Notes

Janki 11263 call me experiment// cx call connected but cx drop the call
Janki 11263 Callme experiment //cx language issue//ask to send email to [email protected]
Janki 11263 call me experiment//call didn't connected to cx
Janki 11263 Callme experiment //cx didn't required callback.
Janki 11263 As there is no response from cx side hence after giving warning call disconnected from this end.

Janki 11263 Callme experiment //cx want to cancel the order// cancellation request taken //order is cancelled told to cx// cx agree
reason// cx didn't like the product
Janki 11263 cx call to cancel the order // status marked shipped // cancellation request taken// ask to refuse at doorstep if delivery attempt // cx agree reason// order placed by mistake
Janki 11263 Callme experiment //cx want to know the reason of order cancellation /apology done / info shared to cx that it is returned /told the mentioned reason // request to cx to place a new order // cx agree


Janki 11263 Call me experiment //cx ask abt order status// dispatch or ddr shared///sms send// info given //ask to wait//cx agree
Janki 11263 Call me experiment //cx ask abt order status //cx want delivery before promise date // assured to cx for fast delivery // DDR shared //cx agree
Janki 11263 Call me experiment //cx ask abt delivery status// Same day OFD //ask to wait//courier boy number shared// // cx agree
Janki 11263 Callme experiment //cx ask abt order delivery status// ud marked// fndr filled// apology done// tat shared 24 to 48 hours// cx agree
Janki 11263 Callme experiment //cx ask abt order status// order is late beyond promise date// apology done// request taken// tat shared 24 to 48 hours// cx agree
Janki 11263 Call me experiment //cx ask abt delivery status// rto marked// apology done// ask to place fresh order// cx agree
Janki 11263 Callme experiment //cx want to know about order status /dispatch date,ddr ,edd shared / UD marked due to out of delivery area /reason told to cx for ud marked / FNDR not filled due to out of delivery area //24 to 48 TAT shared for update ///cx agree



Janki 11263 Callme experiment //cx wants to return the order /complaint already taken / TAT shared 24 to 48 hours//apology done////cx agree
Janki 11263 Callme experiment //cx asked about pickup of his product as it is out for pickup //so ask to wait till end of the day /told to cx dsqc mentioned //therefore post picked up of item its updates within 24 to 48 quality check and pick will be marked as done on
//refund tat shared 2 hrs from falcon post initiate//cx agree

Janki 11263 Callme experiment //cx ask for refund status //NEFT details not present // macro send and informed to cx to provide bank details//cx agree

9780064832 /////////////////////9900656809 gali



Janki 11263 Call me experiment //cx asked about details of product and price // information shared with cx as per description //cx agree




Janki 11263 // call me experiment //call asking about his return // cx asking his pickup status// // courier QC failed because brand mismatch pickup but cx told product not received as per description /// TAT shared 2-3 days // apology done// cx is irate//cx agree
Callme experiment //cx asked about pickup of his product as it is out for pickup //so ask to wait till end of the day /told to cx dsqc mentioned //therefore post picked up of item its updates within 24 to 48 quality check and pick will be marked as done on
//refund tat shared 2 hrs from folcon post initiate //
cx agreeJanki 11263 //Callme experiment // cx ask abt pickup status// //PUC not done // RL panel filled // TAT share 2 to 3 days//apology done//macro send//// cx agree

Janki 11263 Callme experiment //PUC already done but not updated// cx is irate// // RL panel already filled //do the needfull// TAT shared 24 to 48 hours//apology done//ask to wait// // cx agree
Janki 11263 Callme experiment //PDWP case /complaint taken/TAT shared 6 days/ /apology done/cx agree
Janki 11263 ?/Callme experiment //cx ask for refund status // refund initiated but not yet reflected // complaint raised //apology done// TAT shared 24 to 48 hours// // cx agree

Janki 11263 Callme experiment //cx ask for refund status // refund initiated // TAT shared 5 working days/ask to wait// // cx agree
Janki 11263 //Callme experiment //cx informed about the fraud call and SMS regarding fake lucky draw contest // information shared to cx and ask not to share any confidential details // cx agree

Janki 11263 //Callme experiment // cx ask abt pickup status// //PUC not done // RL panel filled // TAT share 2 to 3 days//apology done//macro send//// cx agree
67351040 13th puc
67809840

68041458 puc done not updated// 68198104 ccan 68426771 ccan 68479386 ccamn




37331585247 67959419
68054714 needful to esclate 68378142 ccan case 67994163 puc done from sep 13 67768417 pod not shared