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cx want to know the status of refund, tat shared, unable to send sms dt nt highlighting,cx agreed, hence tagged here
cx want priority delivery, info shared, hence tagged here
cx says product not delivered, status is updated as delivered, cx checked wth neighbors and family member, hence assigning the case
case is already wth team, tat shared, cx agreed,
cx concern regarding return , case is wth team, tat shared, cx agreed,
cx says he did nt received the refund , sla breached, contacted bank , but still not received the refund, hence assigning the case
cx return is on hold, tat shared 24 hr to get return approved, info shared cx agreed
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