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1. check is whole bio data in your sheet.
* His last payment
* his home add/ comp add.
* Check is DOB and talk according his age.
* last purchase
* Case category V1/V2/V3/v4
2.. **On Call:
*conform the cx name
*my intro.
* reason of calling
*confirm his outstanding amount.
* ask him why not he is paying
* ask when he will pay
* cx"s willingness to pay
* make your offer around 60% of the total if he is unable to pay.
* If cx is saying that this amount is not affordable for him then offer him EMI.
3.. *** what if cx is denying to pay ( RTP)
* CIBIL score
* legal Action
* problems in future
* he must have to pay the amount and it's penalties.
* high impact on the CIBIL score.
* Don't think for any lone in future
* Bank will Duclair him as a willful Defaulter
* background verification while applying for a VISA
* send him a soft copy of legal Notice
* cx will be blacklisted
* Access to credit will be harder
4... **** What if CX is Saying he already Paid (paid)
*Ask for Screenshot or any proof.
* Ask for the settlement letter too if that was a settlement.
*If he shared
* Match the amount and the date in settlement letter.
* if mismatch, go with the Above process.
* if cx is right Share all story with Your Team Leader.
5... ****Not that person(WN)
* try to find that he is misguiding us or he is true.
* if he is true ask your TL for CIBIL data( reference details)
* if he is misguiding you go with go with the above process(rtp)
6. ***
If you are going for a settlement.
* discus every single settlement you are going to raise with your TL
* Ask him to pay on the same day to deposit some amount and tell him that this amount will be adjusted in the settlement amount.
* offer him to pay minimum 60 % of the total amount.
* ask him for his Active Mail Account to provide the settlement letter.
* write a mail to your TL and Manager with all details of the cx.
* crosscheck the cx details before sending the mail.
* keep yourself in the touch with the cx who has received the letter and call him before the last date.
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