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I hope I have covered everything you wanted to discuss today and that I met your expectations.
Is there anything else I can assist you with today?
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Thank you for your patience. I have checked the order and the item was sold by a third party seller called (MP) and the sellers handles their own items, but don't worry, in order to find the best solution for you, we will contact the seller on your behalf. A response has to be provided through email within 48 hours.
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As the seller never reply back, we will take care of this, I will transfer you to out customer resolutions team for a final resolution. Please stay online while you get a senior specialist.
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I have checked your order and I can see that your package arrived to the store on (XXX) and was signed by (XXX). This package is at the store but they never scan it, for that reason, you never receive the confirmation to go and pick it.
What I recommend is that you reach the store and have an associate checking the back for it. You can try to call them but most of the time they are unable to answer the phone. For that reason, my advice is to visit the store.
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I'm sending you a code for future credit which is good for the next 90 days to compensate this situation. It will give you $XX off in your next purchase. Please note that, your new order must be ($XX) or more to apply the code. It will work only in this account, and you enter the code in the promotion code box at checkout.
You'll receive an email confirmation with the code shortly with all the details on how it can be redeemed.
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