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info shared and tagged here
cx did not pic the call rnr sent to cx
call hung up by cx side
info shared
od calling : as per cx voc info shared
old number
as cx voc red zone area as cx confirmed over call cx got different order so raiise reqst on cx behalf as per red zpne and assign to team kindly do needful
call hung up by cx side
od calling
unregistered calling
call drop
no relevant tagging reflected so tagged here
Hi,
Thanks for writing in.
We'd like to let you know that we tried to get in touch with you on order contact number to talk to you about your concern but could not reach you.
Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.
We hope to hear from you soon.
Closure Email:
Hi {customer_name},
We tried to get in touch with you on {order_contact_no} to discuss the issue about your {product_name} with order ID {order_id} but couldn't reach you.
We hope your issue has been resolved. However, if you still have any concerns or queries, please get in touch with us through our HelpCentre https://www.flipkart.com/helpcentre and we will be happy to help you.
Have a great day.
Refund pilot
We’d like to confirm that the seller has refunded Rs. xxxxx/- to your xxxxxx on xxxxxx, 2020 with the reference number: xxxxxx and this amount should have been credited by now.
Refund intimation.
We are happy to let you know that the seller has refunded Rs. xxxx/- for your order to your xxxxx on xxxx, 2020. This will be credited to your account by xxxxxx, as per standard banking procedures.
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