Notes

Opening

Hi, my name is Dhanada. How may I help you today?

Hi, this is Dhanada from Flipkart. I will be assisting you today with your query.

Thank you for reaching us. Let us know if you have any questions.


I certainly understand your concern.



Hold

Please give me a minute or two while I look up the details for you.

Please allow me a moment while I lookup the information for you.

Sorry, it is taking a bit longer. Please bear with me for one or two minutes.




Unhold

Thanks for waiting.

Thank you for being patient.

I appreciate your patience, it is taking longer than expected to get the information.

Sorry to keep you waiting, it’s taking a little while to get the information.

Sorry, it is taking a bit longer. Please bear with me for one or two minutes.

Thanks for staying connected.

I really appreciate your time and patience.



Authenticity

I understand that you are concerned about the authenticity of the product.

I would like to assure you that sellers are mandated to list only genuine and brand new products on Flipkart.

We'd also like to let you know that products go through multiple rounds of quality checks before being listed on our platform.

You can be assured before buying it.



In the unlikely event of a product not meeting the quality specifications, you can choose to request for a return based on the return guidelines.

And also the product has a 30 days Return Policy. In case you are not satisfied with the product you can return the product within the return policy period.

For more details on return policy refer to the product page.

To know about the returns policy click here: https://www.flipkart.com/pages/returnpolicy

So you need not to worry, be assured and go ahead to buy this product.



FURTHER ASSISTANCE

Is there anything else that I can help you with today?

Hope that the information I've shared has been helpful.

I hope I was able to resolve your query successfully.

I hope that you're satisfied with the resolution provided.May I please know your brand preferences so that I can suggest you one accordingly.

I hope I've provided you the details you were looking for.

Hope I was able to help. Please let me know if there's anything else I can help you with.

Is there any other information you'd like me to help you with?

Please do let me know if I can help you with any other questions.

Are there any other queries I can help you with?

Do you have any other questions for me?

Have we covered everything that you wanted to discuss today?





NO RESPONSE



Since I have not heard from you for a while, I will go ahead and close this chat.



However, if you have any query regarding Flipkart or the products available on Flipkart, feel free to contact us and we will be happy to help you.



Thanks for choosing Flipkart.



Have a great day.



FRUSTRATION



Trust me if there is any option with me, I could have definitely helped you out. As you are one of our valuable customers.



I can understand how it feels as I am also a customer somewhere. I’ll make sure it’s passed on to our team.



I do understand your concern, let me check the possibilities of what the best can be done in this regard.



I deeply regret the same, but trust me we never wanted you to face such an issue. I make sure that such issues will not repeat again in future.

Please be assured that I will share a strong feedback with the seller.

This is an unacceptable instance which took place.

I have duly noted your feedback with the assurance that such instances do not take place again.

We do fail sometimes in making a perfect experience for the customers.

Hope to serve you better in future.

Extremely sorry for the trouble caused once again.

My effort will be more emphasized to provide you a better service next time.




NO COST EMI



I would like to let you know that ‘Credit Card No Cost EMI’ is one of the prepaid payment modes with which you can shop for items from select sellers on Flipkart with no interest and zero down payment.






PROBING



I certainly understand. Please confirm the exact issue you are facing with the product, so I could help you in a better way.






DELIVERY



As the product reaches your nearest hub, the courier service provider will deliver the product at the earliest.Do not worry! Most of the orders are delivered on or before the promised date. Still, the seller will be unable to commit on an early delivery.





APPRECIATION



That's a nice choice you have made.

We heartily appreciate you for being our very dedicated customer.

Your patience and cooperation is greatly appreciated.

Thank you for using live chat.

Thank you! I'm glad I could help.

Thanks for the kind words. Always happy to help!

That made my day! It was a pleasure helping you today.

Thanks so much for that. I’ll make sure it’s passed on to our team.

I am happy to hear that.

I am glad to hear that.





