Notes
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- agent using word ''chapple'' instead of product name
- agent failed to confirm with the cx 'is this the right time to talk with you'
- product was missing agent did not apologies for that and directly share refund info with cx
- agent failed to confirm anything else info if cx want
- overall one sided communication
- survey script did not follow properly
2. Harman:
1.
- agent failed to apologies to cx
- agent failed to confirm anything else info if cx want
- did not pitch the survey
2.
order modification voc :
- share info about this correct but failed to share order status with cx as cx mention he want that order
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