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,sir recently aapka hame ek feedback recived hua hai jisme aapne hume low rate kiya hai,
kya mai jaan sakta hu,product me ya delivery k samay aapko koi problem to nahi hue hai.,,
SIR aage se aap hame apne experience khisab se rate kar sakte hai,1,23 bed rating hoti hai
or 4,5 sir good rating hoti hai ..
*********************************************************************************************************************
GOOGLE FORM - https://docs.google.com/forms/d/e/1FAIpQLScTlVzgGLxpeNpcfDYm7gyCUdPMORmSKBHvoSopx4sWMlibTQ/viewform
SALESFORCE - https://snapdealcx.force.com/home/home.jsp
AGENT DASHBOARD - http://172.16.201.116/ad/getuser.php?agentSummary=11349
ATTENDANCE - http://192.168.1.111/MyAttendancecalendar.aspx?FID=CQ8fb7AjN%20E=
[email protected]
[email protected]
ISSUE - PRODUCT WAS LOW QUALITY
ACTION -FEEDBACK TAKEN
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
ISSUE - CX WANT TO RETURN THE PRODUCT // PRODUCT WAS LOW QUALITY
ACTION -FEEDBACK TAKEN // COMPLAIN TAKEN // TAT SHARED 24 TO 48 HRS
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
------------------------------------------------------------------------------------------------
ISSUE - CX GOT DEFECTIVE//DAMAGE PRODUCT
ACTION -FEEDBACK TAKEN
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
---------------------------------------------------------------------------------------------
ISSUE - CX WANT TO RETURN THE PRODUCT BECAUSE CX GOT DEFECTIVE//DAMAGE PRODUCT
ACTION -FEEDBACK TAKEN //COMPLAIN TAKEN // TAT SHARED 24 TO 48 HRS
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
-------------------------------------------------------------------------------------------------
ISSUE - CX GOT SAME PRODUCT BUT IT IS NOT LIKE THAT SHOWING IN DESCRIPTION
ACTION -FEEDBACK TAKEN
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
----------------------------------------------------------------------------------------------------
ISSUE - CX GOT SAME PRODUCT BUT IT IS NOT LIKE THAT SHOWING IN DESCRIPTION
ACTION -FEEDBACK TAKEN //COMPLAIN TAKEN // TAT SHARED 24 TO 48 HRS
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
----------------------------------------------------------------------------------------------
ISSUE - CX HAVING SIZE ISSUE IN THE ORDER. CX DON'T WANT TO RETURN THE PRODUCT
ACTION -FEEDBACK TAKEN
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
--------------------------------------------------------------------------------------
ISSUE - CX HAVING SIZE ISSUE IN THE ORDER.
ACTION -FEEDBACK TAKEN // COMPLAIN TAKEN // TAT SHARED 24 TO 48 HRS
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
-----------------------------------------------------------------------------------------------
ISSUE - CX SAID CX GOT DIFFERENT PRODUCT
ACTION -FEEDBACK TAKEN // COMPLAIN TAKEN // TAT SHARED 24 TO 48 HRS
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
-------------------------------------------------------------------------------------------------
ISSUE - CX RECEIVED 2 OUT OF 1 PRODUCT
ACTION -FEEDBACK TAKEN //COMPLAIN TAKEN // TAT SHARED 24 TO 48 HRS
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
---------------------------------------------------------------------------------------------
ISSUE - PARTS AND ACCESSORIES ARE MISSING
ACTION -FEEDBACK TAKEN //COMPLAIN TAKEN // TAT SHARED 24 TO 48 HRS
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
--------------------------------------------------------------------------------------
ISSUE - CX RECEIVED EMPTY PARCEL
ACTION -FEEDBACK TAKEN //COMPLAIN TAKEN // TAT SHARED
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
--------------------------------------------------------------------------------------
ISSUE -CX HAVING DELIVERY ISSUES//COURIER BOY MISBEHAVE//LATE DELIVERY
ACTION -FEEDBACK TAKEN //COMPLAIN TAKEN
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
-------------------------------------------------------------------------------------------------
ISSUE -CX HAVING DELIVERY ISSUES // STATUS SHOW DELIVERED BUT CX DID NOT GET THE PRODUCT
ACTION -FEEDBACK TAKEN //COMPLAIN TAKEN
