Notes

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Callme experiment // cx did not connect the call // Rehnuma // 11203

Callme experiment // Incomplete Query // Rehnuma // 11203

Callme experiment // cx call drop // Rehnuma // 11203

Callme experiment // language barrier // Rehnuma // 11203




Callme experiment // cx did not required call back // Rehnuma // 11203

Callme experiment //As there is no response from cx side hence after giving warning call disconnected from this end.//Rehnuma Ansari



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Snapdeal account related :
cx called to update or delete the account details // info shared to cx // cx agree//Rehnuma Ansari // 11203
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Product info.
Callme experiment // cx asked about details of product // Query about product Price //DDR shared //info shared //Rehnuma //11203
Callme experiment //cx ask about the originality of the product // told to cx that assured products will be deliver to cx from assured sellers // cx agree//Rehnuma Ansari // 11203



Callme experiment //cx wants to return policy the order // ask to return or replacement 7 days window has ended // deny to take the info shared //Rehnuma//11203
Callme experiment //cx want to know about the warranty of the product // information shared to cx as per PDP // cx agree//Rehnuma Ansari // 11203

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Offer details:
Callme experiment //cx asking abt scratch card and spin weel offer // share information //cx agree // Rehnuma//11203
Callme experiment //cx asked about offer details and their T&C // share information //cx agree//11203



Callme experiment //cx ask about the how to use promocode // information regarding terms and condition of voucher shared to cx // cx agree//Rehnuma Ansari // 11203
Callme experiment //cx told he did not get benefit of promocode // information regarding terms and condition of voucher shared to cx // cx agree//Rehnuma Ansari // 11203

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Callme experiment // cx asking about payment deducted but order not confirmed // payment not captured // tat shared 72 hrs //Rehnuma//11203

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Order status:
Callme experiment // cst asking Delivery Details //Dispatch or Delivery Dates shared // assured for Delivery ASAP // cst agree .//Rehnuma//11203
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Specific delivery:
Callme experiment //cx want delivery before promise date // assured to cx for fast delivery ASAP // DDR shared //cx agree//Rehnuma//11203

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Cancellation Cases:
Callme experiment //cx wants cancellation reason // info shared //cx agree ask to new order placed for snapdeal application cx agree //Rehnuma//11203
Callme experiment //cx wants to cancel the order // complaint taken //cx agree //Rehnuma//11203



Callme experiment //cx wants cancellation // request raised cancellation // MFG generated so not able to cancel it status shipped // ask to refuse this product at the doorstep // info shared//Rehnuma//11203

Callme experiment //cx wants cancellation reason Returned to seller // info shared //cx agree ask to new order placed for snapdeal application cx agree //Rehnuma//11203

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Return request case:
Callme experiment // cx wants return this product //complaint taken //info shared ask to wait for pickup 24 to 48 hours //tat shared//Rehnuma//11203
Callme experiment // cx wants replacement this product //complaint taken //info shared ask to wait for pickup 24 to 48 hours //tat shared//Rehnuma//11203



Callme experiment // cx wants return one more item missing shipping together this product //complaint taken //info shared ask to wait for 24 to 48 hours //tat shared//Rehnuma//11203
Callme experiment // cx wants return Empty parcel receive //complaint taken //info shared ask to wait for 7 days //tat shared//Rehnuma//11203
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Order deliver to wrong place (PDWP):
Callme experiment //cx didn't recvd order but status shows delivered //(PDWP) case // cx pay for online //apology done // complaint taken // tat shared 6 days // cx agree//Rehnuma//11203

Callme experiment // cx didn't recvd order but status shows delivered//(PDWP) case // cx pay for cash on delivery //apology done // ask to new order placed for snapdeal // tat shared 6 days // cx agree//Rehnuma//11203
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Pickup Cases:
Callme experiment // PUC not done // RL pannal filled ask to wait for 2 to 3 days //info shared //cx agree //Rehnuma// 11203
Callme experiment // PUC done // RL pannal filled //info shared //cx agree //Rehnuma// 11203
Callme experiment //PUC done //RPR 7 to 8 days // QC check within 24 hours// refund tat 7 to 10 business days // Rehnuma //11203
Callme experiment //PUC done //RPR 7 to 8 days // QC check within 24 hours// replacement tat 4 to 7 days // Rehnuma //11203
Callme experiment //PUC done // Door step QC check //within 24 hours team is update provide you// Rehnuma //11203
Callme experiment //PUC not done /out for pickup////ask cx to wait till end of day//cx agree//Rehnuma //11203
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Refund Cases-
Callme experiment //Refund status refund not initiate ask to wait for 5 Business days Upi payment //Tat shared // cx agree // Rehnuma //11203
Callme experiment //Refund Initiate // cx said but payment not reflected on bank //Tat shared // cx agree // Rehnuma //11203
Callme experiment //Refund not Initiate cx said ask to wait for //Tat shared // cx agree // Rehnuma //11203
Callme experiment //Refund not Initiate cx said bank details shared //Tat shared // cx agree // Rehnuma //11203
Callme experiment //Refund not Initiate // NEFT not present macro send //Tat shared // cx agree // Rehnuma //11203
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UD Cases :
Callme experiment //cx wants to know delivery details//OFD//ask cx to wait till end of day//ask cx to wait courier partner number shared // cx agree // Rehnuma//11203
Callme experiment // UD Mark Address Issues // FNDR Filled /// cx agree // Rehnuma// 11203
Callme experiment // UD Mark ODA // Courier partner number shared // cx agree // Rehnuma// 11203
Callme experiment // UD Mark CX not available // FNDR Filled //// cx agree // Rehnuma// 11203
Callme experiment // UD Mark CX Refusal // FNDR Filled //// cx agree // Rehnuma// 11203
Callme experiment // UD Mark Cash not ready // FNDR Filled /// cx agree // Rehnuma// 11203
Callme experiment // UD Mark Cx Delay // FNDR Filled /// cx agree // Rehnuma// 11203
Callme experiment // UD Mark CX self pickup // FNDR Filled /// cx agree // Rehnuma// 11203

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Order Stuck case:
Callme experiment //cx wants to order status // stuck at one location // info shared apology done //cx agree /Tat shared 24 to 48 hours / Rehnuma //11203
Callme experiment //cx wants info on order status//order is late beyond promise date////ask cx to wait for 24 to 48 hrs//try best deliver asap//info shared///cx agreed// Rehnuma// 11203
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Address change:
Callme experiment //cx wants to address change /MFG not genrate //as per the voc address change // info shared //cx agree //Rehnuma //11203
Callme experiment //cx wants to address change // order status Shipped MFG genrate // deny address not change // info shared // Rehnuma//11203
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Fraud call:
Callme experiment //Fraud calls regarding the reward / lucky draw offers //Please do not respond to any such phone call/email/SMS claiming to offer rewards / lucky draw prizes on behalf of Snapdeal. //info shared //Rehnuma //11203
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