Notes

1. Priya Sharma : tpmflex19.496514: IN2008250029413785811 :

- name did not mentioned
- authenticity as cx voc over email

2. Jasvir Singh
Agent : tpm.524452

IN2008260002113670524

- We would like to let you know that your order has been cancelled by the seller due to unforeseen issues.
order canceled post shipped so need to mention

agent should need to share: 'Thanks for writing in.' instead of 'Thanks for writing in'

agent should need to share as order canceled after shipped : We would like to let you know that your order was canceled due to unforeseen issue faced by the seller's partnered courier service provider.

- cx did not ask for reinstate
- should need too share as current situation :If you’d like, you can place a new order for the item after checking the product availability at your area pincode with any of the other sellers on our platform.


3.Mohmad Ilyas Ahanger
Agent : tpm.517996
IN2008250001257934671

Agent failed to share correct information as per the current status of customer order
- wrong info share as order delivered at cx address as per SA and cx want to return it but cx wrongly write that he want to cancel his order

- agent should handle the concern as return senerio

4.Umair Bashir Najar
Agent : tpm.517993
IN2008291332489220689 : overall: Agent failed to adhere the templates

wrong info did not follow the template

Agent failed to share correct cancellation reason as order canceled due to 'Aged Beyond Limit'

agent should need to share : We’re sorry to let you know that your order was cancelled as the seller was unable to fulfill it on time and they did not want to keep you waiting.

While the seller will not be able to ship the item from this order as it has been canceled, you can place a new order by after checking the product availability at your area pincode clicking here:

5. Same Ullah Bhat

Agent : tpm.518001

IN2008291343408657538 : overall: agent failed to understand cx voc over the email:

need to share as post 24 hours contact : We are sorry that it’s taken us longer than expected to respond to your email due to high contact volumes we’re experiencing at the moment.

instead of : We're extremely sorry to hear from you and this is not something we'd want you to go through.

cx only share complaint so agent should need to close in complaint as per cx voc : I ordered light green colour but delivered pink colour Why ? In this Onam festival time I am not returned the item but in later don't repeat this please.