Notes

------------------------------------------------------------------
Xpressbees: 02049116100
Bluedart: 18602331234
Delhivery: 1246719500
Ecom : 8376888888
FedEx: 18004194343
Gati: 1860 123 4284
-----------------------------------------------------------------


Callme experiment //cx didn't required callbacK
id-11135 Neeraj Goyal

Callme experiment //Call didn't connect to cx
id-11135 Neeraj Goyal

Callme experiment //cx drop the call in between
id-11135 Neeraj Goyal

Callme experiment //language issue//mail guided///cx agreed
id-11135 Neeraj Goyal

Callme experiment //language issue//mail guided///cx drop the call in between
id-11135 Neeraj Goyal

Callme experiment //cx want info abt order ///but cx drop the call in between giving information
id-11135 Neeraj Goyal

Callme experiment //no response in between the call//so call dropped after 3 warnings
id-11135 Neeraj Goyal


Callme experiment //cx want info abt order promo code and coupons ////so details shared with cx
id-11135 Neeraj Goyal


Callme experiment //cx want info abt product price and quality////so details shared with cx
id-11135 Neeraj Goyal

Callme experiment //cx asked about the order status // dispatched date & DDR shared //ask cx to delivery asap /// cx agree
id-11135 Neeraj Goyal

Callme experiment //cx asked about the order status // ask cx order is out for delivery for today // ask cx to wait for courier agent call///cx agreed
id-11135 Neeraj Goyal

Callme experiment //cx want urgent delivery before 3 sep 2020// dispatched date & DDR shared //ask cx we will try to deliver earlier /// cx agree
id-11135 Neeraj Goyal

Callme experiment / UD marked/ / FNDR filled /complain taken///tat shared 24-48 hrs///cx agreed

id-11135 Neeraj Goyal

Callme experiment //cx wants to return the order and want refund /complain taken///tat shared 24-48 hrs///cx agreed

id-11135 Neeraj Goyal


Callme experiment //ud marked///fndr filled /complain taken///tat shared 24-48 hrs///cx agreed

id-11135 Neeraj Goyal

callme experiment //ud marked///out of delivery area /ask cx to pick product from courier and cooridinate with courier team//tat shared 24-48 hrs///cx agreed

id-11135 Neeraj Goyal

Callme experiment //cx wants to replace the order /complain taken///tat shared 24-48 hrs///cx agreed

id-11135 Neeraj Goyal

Callme experiment //cx asking PUC already done on 18 july but still not upadated // RL panel filled //////cx agreed
id-11135 Neeraj Goyal


Callme experiment //cx order is late beyond promise date //////complain taken///tat shared 24-48 hrs///cx agreed

id-11135 Neeraj Goyal

Callme experiment //cx asking PUC not done // RL panel filled // TAT share 2-3 days// cx agreed
id-11135 Neeraj Goyal

Callme experiment //cx want to know the reason of rto // info shared to cx // request to cx to place a new order // cx agree
id-11135 Neeraj Goyal

Callme experiment //cx ask for refund status // refund already initiated // TAT shared 7-10 working days for refund // cx agree
id-11135 Neeraj Goyal

Callme experiment //cx want to cancel the order// cancellation request taken // cx agree
reason: diffrent address
id-11135 Neeraj Goyal

cx call to cancel the order // status marked shipped // cancellation request taken// ask to refuse at doorstep if delivery attempt // cx agree
reason:cx did not need it
id-11135 Neeraj Goyal

Callme experiment //cx ask for refund status // refund initiated on 19 aug 2020// TAT shared 7-10 working days // cx agreed

id-11135 Neeraj Goyal

Callme experiment //cx said order not delivered but it is showing delivered//complain taken//tat shared 6 days //cx agreed
id-11135 Neeraj Goyal

Callme experiment //cx said order not delivered but it is showing delivered//complain taken//6 days tat over//tat shared 24-48 hrs//cx agreed
id-11135 Neeraj Goyal

Callme experiment //cx said order not delivered but it is showing delivered//complain already taken//6 days tat over//cx denies pod///tat shared 7-8 working days//cx agreed
id-11135 Neeraj Goyal

Callme experiment //cx asking order showing delivered but she is asking not delivered///so info shared as mail on 24 july by backend team///pod already shared///informed to cx after that no response in between the call//so call dropped after 3 warnings
id-11135 Neeraj Goyal

Callme experiment //cx informed about the fraud call and SMS regarding fake lucky draw contest // infomation shared to cx and ask not to share any confidential details // cx agree
id-11135 Neeraj Goyal

Callme experiment //cx ask for refund status // refund already initiated on 19 aug// cx said not receieved///complaint taken ////TAT shared 24-48 hrs // cx agreed
id-11135 Neeraj Goyal