SORRY



I see that you have been one of our valuable customer and really sorry for the trouble you had to go through.



Sorry about that. We'll share the feedback with the seller so that they can put additional measures in place to make your shopping experience a delightful one.



I've noted this down and will make sure appropriate feedback is shared with the courier service/seller provider so that you do not experience this next time around.



I can imagine what you must be going through.
We need your continued trust and support.
It'll definitely motivate us to keep doing a great job.
We need your continued trust and support as you are one of our valuable customer.
Thanks for your kind understanding in this regard.



I want to assure you that additional measures are put in place so this does not happen again and we're constantly working to enhance your shopping experience.



Sorry about that. We'll share the feedback with [[seller/courier service provider]] so that they can put additional measures in place to make your shopping experience a delightful one.

Yes, I understand that. I’ll pass it on to {our team/seller/courier service provider} so that your experience can be delightful/seamless.


I've been trying to do my best to help you out and would request you to please try to understand.

Your concern is our concern.



We're working closely with our seller community to make your shopping experiences on Flipkart seamless.
Hope you understand.
We value your money and the time spent.



I request you not to get disappointed in this regard



I do understand that you want the resolution of this issue at the earliest.
we would never want any of our customers to go through such a case.



However, the team needs some time to find the root cause of this issue so that we can provide you the correct resolution.
Kindly coordinate with us, we'll try to get back to you at the earliest with the possible resolution.





BUTTERING

However, I will definitely share your feedback to the seller regarding the same .



I deeply regret the same, but trust me we never wanted you to face such an issue. I make sure that such an issue will not repeat again in future.

What you have experienced is no more acceptable to us than it is to you.

Your satisfaction matters a lot to us and we will never want you to face any kind of issues with our services.
As you are one of our valued customers, your satisfaction is one of our primary concerns.



I hope you understand that we always do our best to deliver our orders to our customers best, safe and secure but sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.


Please treat this as an exceptional case and give the seller one more chance to set this right.



Since I have not heard from you for a while, I will go ahead and close this chat.



We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.
The customer is always first for us.


We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.



Your kind understanding in this regard is greatly appreciated.



I do want to make things easy for you, we value you as a valuable customer and do want to keep you as a happy customer for a long time.



You have been such an awesome and understanding customer.



I can understand how you feel in this situation. In fact, if I would be at your side I felt the same as well.



I am also a customer at some point and I do understand your concern.



I really wish that I would be able to help you for the same however, I do not wish to make any fake commitment with you.




We are providing feedback to the seller in order to minimize such issues which adversely affects the experience of our shoppers like you.




PINCODE SERVICEABILITY



As I can check that the seller is currently not providing serviceability of the selected product in your pin code area.

Not to worry, we are closely working with the seller to expand their services.



The sellers and courier service providers are rapidly expanding their services and hope to deliver in your area soon.

Also I request you to kindly check with another seller, as the serviceability depends on the seller's location too.

I would request you to kindly check with your nearest area pin code.

I would request you to kindly share your nearest pin codes so that I can check with them too.

Just click on the link and have a look.

Here is something that might cheer you up! I have checked and found a similar product which could suit your requirement.



PLEASANTRIES



Thank you for sharing the details.

Thank you for the confirmation.

Thanks for waiting.

Thanks for being patient.

You are most welcome.



EMPATHY

I'll be more than happy to help you out.

I'll be more than happy to help you with your query.

Let me look up the details for you.

I'll let you know the status of your request in a moment.



CLARIFICATION


Please share the exact issue that you are facing.

Is there anything else I can help you with?



OUT OF STOCK



I'm sorry to let you know that the "Product Name" you're looking for isn't available with any of our sellers at the moment.

I am sorry to let you know that the "Allen Solly Printed Men Polo Neck Black T-Shirt" you are looking for is not available with our seller on your portal at the moment.

As the product is Stock Out.

I would like to let you know that the re- stock of the product depends on the seller.

