Notes

http://172.16.201.107:8080/agent-dashboard/ob.php
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Xpressbees: 02049116100
Bluedart: 18602331234
Delhivery: 1246719500
Ecom : 8376888888
FedEx: 18004194343
Gati: 1860 123 4284
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Nisheet -11251 Callme experiment //cx didn't required callback.
Nisheet -11251 Callme experiment //Call didn't connect to cx
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Snapdeal account related :
cx called to update or delete the account details // info shared to cx // cx agree
-----------------------------------------------------------------As there is no response from cx side hence after giving warning call disconnected from this end.

Nisheet -11251 Callme experiment //cx not using Hindi OR English //call drop after warning

Nisheet -11251 Cx is using the abusive language so after giving warning call disconnected.
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Fraud call:
Nisheet -11251 Callme experiment //cx informed about the fraud call and SMS regarding fake lucky draw contest // information shared to cx and ask not to share any confidential details // cx agree
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UD Cases :
Nisheet -11251 Callme experiment / UD_CR/ / FNDR filled / agree
Nisheet -11251 Callme experiment / UD_CNA/ / FNDR filled / agree
Nisheet -11251 Callme experiment / UD_CD/ / FNDR filled / agree
Nisheet -11251 Callme experiment / UD_AI/ / FNDR filled / agree
Nisheet -11251 Callme experiment / UD_ODA/ / FNDR not filled / tat shared of 24 to 48 hr //cx agree
Nisheet -11251 Callme experiment / UD_SD/ / FNDR not filled / tat shared of 24 to 48 hr //cx agree
Nisheet -11251 Callme experiment // UD_MISC //FNDR not filled / tat shared of 24 to 48 hr //cx agree
Nisheet -11251 Callme experiment / /UD_CNR/ / FNDR filled / agree
Nisheet -11251 Callme experiment / /UD_CSP/ / /FNDR filled // agree
Nisheet -11251 Callme experiment // Same day OFD//Tat shared that will delivered before 6 pm //courier detail shared //cx agree
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Pickup Cases:
Nisheet -11251 Callme experiment //PUC not done/ apology done// RL panel filled// Macro send // TAT share of 24 to 48 hr // cx agree
Nisheet -11251 Callme experiment //cx asking about order pickup as it was out for pickup // ask cx to wait// cx agree




Nisheet -11251 Callme experiment //PUC already done // RL panel filled // TAT share of 24 to 48 hr // cx agree

Nisheet -11251 Callme experiment //PUC done // so ask to cx to wait // PUC to RPR and QC TAT shared // ask to wait // cx agree
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Refund Cases-
Nisheet -11251 Callme experiment //cx told payment deducted but order not confirmed // Refund Tat shared to cx // cx agree

Nisheet -11251 Callme experiment //cx ask for refund status // refund initiated // TAT shared of // cx agree

Nisheet -11251 Callme experiment //cx ask for refund status // refund not initiated //complaint forwarded // TAT shared // cx agree




Nisheet -11251 Callme experiment //cx ask for refund status // told to cx to share bank statement as per mail send // cx agree

Nisheet -11251 Callme experiment //cx told that he has shared the bank details // informed to cx to wait //TAT shared //cx agree


Nisheet -11251 Callme experiment //cx ask for refund status //NEFT details not present // macro send and informed to cx to provide bank details//cx agree

Nisheet -11251Callme experiment //cx ask for refund status // refund initiated but not yet reflected // complaint raised // TAT shared of 24 to 48 hr // cx agree


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Return request case:
Nisheet -11251 Callme experiment //cx wants to return the order due to /complaint taken /apology done / TAT shared of 24 to 48 hr //cx agree

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Product info.
Nisheet -11251 Callme experiment //cx asked about details of product and price // information
shared with cx //cx agree

Nisheet -11251 Callme experiment //cx want to know about the return policy // information shared to cx about terms and condition regarding 7 days return policy // cx agree.

Nisheet -11251 Callme experiment //cx ask about the originality of the product // told to cx that assured products will be deliver to cx from assured sellers // cx agree




Nisheet -11251 Callme experiment //cx want to know about the warranty of the product // information shared to cx as per PDP // cx agree
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Offer details:
Nisheet -11251 Callme experiment //cx asked about offer details //information share with cx

Nisheet -11251 Callme experiment //cx asking about voucher// information shared with cx

Nisheet -11251 Callme experiment //cx ask about the how to use promocode // information regarding terms and condition of voucher shared to cx // cx agree

Nisheet -11251 Callme experiment //cx told he did not get benefit of promocode // information regarding terms and condition of voucher shared to cx // cx agree

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Order status:
Nisheet -11251 Callme experiment //cx asked about the order status // dispatched date & DDR shared // cx agree
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Specific delivery:
Nisheet -11251 Callme experiment //cx want delivery before promise date // assured to cx for fast delivery // DDR shared //cx agree
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Order Stuck case:
Nisheet -11251 Callme experiment // cx asked about the order status // order stuck at one location /complaint taken//TAT shared of 24 to 48 hr // apology done /cx agree

Nisheet -11251 Callme experiment // cx asked about the order status //order showing beyond promise/dispatch date //apology done //tat shared of 24 to 48 hr //cx agree

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Order deliver to wrong place (PDWP):
Nisheet -11251 Callme experiment //cx didn't recvd but status show delivered // as payment mode is COD // apology done // suggest cx to place the fresh order.

Nisheet -11251 Callme experiment //PDWP case /complaint taken/TAT shared of 6 days /apology done/cx agree
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Nisheet -11251 Callme experiment//Empty parcel case // complaint taken // TAT shared of 7 days // cx agree
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Nisheet -11251 Callme experiment//item shipped together case// complaint taken//TAT share
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Cancellation Cases:
Nisheet -11251 Callme experiment //cx want to cancel the order due to // cancellation request taken // cx agree

Nisheet -11251 cx call to cancel the order // status marked shipped // cancellation request taken because of // ask to refuse at doorstep if delivery attempt // cx agree

Nisheet -11251 Callme experiment //cx want to know the reason of order cancellation // info shared to cx // request to cx to place a new order // cx agree

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Address change:
Nisheet -11251 Callme experiment//cx wants to change the delivery address //so do as per cx VOC //cx agree

Nisheet -11251 Callme experiment//cx wants to change the delivery address //so deny to cx as it is not in editable state // cx agree