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I really apologize for the inconvenience that you have faced, please be informed that the image shown in the restaurant page might be different from the actual cake,, However we will share the necessary feedback with the restaurant for this.
I really understand, that how frustrating is this for you, but trust me in this case We can not return this cake.
We will share the necessary feedback with the restaurant to take care of this in future orders.
We will surely work on this to get the same issue raised with the team, so that such confusion won't be seen afterwards. Trust me I am totally agreed with you, but this is the best that we can do this time.
We work really hard to make your experience better, but sometimes due to unavoidable circumstances, we fall back. I can understand your frustration and it’s totally justified. I am once again extremely sorry for the experience. I hope you give us another chance to rectify our mistake.
I will be more than happy to provide you an update on this, please allow me a couple of minutes to connect with the restautant and will update you accordingly.
I am sorry refund is not possible in this case, If it was possible from our end, then I would have already done that for you.
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