Please use the 'Notify Me' option on the product page to be the first one to know once it's back in stock with sellers.

Here's something that might cheer you up!

I see a similar product that could suit your requirement. Just click on the below shared link and have a look.

I see a similar product that could suit your requirement and is available in your area pin-code (683522) as well. Just click on the below shared link and have a look.



Also, when you will check the product, you can scroll down and look for the "Similar Products" section on the product page for further options.



I am sorry to let you know that currently, the product ‘’ you are looking for is not in the stock with any of the sellers on our platform.

However, you can select the ‘Notify Me’ option on the product page and enter your registered email address and be the first one to know once the product will be back with the sellers on Flipkart.

I am sorry to let you know that currently, the product ‘’ you are looking for is out of stock with the seller on our platform.

I request you to please check with other sellers as well.

If similar product is available

I would like to let you know that a similar product ‘XXXX’ is available with the sellers on our platform. If you wish to get the product, then you can check the same and get delivered to you.



Please check the details of the product with the help of the following link.



As I have checked this product is currently out of stock in your area. Request you to choose the ‘Notify Me’ option so that you will get notified from the seller-end once the product is available.

Sorry to inform you that the product is out of stock in your pincode as it totally depends upon the stock availability with the seller.

As the product is not available with the seller, it is showing out of stock in your pincode.



May I request you to share the product link.



Also I request you to kindly share another pin code of your friend or relative, as the serviceability depends on the seller's location too.

As I can check that the seller is currently not providing serviceability of the selected product in this particular Pin Code area as well.



Template for serviceability:-



As I can check that the seller is currently not providing serviceability of the selected product in your pin code area.

Not to worry, we are closely working with the seller to expand their services.

The sellers and courier service providers are rapidly expanding their services and hope to deliver in your area soon.

However, I request you to keep checking with the seller from time to time to know when the product will be back in stock as serviceability of an area depends on many factors such as seller's location, delivery address and also the type of the product.

I would request you to kindly share your nearest pin codes so that I can check with them too.

I would request you to kindly check with your nearest area pin code.

You can alternatively check the similar products provided by different sellers which match your requirements.

You can also get the order placed at a different pin code of a friend or family if it is available.

Here's something that might cheer you up!

I see a similar product that could suit your requirement and it is available in your area pin code also. Just click on the below shared link and have a look.

[[product link]]

Also, when you will check the product, you can scroll down and look for the "Similar Products" section on the product page for further options.



Here's how you can check if the product can be delivered to your preferred address:

-Visit the product page on our website or app and use the "Check availability" feature by entering the pin-code.

-Serviceability/Delivery area , if serviceable, will be displayed on the product page based on the pin-code entered.







Hinglish



TO REFER HELP CENTER

As informed earlier I request you to kindly contact Help center for the same.

I would like to inform you this is a English chat process so I would like to request you to proceed with your query in English.

I am sorry to inform you that this is English chat process, Please contact flipkart help centre if you have another language preference.

I am sorry at this moment we can only chat in English so I would like to request you to proceed with your query in English.

I am sorry at this moment we can only chat in English. However, you can get quick answers to your questions here: https://www.flipkart.com/helpcentre.

As informed earlier that this is English chat process, please proceed with your concern.

I'll be more than happy to help you out. I request you to proceed in English.

As I informed you earlier this is a English chat window, I am sorry at this moment we can only chat in English. However, you can get quick answers to your questions here: https://www.flipkart.com/helpcentre.



FLIPKART HELP CENTER



For this concern, I would request you to contact the 'Help Center' or our toll free number:1800 208 9898.



Above given number is Flipkart help centre number, please contact our team they will assist you in a better way.

Alternatively, you can also get quick answers to your questions here: https://www.flipkart.com/helpcentre



UNABLE TO PLACE COD ORDERS



I am sorry to let you know that you’re unable to place an order with ‘Cash on Delivery’ mode of payment.

