Notes

NON CONNECTED/CALL DROP RELATED..........
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Callme experiment // 11089 sahil// cx didn't required callback.

cmb//11089 sahil// no response from cx// call disconnected by cx//

cmb//11089 sahil// no response from cx// call disconnected after warnings

not yet

cmb//11089 sahil// lang barrier

Callme experiment // 11089 sahil// Call didn't connect to cx//cmb msg sent


ORDER STATUS...
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Callme experiment // 11089 sahil// cx wants to know about delivery//Same day OFD //ask to cx pls wait till end of the day// courier team no.shared with cx// cx agree

Callme experiment // 11089 sahil// cx asked about the order status // dispatched date & DDR shared // cx agree

cmb//11089 sahil// cx wants to know about order status// detail shared rto marked// ask to cx pls place new order // apology done// cx agree

Callme experiment 11089 sahil//cx asked about the order status // order late beyond promised date // tat shared 24-48 hrs //apology done// ask cx to wait // cx agree //

cmb//11089 sahil// cx wants to know about order// as to cx pls wait 24rs for ivr verification call// cx agree

Callme experiment / 11089 sahil// cx wants to know about order status// UD_ODA/ / courier team no. shared with cx and ask to cx for self pickup//agree

Callme experiment //11089 sahil// cx wants to know about order status// UD_CR/ / FNDR filled//TAT shared 24-48hrs// courier boy no. shared with cx// cx agree


REFUND RELATED.
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cmb//11089 sahil// cx wants to know about order status// detail shared rto marked// ask to cx pls place new order // apology done//
cx wants to know about refund ask to cx pls wait 24 to 48hrs for initiate and refund will be reflect with in 7-10bd// cx agree

cmb//11089 sahil// cx wants to know about request status// ask to cx pls share bank details// macro sent//
and also detail shared after bank detail shared refund initiate in 24hrs and reflect in 2hrs//cx agree

cmb//11089 sahil//cx call to cancel the order due to promise date too late// cancellation request taken// status show shipped//ask to cx pls refuse if delivery attempt
and also tat shared after refuse by cx and cancellation mark in 6bd and refund initiate in 24-48hrs// cx agree

cmb//11089 sahil// cx wants to know about order status// detail shared rto marked// ask to cx pls place new order // apology done//
cx wants to know about refund ask to cx pls wait 24-48hrs for update and amount will be reflect with in 5bd after initiate// cx agree

Callme experiment //11089 sahil//cx ask for refund status // told to cx to share bank statement as per mail check // cx wants to know about refund ask to cx after shared bank detail refund initiated in 24 hrs reflect in 2 hrs// cx agree

cmb//11089 sahil// cx wants to know about order and refund// detail shared that product returned and refund will be reflect with in 5 bd// cx agree

and detail shared after puc done product reach to warehouse 7-8 days and after qc successfully with in 24hrs refund/replacement will be process

cmb//11089 sahil// cx wants to know about refund// detail shared refund already initiated pls coordinate with bank// cx agree

call me back exp// 11089 sahil//cx wants to know about refund// ask to cx pls share bank details // macro sent// cx agree

cmb//11089 sahil// Callme experiment //11089 sahil//cx want to cancel the order due to order placed by mistake // cancellation request taken // tat shared 24-48hrs for update// and cx wants to know about refund ask to cx pls wait 24-48hrs for update// detail shared that order is cancellation in progress and ask to cx after successfully cancelled refund will be reflect with in 7-10bd//cx agree

cmb//11089 sahil//cx wants to know about refund detail shared that order is cancellation in progress and ask to cx after successfully cancelled refund will be reflect with in 5bd// ask to cx pls wait 24-48hrs for update//cx agree

cmb//11089 sahil// cx wants to know about refund// detail shared refund already initiated will be reflect with in bd // cx agree

and also detail shared about refund// detail shared after puc done and after DSQC successfully refund will be process//cx agree

and also detail shared about replacement// detail shared after puc done and after DSQC successfully replacement will be process//cx agree

cmb//11089 sahil// cx wants to know about refund// detail shared cancellation in progress and after successfully cancelled refund will be reflect with in 7-10bd// ask to cx pls wait 24-48hrs for update//cx agree


RETURN/REPLACEMENT RELATED......

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cmb//11089 sahil// cx want to return against trust pay policy// deny to cx// cx agree

cmb//11089 sahil// cx wants to know about request status// ask to cx pls wait 2-3 days//
and also detail shared about refund// detail shared after puc done and after DSQC successfully refund will be process//cx agree

cmb//11089 sahil// cx is saying that pickup done// rl panel filled// puc done// tat shared 24-48hrs// cx agree

cmb//11089 sahil// cx wants to know about request status// and cx want replacement deny to cx due to product was out of stock// detail shared today is out for pickup // ask to cx wait for today// and cx wants to know about refund process detail shared if qc successfully on door step then refund process initiated and other wise after puc done product reach to warehouse 7-8days and after 24hrs QC successfully refund will be process

cmb//11089 sahil// cx wants to know about request status// detail shared today is out for pickup // ask to cx wait for today// cx agree

call me back exp//11089 sahil// cx want pickup asap// rl panel filled// tat shared 2-3days// macro sent// // and also detail shared that after DSQC successfully replacement will be process// cx agree

CMB 11089 sahil /Callme experiment///Empty parcel case // complaint already taken /informed kindly fill the undertaking form /post undertaking form received 7 days TAT shared /and also told you need to send snapshot / cx agree

cmb//11089 sahil// cx want to cancel return request and does not want pickup// ask to cx pls refuse if pickup attempt// ic changed// rl panel filled//

and cx wants to know about refund detail shared puc 2-3 days to rpr 7-8 days and after QC 24HRS successfully refund will be initiated

cx wants to know about replacement detail shared puc to rpr 7-8 days and after QC 24HRS successfully replacement will be process


CANCELALTION RELATED.
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cmb//11089 sahil// cx want to cancel due to cx is not available// UD CNA// fndr filled// ask to cx pls refuse if delivery attempt// cx agree

cmb//11089 sahil// cx want to cancel but detail shared that product already cancelled// cx agree

Callme experiment // 11089 sahil//Same day OFD // cx wants to cancel product ask to cx pls refuse if delivery attempt//cx agree

Callme experiment //11089 sahil//cx want to cancel the order due to // cancellation request taken // order cancelled//cx agree

cmb//11089 sahil// cx want to cancel return request and does not want pickup// ask to cx pls refuse if pickup attempt// ic changed// rl panel filled//

Callme experiment //11089 sahil//cx want to cancel the order due to // cancellation request taken //
tat shared 24-48hrs for update // cancellation in progress //detail shared about refund after successfully cancelled refund will be reflect with in 5 bd// cx agree



PROMO CODDE RELATED.....
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Callme experiment //cx told he did not get benefit of promocode // information regarding terms and condition of voucher shared to cx // cx agree

cx ask about the how to use promocode // information regarding terms and condition of voucher shared to cx // cx agree

cx wants to know about free shipping charges // detail shared that free shipping available on prepaid mode on m.snapdeal.com


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