Notes

As per our telephonic conversation on this number 9876888648

Ecom Express -+91-8376888888
We tried calling you on this number 9148534342 regarding your query but couldn't reach you.

Call connected// cx wants this product ASAP// info shared // cx agree

Call not connected// cx wants this product ASAP//macro shared as per cx voc///

Call connected/// cx wants to know about order status// info shared // cx agree//

Call not connected//cx wants to know about order status/// macro shared as per cx voc///

Call connected/// cx wants cancel this order//info shared // cx agree//

Call not connected/// cx wants cancel this order//macro shared // as per cx voc//

We would like to inform you that, you will get a pair of boxer short. 
​​​​​​​their is no information mention from seller end

20
Call connected // cx not received the product //Complete item missing (not just parts)///cx received empty parcel// so cx wants refund the amount on this product/// info shared with cx ask to cx wait / cx agree


I understand that you are not satisfied with your recent purchase and regret you needing it to return your order. our product is out for pickup today. We request you to please wait till end of the day. Our courier boy will update you regarding pickup.

This option will be available when the the product delivered to you and you will also get the invoice with the product.


Bilaspur-HR GANDHIDHAM KALIABOR HUB SILCHAR HUB MUZAFFARPUR Imran . Greater Thane


Please accept our sincere apology for the inconvenience. We would like to inform you that As per t&c of promocode you can get discount minimum of 10% and maximum of Rs.200.00 while using this promocode-JEETO200.

As per telephonic conversation, With reference to your query regarding promo-code, We would like to inform you that as per our records while placing order promo-code is not applied from your end. We can not adjust promo-code. While placing an order, customers have to enter promo-code on the apply promo-code box.

With reference to your query regarding Rs.200 promo code, we would like to inform you that it is upto Rs.200 discount not flat Rs.200 discount.

As per order details product selling price is Rs.592 and Rs.99 shipping charges are applied on your order. So total billing for your order is Rs.657.
Delhivery // 01246719500
Xpressbees-




As per our telephonic conversation on 8198089342
67193641,9877473153
We tried to contact you on 9396807080 regarding your query but could not reach you

DUE TO NON CALLING HOURS /// UNABLE TO CALL TO CX /// SO TEAM WILL CALL TO CX IN CALLING HOURS

Team Snapdeal
ALREADY MAIL SHARED
Dear Customer,
asap pickup
MERGED
​​​​​​​Thank You,
Vishal

cx only replied on our mail /// THANKYOU /// hence ticket closed

For any further assistance please do contact us, we are happy to help you.


1. ESCALATED-
-------------------------
This is regarding the return status of your item. We are working on your concern for your order. Please allow us a maximum of 48 hours more to get back to you on this. We will update you with the resolution at the earliest and will keep you updated via email or SMS.

This is regarding the refund status of your item. We are working on your concern for your order. Please allow us a maximum of 48 hours more to get back to you on this. We will update you with the resolution at the earliest and will keep you updated via email or SMS.

This is regarding the return order status of your item. We are working on your concern for your order and it's under investigation. Please allow us a maximum of 48 hours more to get back to you on this. We will update you with the resolution at the earliest and will keep you updated via email or SMS.


2. OFD-
-----------
This is regarding the delivery status of your item. We are working on your concern for your order. Your product is Out For Delivery today. We request you to please wait till end of the day. Our courier boy will update you regarding delivery soon. Below are the courier details -

3. OUT FOR PICKUP-
-----------------------------------
This is regarding the pickup status of your item. We are working on your concern for your order. Your product is Out For pickup today. We request you to please wait till end of the day. Our courier boy will update you regarding pickup soon.

4. CANCELLATION-
----------------------------
As per your preference of order cancellation, we have taken your cancellation request. Your order is successfully cancelled.

For any further assistance please do contact us, we are happy to help you.

cx wants to cancel the order //// req. taken
MERGED

As per your preference of order cancellation, we have taken your cancellation request. Your order is successfully cancelled.The refund for your item has already been initiated. It will be credited to your card/account within 5 business days.
66986628


5. WHY CANCEL-
-------------------------------
We would like to inform to you that your order could not be fulfilled due to some technical issues and now your order cancellation is in progress.

Your order couldn't be fulfilled due to technical issue.

Your order couldn't be fulfilled due to technical issue.We will initiate a refund of Rs.960.00 within 24-48 hours. It will be credited in the same bank account or card from which you had paid for this order within 7-10 business days.

6. CANCELLATION DENIAL-

We could not cancel the item as it is already shipped and on it's way to reach you. However, you can refuse to accept the order at the time of delivery.

