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Callme experiment //cx wants to know about order status// Same day OFD //told to cx wait till evening//
courier boy no. shared//cx agree
order is beyond promised date//apology done//tat shared 24-48 hrs//
cx not using Hindi/English//
cx told quality is not expected//
cx told product is not as per description//
Cx wants to know about order status//told to cx RTO marked and re order/apology done//cx agree
cx wants to know about dispatch charges//told use prepaid mode//cx agree
cx wants to cancel the order/request taken/order cancelled/info shared/cx agree
reason of cancellation--
pod awaited
Callme experiment //cx asked about the order status /case manager used on call/
dispatched date & DDR shared /checked location, courier name shared with cx /
courier partner no. and tracking id shared through sms /assured for delivery as soon as possible
till promised date / cx agree
RL not filled due to tech issue//macro not shared
6 working days--RTO TAT
As there is no response from cx side hence after giving warning call disconnected from this end.
cx call to cancel the order //reason cx told that product delivery delay//delivery not done on time/
cancellation request taken//ask to refuse at doorstep if delivery attempt//shared info //cx agree
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