I would like to let you know that ‘Cash on Delivery’ service availability in any area depends upon various factors such as seller’s location, delivery address and also the type and price of the product.

However, not to worry, I will surely share your feedback with the sellers. In the future, they may resume the service in your area

.

You can always choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Flipkart Money or Gift Card to place your order for now.

Meanwhile, you can place the order at another available location with the ‘Cash on Delivery’ option if available.

As I can check the product you have selected does have a COD option available.

I would like to let you know that the " Cash on Delivery" in any area depends on various factors such as the sellers location, delivery address and also the type and price of the product.

You can always choose a prepaid mode of payment like Debit Card/Credit Card, Net banking, Flipkart Money or Gift Card to place your order for now.

I would like to inform you that you can place the order with other payment options available with the seller.





ABUSIVE CUSTOMER



(Customer’s Name), I understand that you are upset about the (issue). I’ve been trying to do my best to help you out and would request you to avoid using (abusive language/profanity).



I am sorry (customer name), as you’re continuing to use (abusive language/profanity) I’ll be forced to disconnect this chat.



Calling

I would like to inform you that we don't have any option to call you.Please proceed with your concern.

I am sorry to inform you that this is a Pre Purchase Chat process.

However, you can also contact the below shared number for better assistance.

I am sorry to inform you that this is a chat process.

However, you can contact the above given number.

I am sorry to inform you that this is a chat process, I won’t be able to contact any customer.

You can also contact us on: 1800 208 9898.

As informed earlier that this is a chat process, I won’t be able to contact any customers.

However, if you have any query regarding Flipkart or the products available on Flipkart, you can contact us on our toll free number 1800 208 9898.





Assurance



Please be assured that the sellers are mandated to list only genuine and brand new products on Flipkart.

I would like to let you know that products go through multiple rounds of quality checks before being listed on our platform.

In the unlikely event of a product not meeting the quality specifications, you can choose to request for a return based on the returns guidelines.





Replacement policy





And also the product has a __ days replacement policy, In case you are not satisfied with the product you can replace the product within the replacement policy period.

You can also contact us on: 1800 208 9898.







If customer has come saying:

I want to buy this product

" I am glad to hear that you want to buy the product. You can be assured before buying it."

And then ask cx to please proceed with your concern.

You have a good choice, this is the one of the best product you have selected.



POST PURCHASE QUERIES



May I know that have you already purchased this product or planning to buy it

I would like to tell you that currently, I will be able to assist you with the product that you are planning to buy.

However, if you would like to know about the product that you have already purchased I request you to kindly contact us with the below shared link.

For this concern, I would request you to contact the 'Help Center' or our toll free number:1800 208 9898.

I am sorry to inform you that we did not have the specific information in this regard.

I would also like to inform you that you can also check your order status in 'My orders'.



LANGUAGE BARRIER

I am sorry at this moment we can only chat in english. However, you can get quick answers to your questions here: https://www.flipkart.com/helpcentre

DURABILITY

I would like to inform you that flipkart provides you a 10 years of durability certificate, which ensures that the product lasts long as it goes through a number of tests to ensure a good and long lasting experience for our customers.





OFFERS

As I can see, there are various offers available on this product. You can check out the ‘Available Offers’ section on the product page.

As I can see, there are various offers available on this product. You can check out the ‘Available Offers’ section on the product page and you can choose any according to your preference.

As I can check the seller has already provided a 40% discount on this product.

I would like to inform you that the actual amount of the product is 849, after discount it is 759. However, if you want more discount I request you to go through the available offers on the product page.

I would like to inform you that you will get a 40% instant discount on this product, provided by the seller.

I would also like to inform you that you can check the product page, available offers are mentioned. You can choose any according to your preference.

I would like to inform you that the price mentioned on the product page is the best price we can offer.

Discounts are based on various factors and we are not able to provide any other discount as of now.

Also I request you to check the multiple discount on payment options shared by the seller on the product page.