7. DELETE DENIAL-
---------------------------------
We are unable to delete your Snapdeal Account. We value our customer's security and privacy. Keeping this in mind, we do not allow any updation/deletion in the associated account.

As per your request of deactivation of your Snapdeal account, we request you to kindly share you register mobile number and register Email address with us.

This is regarding the deletion status of your Snapdeal account. We are working on your concern for your order. Please allow us a maximum of 48 hours more to get back to you on this. We will update you with the resolution at the earliest and will keep you updated via email or SMS.


8. MOBILE NUMBER CHANGE DENIAL-
----------------------------------------------------------
We are unable to change the mobile number associated with your Snapdeal Account. We value our customer's security and privacy. Keeping this in mind, we do not allow any updation/deletion in the mobile number associated with an account. We request you, if you have new number then you can make new account.

9. REFUND IN PROGRESS-
---------------------------------------
We would like to inform to you that your order cancellation is in progress.

After successfully cancellation, we might take up to 24-48 hours to initiate your refund. The amount will be credited to your card/account within 5 business days after initiation. We will also send you email and SMS once the refund is initiated.


10. DISPATCH CHARGES-
-------------------------------------
Thank you for contacting Snapdeal regarding your concern. We would like to tell you that the delivery charges which are being add on to your order is for choosing cash on delivery option. We recommend you to choose online payment via m.snapdeal.com to avoid delivery charges on your order. We hope this might help in resolving your query.

For any further assistance please feel free to contact us. We will be glad to help you.


11. LOGIN RELATED ISSUES-
------------------------------------------
As per information shared by you it seems like someone is accessing your account so we request you to please change your login credentials. Moreover, we also request you to contact cyber-cell authorities for further help.

As per information shared by you it seems like someone is accessing your account so we request you to please change your login credentials and if anyone try to deliver any products to you than you can refuse to take. Moreover, we also request you to contact cyber-cell authorities for further help.

We would like to inform you to kindly update your application of Snapdeal and re-login again. If again you face any problem then please share the snapshot of Error with us.

12. SELLER PENEL-

As per your query we request you to kindly raise your concern to our seller panel for better resolution on Snapdeal website.

13. PDWP-
------------------
We are also tracking the proof of delivery (POD) of your item and do allow us 6 working days to update you on this. Don't worry your money is safe with us under our Trust Pay policy.

14. RETURN QUERY-
-----------------------------------
Thank you for contacting Snapdeal. I would appreciate if you can elaborate your inquiry and provide more specific information that why you want to return that product and what concern you are facing with this product, so that I can assist you further.

15. QUERY ABOUT CHANGE NAME-
-----------------------------------------------------
As per your query, we would like to inform to you that firstly please click on profile section, after that there is an option of edit, after clicking on edit option you can easily change your name and address on the application of Snapdeal

16. ORDER NOT AVAILABLE ON PINCODE-
-------------------------------------------------------------
This is a response mail to your concern. We would like to inform you that kindly check the product availability. We try to cover as much pin-code all over India to provide maximum services to our customers. Please accept our apologies if this product is not available at your pincode. We will take it as a feedback and improve our services to provide you better experience in future.

17. ADDRESS CHANGE-
------------------------------------
As per your query, we request you to please share your address with us so that we will update.



This mail is regarding the issues you are facing during Account login . We would like to inform you that once the number is used fir registration it can not be used again as it automatically detected by Snapdeal database if any user try to login in different account using same mobile number . So we request you to please login from previous number or if you wish you can create new account using new number .


As per your query, we request you to share you mobile number and Email associated with an account.


cx only replied on our mail //// THANK YOU/// hence ticket closed.

As per your preference of return request cancellation, we have taken your cancellation request. Your return request is successfully closed.

We will initiate a refund of Rs.639.00 as soon as possible. It will be credited in the same bank account or card from which you had paid for this order.

I am sorry to note that you have still not received your refund In order to investigate the matter further, I request you to kindly share a copy of your bank account statement for the period between the 19/06/2020 to the current date.


we would like to inform you that, this facility is available for the prepaid customer through m.snapdeal.com by web on particular products and depend on area pin code. If you place any order on COD mode so it will not applicable.

We would like to inform to you that Snapdeal provides its services in India only. If you want to place any order, you need a domestic number to register on Snapdeal.


Below are the courier details -
Courier Name: Delhivery
AWB Number: 7269308115160
Courier Contact Number:
Courier Website: https://www.delhivery.com/track/package/7269308115160


I would like to inform you that we’ve delivered this item on your registered mail ID, Request you to please check your mailbox (including Spam & Junk folder).
“If you have any other questions or concerns, feel free to reach out to Snapdeal via my account or [email protected] so that issue can be resolved”

Dear Customer,

Thank you for contacting Snapdeal.

