapdeal please share so that I could assist you.

1= EXTRA ASSURANCE FOR ANGRY CX

A= I understand how you are feeling right now if i were on your place i would have felt the same way . Your anger is obvious and your irritation is understandable but i am going to make sure to sort this issue as soon as possible. Its is my responsibility to help you.
A= Mai samaj sakti hu aap is time kaisa feel kar rhe hai. Agar mai aapki jagah hoti to mai bhi same aisa hi feel karti. Aapka gussa jayaz hai. Par mai aapko batana chahugi ye meri zimmedaari hai. Mai poori koshish karugi jald se jald iss issue ko resolve kar pau.

B= Your concern is justified and I understand how you are feeling right now. But be assured i will definitely help you regarding this Because you are our most valuable customer and your chat landed on me so now is my responsibility to help you.

B= Aapka concern jayaz hai. Mai samaj sakti hu aap is time kaisa feel kar rhe hai. Par aap bilkul nischint rhe, mai poori koshish karugi jald se jald iss issue ko resolve kar saku. Kyuki aap humare valueable customer hai. Aapki chat mere pass aai hai to ye meri responsibility hai jald se jald aapka issue resolve karva saku.

C= I will make sure that this should be your first and last bad experience with us and you won't face such problem in future. I really apologize that you are experiencing this problem. But I personally assure you that you won't come across such kind of inconveniences as we will work hard provide you the best services that you deserve.

C= Main yeah sunishchit karoongi ki yah hamaare saath aapka pahala aur antim bura anubhav hoga. Aur aapko bhavishy mein aisee samasya ka saamana nahin karna padega. Main vaastav mein shama chaahati hoon ki aapko is samasya ka saamana kar rahe hain. Lekin main vyaktigat roop se aapako vishvaas dilaati hoon ki aap is tarah kee asuvidhaon ke beech nahin aaenge kyonki hum poori koshish karege ki hum aapko best service provide kara pae jiske aap haqdaar hai.

D= I understand if we pay for something and we didn't receive what we really wanted, I would have also felt the same if I put myself at your situation and trust me this won't get unnoticed.
D= Main samajhati hoon ki agar ham kisee cheej ke lie bhugataan karate hain aur hamen vah praapt nahin hota hai jo ham vaastav mein chaahate the, to mujhe bhee aisa hee lagega yadi main khud ko aapakee sthiti mein rakhati hoon. Aap bilkul nischint rhae iss par dhyan diya jaega or ase problem aapko future mai nhi karni padege.

E= There is no need to worry, I've done all possible things and I assure you'll receive your order to your door step as soon as possible.
E= Chinta karne kee koee aavashyakata nahin hai, mai poori koshish karuga jald se jald aapka order deliver karva saku.

F= Don't worry your money is safe with snapdeal trust pay policy , please allow us this maximum time to investigate on your complaint. You are our valuable customer, I will personally work on this to resolve at the earliest.

F= Chinta na karen aapka paisa snapdeal trust pay policy ke saath surakshit hai, krpaya hamen thoda samay dijiye. Taaki hum aapki shikaayat kee jaanch kar sake. Aap hamaare moolyavaan graahak hain, main jald se jald ise hal karane ke lie vyaktigat roop se kaam karoongi.

1 = PDWP
I have registered your request. we'll share the proof of delivery with you once we get it from our courier partner within a maximum of 6 working days. In case you are still not able to locate your package, just let us know. We will look into the matter again and find a resolution for you.

2= PRODUCT AVAILABLE ON WEBSITE

As I have checked that product which you want is available at our website and application and also serviceable at your pin code . I request you to place the order if you wish to place the order for the same . Please visit our Website/App and to order the required product.

3= PENDING VERIFICATION

Your order is one step away from confirmation and needs to be verified. We will call you in next 24 hours (between 9 AM and 9 PM )or you may receive sms or email to confirm your purchase . We may also auto verify your order and send you an order confirmation email.

SELLER RELATED QUERY

We see that you are interested in selling your products on our website/app. Selling on Snapdeal is easy! All you need is:
GST Number
Company PAN Card
Current Account Number
So just log into our website/app, click on 'Sell on Snapdeal' and fill in required details. Post filling the form the team will revert you in 7-10 business days.


= PRICE PROTECTION

Sir Mam, if the price is showing less to you of the same product which you have placed, then do not worry, you can claim that difference amount. I request you to please send us a mail at [email protected] by adding 'Price Protection' in the subject of the mail and you have to share the order ID and the Screenshot/Image of the same product with the selling price.
Once you shared the mail, our team will revert back to you within 24 hours.


= COMPLAINT REGISTER SECNARIO

A= Sorry for inconvenience caused. There is no need to worry, Please give me a moment i will raise complaint regarding that.

B= I have register your complaint and you will get update regarding that within 24 to 48 hours.


