Notes

NOT GIVEN RATING))************


Product bad rating calling RNR......cx not given any rating//educate cx about rating 1-5//info shared //voucher info shared//cx agree//agent name=Aarti

NOT CONNECTED))*************

Product bad rating calling RNR......call not connected//
agent name=Aarti


LANGUAGE ISSUE))************

Product bad rating calling RNR........cx having issue in language//
agent name=Aarti


RATED LOW BY MISTAKE))*****************

Product bad rating calling RNR...............cx said that rated low by mistake//educate cx about rating 1-5 //voucher info shared//info shared//cx agree//agent name=Aarti


RATED GOOD))****************

Product bad rating calIing RNR.......... cx already rated good//info shared//voucher info shared//cx agree//agent name=Aarti

REFUND))***************

cx having issue in product//cx getting different size of that product//cx want refund of the product//tat shared//voucher info shared//resolution given//info shared//cx agree//
agent name=Aarti

RETURN NOT AVAILBALE))**********

cx having issue in product//product don't have the return/replacement policy//policy denial//voucher info shared//resolution given//info shared//cx agree//
agent name=Aarti

CX DON'T WANT TO RETURN))***************
cx having issue in product//cx getting bad quality of the product //cx don't want to return of the product//also want to know about fraud calls//voucher info shared//resolution given//info shared//cx agree//
agent name=Aarti


CALL BACK))***********

Product bad rating calling........... cx wants call back//agent name=Aarti


DELIVERY ISSUE))*************

product bad rating calling RNR......cx having issue regarding courier boy//courier boy not delivered the product at home address//apologies for inconvenience/info shared//info about voucher shred//cx agree//agent name=Aarti


PRICE ISSUE))************

product bad rating calling RNR.........cx having issue regarding price issue//info shared//info about voucher shared//cx agree//agent name=Aarti
















OPENING))
Good Morning , My name is Aarti and I am calling from Snapdeal , You recently completed our online feedback survey where you have rated us low . Please help us to know the exact reason in order to give you a delightful experience in future ,as your detailed feedback is really very important for us to serve you better .

ENDING))
I am glad that you have given your precious time to help us getting the detailed feedback

COUPEN))
I also want to inform you that we are crediting Voucher in you SD account that you can use in your next purchase, We would request you to do us a favor by accepting this good will gesture, and we will assure you a delightful experience in future,