Notes

call me back exp////cx wants info on refund//refund iniated////but cx said not reflect in account///////cx also check bank statement/////req taken///tat shared 24 to 48 hrs////info shared//cx agreed///kanav///11076

Callme experiment // cx wants return one more item missing shipped together this product //complaint taken //info shared ask to wait for 24 to 48 hours //tat shared//kanav//11076

call me back exp////////no response from cx side//hence call drop//kanav//11076

call me back exp exp///cx wants info on return and refund//////puc rpu 7 to 8 days tat shared//24 hrs qc tat shared ///then refund info shared///and refund tat shared and cx wants good product from snapdeal///kanav///11076

call me be back exp//////////cx wants to know why was my order cancelled///tell cx due to technical issue order is cancelled///info shared//cx agreed//kanav//11076

call me back exp///cx wants to cancel the order//order is already cancelled req///info shared to cx ////cx agreed///ask cx to refuse if deliver again//kanav///11076

call me back exp/////////cx wants to return the product//////but team mail to cx that account is not pass in our internal checks///We are sorry that we will be unable to complete your return request///rpi denied ///same info shared to cx ///info shared///cx agreed//kanav///11076

Callme experiment //cx asked about refund status // PUC to RPR tat shared 7-8 days // QC tat shared 24 hrs////refund info and refund tat shared // ask to wait .////info shared///cx agree //kanav///11076

call me back exp///kanav//11076///cx wants to cancel the order///////req taken///info shared///cx agreed

call me back exp////cx wants to cancel the order/////////order already canceled////tell cx cip//when cip is compklete//refund update/////max time for cancelation is 24 to 48 hrs///info shared//cx agreed///kanav///11076

Callme experiment //Call didn't connect to cx//kanav//11076

call me back exp///call drop by cx side////kanav///11076




call me back exp////cx wants to change mobile number//tell cx it is not possible now/////but we try t//no compitment to cx for that ///new number--7702543113//kanav//11076

call me back exp///cx wants to cancel the order//order is already //info shared////cx agreed///kanav//11076




call me back exp////cx wants info on photoframe gift//////whole process share on photoframe offer and 89 delivery charges info shared.//////info shared///cx agreed///kanav///11076

call me back exp////cx wants info on promocode and delivery charges//info shared///cx agreed///kanav//11076



call me back exp//cx wants info on pickup//today is out for pickup////ask cx to wait and refund info shared///info shared//cx agreed//kanav//11076




call me back exp///same day ofd//ask cx to wait//info shared//cx agreed//kanav//11076

call me back exp//cx wants to return the product///but product return period is over///simply denied to cx /////info shared//cx agreed//kanav//11076

call me back exp//////////cx wants info on return ////////complete item missing issue///ask cx to wait for 7 days ///team will revert back///info shared///cx agreed//kanav///11076







call me back exp////////cx wants to know about return and refund////////cx said product is picked up on 22 june///but rpu not updated///rl already filled////ask cx to wait for 24 to 48 hrs//info shared///cx agreed///kanav///11076


call me back exp///cx wants to know about refund///////////cx order is picked up yesterday///ask cx to wait for 24 to 48 hrs for refund update////info shared///cx agreed//kanav///11076




call me back exp//cx not using hindi english//ask to share concern on email id///kanav///11076






call me back exp/////////cx wants info on order status//////////order is late beyond promise date////ask cx to wait for 24 to 48 hrs////////try best deliver asap//info shared///cx agreed kanav///11076


call me back exp/////////cx wants info on refund////////rrefund is initiated////ask cx to wait 7 to 10 bd////////info shared////cx agreeed kanav///11076




call me back exp///cx wants to rerturn the product///ask cx to wait for 24 to 48 hrs pickup update///info shared////cx agreed kanaav///11076





call me back exp///cx wants to rerturn the product///ask cx to wait for 24 to 48 hrs pickup update///info shared////cx agreed kanaav///11076




call me back exp////cx wants to know about refund////////////cx bank details is nmot present////ask cx to share bank details/////bank details macro send/////info shared///cx agreed///kanav////11076