FAKE=-

Snapdeal ki taraf se kabhi bhi paise ki demand nahi ki jati he. Main aapko batana chahungi ki ye calls aur messages Snapdeal ki taraf se nahi kiye gaye hai ye sabhi fake calls hain. Aapse request karunga ki aap inhe ignore kijiye kyuki Snapdeal ki taraf se koi bhi offer aapko call ke through nahi bataya jata hai. Hamare sabhi offers aapko website/app par hi show kartein hain or please app enke sath apne koe bhe personal ya account details share mat kejeyaiga .

0 = COURIER WEBSITES LINK..

:Awb number-
:courier name- Blue dart
:Courier contact number- 1860 233 1234
:Courier website- https://www.bluedart.com/home

:awb number-
:courier name- Xprees bees
:Courier contact number- +91 (020) 4911 6100 (Customer Care)
:Courier website- https://www.xpressbees.com/track

:awb number-
:courier name- Delhivery
:Courier contact number- +91 (124) 6719500
:Courier website- https://trackcourier.io/delhivery-courier-tracking

:awb number-
:courier name- Ecom Exprees
:courier number- 8376888888
:courier website-https://ecomexpress.in/#contactus

:awb number-
:courier name- Shadow Fax
:Courier contact number-
:Courier website- https://tracker.shadowfax.in/#/

:awb number-
:courier name- Baba Express
:Courier contact number- 0261-6640286
:Courier website- http://babaexpress.in/contact.html

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1= PICKUP

Sir/ Mam, Maafi chahungi apko pareshanii huyi but aap bilkul nicschint rhe maine yha se pickup reschudule krdi hai aap 2 se 3 din wait kijiye koshish krunga ki pickup ho jaye.

Sir/ Mam, Sorry for inconvenience caused but don't worry i have reschudule your product pickup will try to pickup your product withion 2-3 days.

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2= UD reschudule

Sir/ Mam, Maafi chahungi apko pareshani huyi but maine yha se apki product ki delivery ko reschudule kar diya hai koshish krunga ki aana wale 24 se 48 hour m delivery ho jaye.

Sir/ Mam, Sorry for inconvenience caused but don't worry we have reschdule the delivery please wait for 24-48 hour for delivery attemp.

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3 = FOR APOLOGY.. EXTRA ASSURANCE AND PRODUCT DELIVERY AS SOON AS POSSIBLE.

A= Aap bilkul nischint rahe ye meri responsibility hogi ki apka order jldh se jldh deliver krwaya jaye apki deliver date ke andar.

B= Maafi chahungi apko preshani hui.

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E= Maafi chahungi apko pareshani huyi, Aap mujhe thora tme dijiye already apki complaint register ho chuki hai, Meri responsibility hogi ki apki problem ko jldi se jldi solve kiya jaye.
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4= Free SHIPPING...
Sir/Mam, If is showing free delivery then you have to use prepaid mode for payment but if you use cash on delivery there will be shipping charges for that.

Sir/ Mam, Agar apko free delivery show ho rha hai to apko prepaid mode use krna hai payment k liye but agar aap cash on delivery select kroge to apko shipping charges pay krne honge.

-----------------------------------------------------------------------------------------------------------------5= 200 COUPON OFFER..
Sir/ Mam, You have to first claim this coupon and after claiming you have to copy that code and after copying, You have to go on the payment page there is option of apply promo code in that you have to paste that and you will get the maximum 10% discount of product price.

Sir/ Mam , sbse pehle apko is coupon ko claim krna hoga aur fir copy krna hai , uske baad apko payment page par jana hai wha par ek option hai apply promo code usme apko ise paste karna hai aur fir apko maximum 10% ka discount milega product ke price ka.

I want to tell you that 200 is the maximum discount which will vary on product price and you will get 10% off on product price and maximum disocunt would be upto 200

Btana chaungi ki apko coupons receive hote h jiski value upto 200 hoti h h isme maximum discount price ka 10% hota h aur jo maximum discount diya jata h vo 200 rupees tak hota hai.
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6= 500 COUPON OFFER

Sir/ Mam, This 500 coupon you will get within 3 days of delivery of product. You will get this coupon in snapcash and its validity is for 15 day and you will get 10 coupon of 50 rs and you can apply one coupon per day and also on one product per one coupon and minimum price of product should be Rs 500.

Sir/ Mam, 500 coupon apko delivery hone k 3 din k ander milega aur ye coupon apko snapcash m milega aur iski validity 15 days ki hogi. Apko 50 rs ke 10 coupon milega jisko aap ek product per ek hi apply kr skte hoo aur ek din m ek hi coupon use kr skte ho aur product ki minimum price 500 rs honi chahiye.

REFUND...
I have checked the details and your refund was initiated on 18/9/2020 by us. I am really sorry that you did not get the refund till now
I would request you to please get in touch with your Bank and share your bank account statements in PDF format from date 18/9/2020 till today for that i m send you a mail on your registered mail id once we receive your mail after that our team will revert to you with in 24 to 48 hrs.

Sir , jesa ke check kar paa rahe hoon aaj apke order ke delivery ke leyai hamare delivery boy out for delivery hai. To apse request karunge please sham tak ka wait karlejeyai, hamare poore koshish rahaege aaj sham tak apka order apke door steps par deliver krwa deya jae.
Aur mai apke es order ke case manager bhe hoon to mai poora dhyan rakhunga ke apka order apko delivered krwa deya jae.

Aasaan tracking ke leyai, main shipping Details share kar rahe hoon:
Courier naam:Xpressbees
Awb no:12792013284329
Courier sampark number:+91 (020) 4911 6100
Courier website:http://xbees.in/track-shipment.aspx?tracking_id=12792013284329

Yes sir, we are available for your help 24 hrs you may contact us any time. Is there anything else I may assist

If within TAT...
I have checked the details and your refund was initiated on <date> by us and banks usually takes around (Refund TAT) to reflect the amount in your account.
Don't worry sir/ma'am, your refund will reflect in your account soon.

If you do not get the refund within the timelines, please contact us. we will be happy to help you .

If outside TAT
I have checked the details and your refund was initiated on <date> by us. I am really sorry that you did not get the refund till now .
I would request you to please get in touch with your Bank and share this reference number <Ref #>.

Please feel free to contact us again, if you do not get a resolution from the bank. we will be happy to help you .

Sir, Once your product will be pickup it will go into our warehouse for quality check. After that it will be replaced with the fresh product.

Sir as i can checked your order in cancellation process, I request you to please wait 24 to 48 hrs when your order will cancel you will get update from our team end.

No need to worry sir when the product was reached your destination the courier partner will call you before attempting delivery.


"Snapdeal is a marketplace, where buyers like you purchase items listed by our sellers on our platform.

We diligently approve and encourage only those sellers who can be trusted to sell you high-quality items at unbeatable prices.

We have covered most of the products under standard manufacturer's warranties for hardware or software issues, wherever applicable. In case you are not satisfied with any of our returnable products, we have a 7-day easy return policy to ensure your payments are protected.

We'd be glad to help you.


1 = TAGGING


Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery //// ud mark//
Action Taken – replied on whatsapp
communication- ud mark// FNDR fill// ask to wait 24 to 48 hrs /// info share// // replied on whatsapp
Agent Name- - (CSPL-WHATSAPP)

Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////
Action Taken – replied on whatsapp
communication- OFD// ask to wait till end of day// info share// // replied on whatsapp
Agent Name- - (CSPL-WHATSAPP)

Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////cx say he didnt recieve the product//
Action Taken – replied on whatsapp
communication- ask to wait 6 WD// pod info share// info share// // replied on whatsapp
Agent Name- - (CSPL-WHATSAPP)

Whatsapp Chat ID –
Cust Concern – cx want urgent delivery ////
Action Taken – replied on whatsapp
communication- info share about that // replied on whatsapp
Agent Name- - (CSPL-WHATSAPP)

Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////
Action Taken – replied on whatsapp
communication- info share about that // replied on whatsapp
Agent Name- - (CSPL-WHATSAPP)

---------------------------------------------------------------------------------------------------------------
Whatsapp Chat ID –
Cust Concern – cx want to cancel his order //
Action Taken – replied on whatsapp
communication- shipped// ask to refuse on door stepp // replied on whatsapp
Agent Name- - (CSPL-WHATSAPP)

Whatsapp Chat ID –
Cust Concern – cx want to cancel his order //
Action Taken – replied on whatsapp
communication- info share about that //replied on whatsapp
Agent Name- Ankur - (CSPL-WHATSAPP)

------------------------------

Whatsapp Chat ID –
Cust Concern – cx want to know about refund//
Action Taken – replied on whatsapp
communication- initiate/// UTR sharee// ask to wait// info share// replied on whatsapp
Agent Name- - (CSPL-WHATSAPP)

Whatsapp Chat ID –
Cust Concern – cx want return product// cx say
Action Taken – replied on whatsapp
communication- ask to wait 24 hours to 48 for update// info share// replied on whatsapp
Agent Name-- (CSPL-WHATSAPP)

Whatsapp Chat ID –
Cust Concern – cx want to now about pickup//
Action Taken – replied on whatsapp
communication- ask to wait 2-3 day// info share// replied on whatsapp
Agent Name- - (CSPL-WHATSAPP)
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Whatsapp Chat ID -
Cust Concern – cx want to know why his order cancl//
Action Taken – replied on whatsapp
communication- info share// /replied on whatsapp
Agent Name-- (CSPL-WHATSAPP)
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Whatsapp Chat ID –
Cust Concern – cx want to chng address//
Action Taken – replied on whatsapp
communication- info share// /replied on whatsapp
Agent Name- - (CSPL-WHATSAPP)
----------------------------------------------------------------------------------------------------------------------------------------

Whatsapp Chat ID –
Cust Concern – cx get fraud caLL//
Action Taken – replied on whatsapp
communication- info share// ask to avoid//replied on whatsapp
Agent Name- - (CSPL-WHATSAPP)
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Whatsapp Chat ID –
Cust Concern – cx has product related query//
Action Taken – replied on whatsapp
communication- info share// /replied on whatsapp
Agent Name- - (CSPL-WHATSAPP)




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