Notes
Notes - notes.io |
If I am understanding you correctly [paraphrase their complaint]
• I understand how [customer’s feelings – i.e frustrating, upsetting, disruptive] this problem has been for you
• I understand how [issue] must have impacted your [workflows etc.]
• I’m sorry that you’ve had to deal with [issue]
• I am sorry that we failed to [cause of issue] and you’ve had to deal with the outcome
• I’m sorry this failure on our part has impacted you and your [workflows etc.]
The issue happened because we [what caused the issue]. To prevent it from happening again [what you will do]
• We care deeply about your experience and we failed to meet our regular quality standards. We should have been more careful, and I’m very sorry for the issues it has caused you.
• Again, I’m deeply sorry this has happened to you. It’s not the experience we wish to create for any of our customers. Thank you for bringing it to our attention and allowing us to address it.
• Thank you for bearing with us through this incident. If there’s anything else I can help you with, please let me know.
Anti-apology statements
That’s how to apologise to a customer. But there are few pitfalls to be wary of. As a bonus, here are a few statements you should avoid.
• I’m sorry but…
‘But’ makes this statement an excuse, not an apology. When you say ‘I’m sorry but’ it tells the customer you aren’t interested in helping them or taking responsibility.
• I’m sorry you feel that way
This is a non-apology. You aren’t accepting responsibility, or even recognising there’s a problem or issue that you need to fix. Instead, you’re belittling the customer’s feelings.
• We apologise for the inconvenience
This is such a cliché canned apology that it holds no meaning at all. It’s not personal, it’s robotic and unfit for purpose. with o.
|
|
Notes.io is a web-based application for taking notes. You can take your notes and share with others people. If you like taking long notes, notes.io is designed for you. To date, over 8,000,000,000 notes created and continuing...
With notes.io;
- * You can take a note from anywhere and any device with internet connection.
- * You can share the notes in social platforms (YouTube, Facebook, Twitter, instagram etc.).
- * You can quickly share your contents without website, blog and e-mail.
- * You don't need to create any Account to share a note. As you wish you can use quick, easy and best shortened notes with sms, websites, e-mail, or messaging services (WhatsApp, iMessage, Telegram, Signal).
- * Notes.io has fabulous infrastructure design for a short link and allows you to share the note as an easy and understandable link.
Fast: Notes.io is built for speed and performance. You can take a notes quickly and browse your archive.
Easy: Notes.io doesn’t require installation. Just write and share note!
Short: Notes.io’s url just 8 character. You’ll get shorten link of your note when you want to share. (Ex: notes.io/q )
Free: Notes.io works for 12 years and has been free since the day it was started.
You immediately create your first note and start sharing with the ones you wish. If you want to contact us, you can use the following communication channels;
Email: [email protected]
Twitter: http://twitter.com/notesio
Instagram: http://instagram.com/notes.io
Facebook: http://facebook.com/notesio
Regards;
Notes.io Team