http://172.16.201.107:8080/agent-dashboard/ob.php
Xpressbees: 02049116100
bluedart: 18602331234
Delhivery: 1246719500
Ecom Express: 8376888888
FedEx: 1800 419 4343
Gati: 1860 123 4284
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deliver the order ASAP
pickup ASAP.
Callme experiment //cx didn't required callback.
Callme experiment //Call didn't connect to cx
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UD cases:
Callme experiment / RTO marked // suggest cx to place the fresh order.
Callme experiment / UD_CR/ / FNDR filled / agree
Callme experiment / UD_CNA/ / FNDR filled / agree
Callme experiment / UD_CD/ / FNDR filled / agree
Callme experiment / UD_AI/ / FNDR filled / agree
Callme experiment / UD_ODA/ / FNDR filled / agree
Callme experiment / UD_SD/ / FNDR filled / agree
Callme experiment // UD_MISC //FNDR filled / agree
Callme experiment / /UD_CNR/ / FNDR filled / agree
Callme experiment / /UD_CSP/ / /FNDR filled // agree
Callme experiment // Same day OFD //FNDR Error//
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Pickup status:
Callme experiment //cx called was asking about pickup, req cx to wait 2-3 days as PUC TAT not breached.
Callme experiment //cx asking about order pickup as it was out for pickup, but didnt pickup // ask cx to wait.






Callme experiment //cx asking about order pickup status // apology done//RL panel filled 2-3 days tat shared.
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Fraud call
Callme experiment //cx recvd fraud call//tell cx don't share any personal details with them/ Moreover cx share there contact details.
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refund status-
Callme experimentcx //came on call was asking about refund, req cx to wait tat shared it was private bank 10 days TAT shared.
Callme experiment // cx came on call was asking about refund, req cx to wait tat shared as it was govt bank 15 working days TAT shared.






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Return req.
Callme experiment //cx wants to return the order // tat shared 24-48 hrs.
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replace req.
Callme experiment //cx wants to replace the order // tat shared 24-48 hrs.
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product info.
Callme experiment //cx asked about details of product and price // share information with cx same
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Offer details:
Callme experiment //cx asked about offer details and their T&C // share information with cx same.
Callme experiment //cx asking abt scratch card and spin weel offer // share information with cx same.






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Bank details:
Callme experiment //cx asked the complaint status // bank details required so send mail.
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PUC not marked:
Callme experiment //cx inform that pickup done but puc not marked // RL panel filled.
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order status:
Callme experiment //cx asked about the order status //share the information with cx same.
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Specific delivery req.
Callme experiment //cx want delivery before promise date //inform cx deliver the order ASAP.
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Stuck case:
Callme experiment // cx asked about the order status // order stuck at one location // tat breached // apology done // tat shared 24-48 hrs.
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refund status:
Callme experiment //cx asked about refund status // tat shared 24-48 hrs.
Callme experiment //cx asking abt refund // asked to check bank statement and request taken// tat shared 24-48 hrs.






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Deliver to wrong place:
Callme experiment //cx didn't recvd but status show delivered // as payment mode is COD // apology done // suggest cx to place the fresh order.
Callme experiment //cx didn't recvd order but status shows delivered //apology done // tat shared 6 working days.



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CATP:
Callme experiment //cx wants to replace the order // 7 days window has ended // deny to take the complaint.
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Order missing:
Callme experiment //cx didn't recvd one order another was missing from order // apology done // tat shared 24-48 hrs.
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cancel req.
Callme experiment //cx want to cancel the order .... MFG generated so not able to cancel it / ask to refuse / cx agreed
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complaint cancel req.
Callme experiment //cx didn't want to return the order //close the status // RL panel filled.
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order not confirmed:
Callme experiment // cx asking about payment deducted but order not confirmed // payment not captured // tat shared 72 hrs.
Callme experiment // cx asking about payment deducted but order not confirmed // payment captured // tat shared 24-48 hrs.
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Address change req.
cx wants to change the delivery address //alternative address: