Notes
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Product bad rating calling RNR......cx not given any rating//educate cx about rating 1-5//info shared //cx agree//agent name=Aarti
NOT CONNECTED))*************
Product bad rating calling RNR......call not connected//
agent name=Aarti
LANGUAGE ISSUE))************
Product bad rating calling RNR........cx having issue in language//
agent name=Aarti
RATED GOOD))****************
Product bad rating calIing RNR.......... cx already rated good//info shared//cx agree//agent name=Aarti
RATED LOW BY MISTAKE))*****************
Product bad rating calling RNR...............cx said that rated low by mistake//educate cx about rating 1-5 //info shared//cx agree//agent name=Aarti
RETURN NOT AVAILBALE))**********
cx having issue in product//product don't have the return/replacement policy//policy denial//voucher info shared//resolution given//info shared//cx agree//
agent name=Aarti
CALL BACK))***********
Product bad rating calling........... cx wants call back//agent name=Aarti
CX DON'T WANT TO RETURN))***************
cx having issue in product//cx getting bad quality of the product //cx don't want to return of the product//also want to know about fraud calls//voucher info shared//resolution given//info shared//cx agree//
agent name=Aarti
REFUND))***************
cx having issue in product//cx getting different size of that product//cx want refund of the product//tat shared//voucher info shared//resolution given//info shared//cx agree//
agent name=Aarti
CALL BACK))***********
Product bad rating calling........... cx wants call back//agent name=Aarti
OPENING))
Good Morning , My name is Aarti and I am calling from Snapdeal , You recently completed our online feedback survey where you have rated us low . Please help us to know the exact reason in order to give you a delightful experience in future ,as your detailed feedback is really very important for us to serve you better .
ENDING))
I am glad that you have given your precious time to help us getting the detailed feedback
COUPEN))
I also want to inform you that we are crediting Voucher in you SD account that you can use in your next purchase, We would request you to do us a favor by accepting this good will gesture, and we will assure you a delightful experience in future,
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