I am sorry to note that you have still not received your refund which was processed on 6/6/2020 from our end. In order to investigate the matter further, I request you to kindly share a copy of your bank account/card statement for the period between the date of purchase of your order and the current date.

I will look into the status of your refund as soon as I receive your account statement and assure you of a quick resolution.

I look forward to hearing from you soon.

Thank You,
Vishal
35422890065


As per your concern, we would like to inform to you that you have already paid money. So, you do not need to pay any amount again at the time of delivery.

FREE GIFT-

We understand your concern regarding the free gift offer which was shown to you on Snapdeal. We always bring our best offers for our valuable customers. Feel free to choose the option of free gift on the order checkout page. After choosing the option and successful order completion you will receive a link via sms related to this free gift offer within 3 days in which you will receive the redemption code and URL of the offer link. Click on that link at it will lead you to get your offer from Zoomin.com which is offering users a free photo book worth Rs. 299.00 or equivalent discount via the coupon code sent to you. Upload your favourite photos to be printed in the photo book and use code at checkout. You have to pay just 89/- to grab this offer and you will receive it with your order. This offer is limited to used once by per customer.

REFUND BUT ORDER IS COD

As per your query, we would like to inform to you that you have selected Cash On Delivery for this order and as we are checking, there is no refund for this order. We request you to please check once by your side.



Price Information
----------------------------
As we would like to inform you, we have shared the price information with you. So we kindly requested you please read it carefully, that mention it below :

Selling Price : 638Rs.
Dispatch charges :99Rs.
Total price : 737Rs.


As per your concern we would like to inform you, if you want another types of products, then we kindly suggested you please visit our Snapdeal application/website.

For any further assistance please do contact us , we are happy to help you.

BLUDART --- 18602331234
ECOM --- +918376888888
FEDEX --- 18004194343
DELHIVERY --- 01246719500
XPRESSBEES --- 02049116100

We tried to contact you on 9262636101 regarding your query but could not reach you

As per our telephonic conversation on 7979758807

​​​​​​​Thank You,
Vishal

Delete card
-----------------------------
As per you concern we would like to inform you, firstly you have to open you Snapdeal website and then go to my account and choose the payment section option. After that you will see the card details in that section and click the card name and then you will get option to delete the card details, then you have to delete the details.

IF CX WANTS TO GIVE REIVEW-
--------------------------------------------------
We like to inform you that if you want to share you valuable feedback on the order then we request you to please visit on the application/website of Snapdeal and share your feedback.

REORDER AGAIN-
--------------------------------
As per your query, we would like to inform to you that this product is still available on the application/website of Snapdeal. We request you to please visit on the application/website of Snapdeal and place an order.

As per your query, we would like to inform to you that this product is Out Of Stock at this time. If you want same product like this product then we request you to please visit on the application/website of Snapdeal and place an order.

IF CX WANTS TO PLACE AN ORDER-
-----------------------------------------------------------
As per your concern we would like to inform you we would like to inform to you that there are number of products on the application/website of Snapdeal. We request you to please visit and place an order as per your need.



This mail is regarding your concern on pickup and delivery at your address. We checked and we would like to share that pickup and delivery services are available at your given area.
For any further.....

INVOICE BEFORE ORDER DELIVERY
As per your concern we would like to inform you that the invoice copy of your order delivers to you along with your order. We can only share the invoice once the product is delivered to you.
For any further assisstance please free to contact we will be gald to help you.


As per your query, we would like to inform to you that your order is successfully confirmed and on this moment, we cannot make any changes regarding this order. If you want to change the size then we request you to please place new order again.

IF CX WANTS TO CREATE NEW ACCOUNT-
---------------------------------------------------------------------
As per your concern of how to create a Snapdeal account, we would like to inform you that kindly visit on the application/website of Snapdeal. There is an option of profile section in which you can see an option in which you will have to add your mobile number and after adding, you will get an OTP which you will have to write on the OTP option. After finish all these step, your account will be created. Moreover, you can also create your account with the help of your Facebook or Google account.

COVID 19
----------------------
As per your concern we would like to inform you that as a part of our precautionary measures and to provide a secure delivery experience, we've mandated all delivery boys wear a mask and also to use sanitizer during the deliveries as needed.

OUT OF STOCK
--------------------------
As per your concern we would like to inform you that right now order is out of stock. Please do not worry we have update your register email id when it will be in-stock you will get notification on your register email.