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
----------------------------------------------------------------------------------------------------
ISSUE - CX GOT FRAUD CALL// INFO SHARED
ACTION -FEEDBACK TAKEN
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
---------------------------------------------------------------------------------------------------
ISSUE- CX DID NOT RECEIVED ANY SURVEY
ACTION - FEEDBACK TAKEN
RESOLUTION -APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
-----------------------------------------------------------------------------------------------------
ISSUE - CX HAVE PRIZE ISSUE WITH THE PRODUCT CX SAID THE PRIZE IS VERY HIGH ACCORDING TO THE QUALITY OF PRODUCT // ACCORDING TO THE MARKET RATES
ACTION - FEEDBACK TAKEN
RESOLUTION -APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
---------------------------------------------------------------------------------------------------
ISSUE - AS PER CX GOOD RATING WAS GIVEN
ACTION - FEEDBACK TAKEN
RESOLUTION -APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
----------------------------------------------------------------------------------------
ISSUE - CX HAVE PRIZE ISSUE WITH THE PRODUCT // CX SAID WHEN CX PLACE THE ORDER THEN THE PRODUCT PRIZE IS LESS AFTER PLACING THE ORDER THE EXTRA AMOUNT WILL BE UPDATED
ACTION - FEEDBACK TAKEN
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
-----------------------------------------------------------------------------------
ISSUE - CX NOT SHARING THE REASON
ACTION - FEEDBACK TAKEN
RESOLUTION - APOLOGY DONE // ASSURANCE DONE//INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
-----------------------------------------------------------------------------------------------
ISSUE - CX DONT REMEMBER ABOUT THE PRODUCT
ACTION - FEEDBACK TAKEN
RESOLUTION - APOLOGY AND ASSURANCE DONE // INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
---------------------------------------------------------------------------------
ISSUE - CX WANTS TO CANCEL THE ORDER BECAUSE OF PRIZE ISSUE CX SAID IN THE E COMMERCE SITE CX GET THE PRODUCT IN LESS PRIZE // AND CX HAVE ISSUE WITH THE DELIVERY CHARGES
ACTION - FEEDBACK TAKEN // COMPLAIN TAKEN
RESOLUTION - APOLOGY AND ASSURANCE DONE // INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
------------------------------------------------------------------------------
ISSUE - CX WANTS TO CANCEL THE ORDER BECAUSE CX PLACE THE ORDER BY MISTAKE
ACTION - FEEDBACK TAKEN // COMPLAIN TAKEN
RESOLUTION - APOLOGY AND ASSURANCE DONE // INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
---------------------------------------------------------------------------------
ISSUE - CX HAVE ISSUE WITH THE DELIVERY CHARGES CX SAID THE DELIVERY CHARGES VERY HIGH
ACTION - FEEDBACK TAKEN
RESOLUTION - APOLOGY AND ASSURANCE DONE // INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
-----------------------------------------------------------------------------------------
ISSUE - CX HAVE COLOR ISSUE WITH THE PRODUCT CX SAID CX RECIVED DIFFERENNT COLOR AS CX SEEN IN THE IMAGE
ACTION - FEEDBACK TAKEN
RESOLUTION - APOLOGY AND ASSURANCE DONE // INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
-------------------------------------------------------------------------------------------
ISSUE - cust HAVE COLOR ISSUE WITH THE PRODUCT CX SAID CX RECIVED DIFFERENNT COLOR AS CX SEEN IN THE IMAGE
ACTION - FEEDBACK TAKEN // COMPLAIN TAKEN // TAT SHARED 24 TO 48 HRS
RESOLUTION - APOLOGY AND ASSURANCE DONE // INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
------------------------------------------------------------------------------------------------
ISSUE- PROMO COD IS NOT APPLIED SO CX GIVE LOW RATE
ACTION - FEEDBACK TAKEN
RESOLUTION - APOLOGY AND ASSURANCE DONE // INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
---------------------------------------------------------------------------------
ISSUE - Cst HAVE PACKAGING ISSUE WITH THE PRODUCT // CX SAID THE PACKING IS VERY BAD
ACTION - FEEDBACK TAKEN
RESOLUTION - APOLOGY AND ASSURANCE DONE // INFO SHARED // CX AGREE
REGARDS:- SACHIN SINGH
FB BAD RATING
CISCO:-11242
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