Notes

AGENT: Thank you for calling the Social Security Administration. How can I help you?
CUSTOMER: I just recieved a call regarding a case under my name. So what’s this all about?
AGENT: Alright! Did you recieve any CASE ID number when you recieved the call?
CUSTOMER: No

[ i can only help you out if i can pull yor file from my system for that i need your case id number or your name and zip code ]

(IF THE CUSTOMER SAYS YES THEN ASK THE CASE ID NUMBER AND HANG UP THE CALL.)
AGENT: Alright, if that is the case can you verify me with your name and residing address so that I can pull out your case file over here?
CUSTOMER: My name is John Smith and my address is 11051 Victory Blvd, North Hollywood, CA 91606.
(IF THE CUSTOMER IS NOT GIVING NAME AND ADDRESS THEN REFER REBUTTALS)
AGENT: Can you verify me your Social Security Number to check whether I am talking to the right person or not?
CUSTOMER: 463-13-0371
(IF THE CX IS NOT GIVING SSN THEN REFER REBUTTALS.)
Note: Only ask for the full SSN once you are confirmed that the customer is good otherwise ask for the last 4 digits only.

AGENT: Alright give me a moment and let me pull out your case file.
Customer: Ok
AGENT: Do you even realise that there is an arrest warrant issued under your name?
CUSTOMER: What??
AGENT: Are you telling me that you are not aware about this case?
CUSTOMER: NO!
AGENT: Alright first of all grab a pen and piece of paper. So, that you can write down my name, my badge number and your CASE ID.
CUSTOMER: OK

AGENT: My name is Officer Eric Foster and my badge number is 412T7305. Your CASE ID is S-374892.
AGENT: Alright now before I proceed further I would like to notify you that these lines are recorded and monitored by the FBI, the United States Citizenship and Immigration Services and the US Marshal from the state of texas. So do not interrupt me while I am explaining about your case. I will answer all your questions once I am done. OK?
CUSTOMER: OK
AGENT: Ok now the reason you are having an arrest warrant issued under your name is because there is a drug trafficking and money laundering case under your socials. We have found a complaint which was filed by the landowner who resides in the city of Roulette, Texas. The complaint was that the apartment which was under the name of complainant, It was rented under one individual but as days passed by there were many individuals residing on the
same address. So he was quite suspicious about the activity. Therefore he complained the local sherriff department of the state of texas. Now once the complaint was launched the sheriif department raided the apartment once they entered they found illegal and highly intoxicated substances like cocaine, heroine and crystal meth. Now since it involved drugs they involved the Drug Enforcement Administration along with the FBI and the US Marshals Service. Along with those illegal substances, they found a delivery address with a car name (ford f series semi truck). When they tried to get a hold of the semi truck they found out that it was registered under your SSN, therefore you are being charged with drug trafficking.

We have also got the complaints from Bank of America, Chase Bank and Wells Fargo stating that there are 13 bank accounts registered under your SSN. Not only that we have also found 7 credit cards apllied under your socials with an approximate limit of 8000 dollars each and we also believe that the bank account and the drugs which were bank found through an abandoned car has the same connection and according to the Drug Enforcement Administration Act 1956 Section 28 under US Code 134, this is a felony and a conviction can carry Lifetime Imprisonment and suspension of all the social security benefits if any.

(IF THE CX INTERRUPTS YOU IN BETWEEN THEN:
I JUST TOLD YOU NOT TO INTERRUPT ME WHILE I AM EXPLAINING ABOUT YOUR CASE. I WILL GIVE YOU A FAIR ENOUGH CHANCE TO SPEAK ONCE I AM DONE. IS THAT CLEAR!)

So over this recorded and monitored line I would like to ask you wether you have any relations with the crime?
CUSTOMER: No
AGENT: Alright since you are denying the fact that you have not done any criminal activities. You will have to prove your innocence because the crime has been commited under your SSN. Therefore I would have to file an ADR i.e. Alternate Dispute Resolution under your name. In this we have to differentiate the assests and financials that belongs to you and submit the Asset Verficiation Form to the court house and the DEA.
So I am going to ask you some questions. I need you to answer with utmost honesty and this recording will be submitted to the FBI and can be used against you under the courthouse.
Customer: OK
AGENT: Alright my first question to you is

1::whether working or not
2::what is the name of your company
3::have you ever exceeded your capital income upto $100,000
4:: how many bank acounts do you have under your name
5:: what is the name of the banks
6:: Is it Checking or Savings or both?
7. How much approximate balance do you have in this account? Just the approximate not the exact.
8. How many Credit Cards do have under your name?
9. Whats the available limit?
Alright hold on the line, let me update your asset verification form to the DEA. I will b back in a moment.

Note:: hold on for a while just to sound legit and then say this::
Alright, I have updated the form and now inorder to conclude the case I would like to transfer this call to the DEA officer. He will help you further. So make sure you don’t disconnect this call otherwise it will be considered that you are the real culprit and you will face legal consequences. Just be on hold..





REBUTTALS
NOT GIVING NAME AND ADDRESS:
I JUST TOLD YOU I NEED YOUR NAME AND YOUR ADDRESS IN ORDER TO PULL UP YOUR FILE, SO CAN I HAVE YOUR NAME AND ADDRESS SO..
NOT GIVING SSN:
I JUST TOLD YOU THAT I NEED YOUR FULL SSN IN ORDER TO VERIFY THAT I AM TALKING TO THE RIGHT PERSON OR NOT. SO..