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* want to be feel special?
Choose T-Mobile.
Every Tuesday you'll be
getting unexpected freebies
that you can enjoy.
This is special thanks for
choosing and staying with us.
-----------
Greetings:
- no name / Upbeat and friendly tone of voice / Personalize Opening
Spiel
Signature Response:
- Acknowledgement / Active listening /
DCN:
- Visual Audit / Confirm
FIX IT:
Verbalize visual audit
use tools
Upgrade to 2GB / Mobile broadband $10 for 2GB with free tablet
asking abt the Unlimited 4GLTE Data / 1 line = $45
T-Mobile One -
haide -
who spoke today -
-----
about services plan devices and customer service experience
CEO of the T-Mobile
Magenta shirt
Serves people with un-carrier moves
because he know we can!
First thing people associate with T-Mobile are about services plan devices and customer service experience
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