Notes
Notes - notes.io |
IN2008251115517316064
- agent failed to apologies to cx
- agent failed to confirm anything else info if cx want
- did not pitch the survey
2. IN2008251818405584063
igsmt18.424347
order modification voc :
- share info about this correct but failed to share order status with cx as cx mention he want that order
3. Harsha: tpm.517990
IN2008271731052083101
- due to voice issue cx did not able to listen agent and agent should need to tag call drop as call droped by cx side between the call
- agent sent RNR template for this.
4. Nancy :
tpm.502925
IN2008300643588748785
- correct 'notes as call disconnected by cx side
- need to tag under call drop issue type
agent failed to mention in notes or tag in correct issue type
5.
. Vibhooti Sharma:
tpm.528465
IN2008251703376616849
RNR CALL
- agent did not write down the 'Thanks for writing in'
6. IN2008251835052133328
RNR CALL
- agent did not write down the 'Thanks for writing in'
7. Nikhil : tpm.530914
IN2008252305039621981
- agent failed to check the order status
- agent did not apologies to cx for the delay the delivery for cx order
- agent failed to answer cx query
- agent failed to share refund credited date
- agent failed to sent refund sms also did not mentioned in notes about that
8. IN2008262212397181603
igsmt18.424347
- agent failed to listen cx voc properly maybe netwrk issue by agent side as agent already mentioned in notes
9. IN2008261922319288498
tpm.502921
- agnet did not mentioned notes properly about the info as agent share info about the cancellation of cx order , share info about this order status and career related info also share with cx
Ask customers to visit Flipkart's career page. http://www.flipkartcareers.com/
10. IN2008261131129401680
. Vibhooti Sharma:
tpm.528465
RNR CALL
- agent did not write down the 'Thanks for writing in'
11. IN2008261643211220486
tpm.528465
- correct action
- do not use assign word over the call
- casual call
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