If customer ask for discount:-

I would like to tell you that sales, offers and discounts completely depend on the seller.

I request you to refer to the product page for various offers and discounts provided by the seller from time to time.

Also I request you to check the multiple discount on payment options shared by the seller on the product page.



lifestyle



I would like to inform you that currently I'll only be able to help you with queries related to lifestyle products.

However, if you have any queries regarding other products, I request you to select the desired product and initiate the chat to get connected to the respective Flipkart Expert team.



PRIORITY SHIPPING

I understand your concern that you wish to get the product before the mentioned delivery timeline.

However, the delivery of an item depends upon many factors such as seller’s location, delivery address, and also the type of the product.

Based on that, a definite date/timeline for the delivery of a product is given to you at the time of placing an order by the seller.

I would like to assure you that you will definitely receive the product as per the promised date you see during the checkout.





SPAM CUSTOMER

I am sorry to let you know that I cannot share any personal details with you.

(Customer Name), please let me know if you have any questions about the product you have added to cart in your Flipkart account and I’ll be more than happy to help you.

I am sorry to let you know that this is a professional chat and would not be able to share any personal details.

(customer name), I’ll be forced to close this chat session.



COVID-19 MASKA

Due to Covid19 situation, most products are not available with the seller.







Different lob



I would like to inform you that currently I'll only be able to help you with queries related to lifestyle products.

However, if you have any queries regarding other products, I request you to select the desired product and initiate the chat to get connected to the respective Flipkart Expert team.











Flipkart pay later ADVANZ

What is pay later?

With Flipkart Pay later customers can shop any number of times through the month without paying at the time of purchase, and pay the total amount once by the 10th of the subsequent month.

This payment mode is currently available for select products on Flipkart and other partner platforms.

Inform customers that ‘Flipkart Pay later’ is a credit-based payment mode through which customers can shop throughout the month (place multiple orders) without paying at the time of purchase and pay the total amount at once by the 10th of the subsequent month.

This payment mode is currently available for select products on Flipkart, PhonePe, and Myntra up to a credit limit. For more details refer to FAQ's and provide the necessary information





Customers want to know about price and discount related issues?



I would like to let you know that discounts and offers are based on various factors and the prices listed on Flipkart are the best price offered by the sellers.



I request you to keep browsing the Flipkart website as the offers and prices are reviewed frequently to ensure we remain competitive.



I'd like to assure you that the sellers do their best to offer you great deals on products.





Customer contacts and ask for the details such as Personal details, Centre Location Address or Agent ID



I am sorry to let you know that I cannot share any personal details with you.





Sorry to inform you that due to security reasons, we will not be able to disclose the details















Flipkart gift cards

what

Flipkart gift cards issued by Qwikcilver Solutions Pvt. Ltd. ('Qwikcilver') which is a private limited company incorporated under the laws of India, and is authorized by the Reserve Bank of India ('RBI') to issue such Gift Cards.

The Gift Cards can be redeemed online against Sellers listed on www.flipkart.com or Flipkart Mobile App or Flipkart m-site ('Platform') only.

How

to login to a Flipkart account and choose the product which he/she wants to buy, On the payment page, he/she will find the Gift Card payment mode as shown in the screenshot below.

Request the customer to add the Gift number and pin to make the payment.

If the Gift Card balance is lesser than the order value, customers can choose any other prepaid mode for the remaining balance (BNPL, EMI and COD modes are not applicable here).

Important pointers

All Flipkart Gift Cards expire 1 year from the date of their creation.

Maximum of 15 Gift Cards can be purchased in a single order at the time of checkout.

There would be no fee or other charges associated with Gift Card purchase.

If the Gift Card balance is more than order value, the balance will remain in the same Gift Card/ Wallet customer can use it for later purchases.

origin

I would like to inform you that origin of the product is INDIA





However, there are certain offers available with the product. You may check and avail if eligible.

Then there might be some deduction in the price of the product.