Notes
Notes - notes.io |
1. IN2008061123215194043 igsmt18.423503 : correct info
2. IN2008060639491959902 igsmt18.424347 : correct info
3. IN2007281139264373632 tpm.476457 : correct info
4. IN2008052341003519745 tpm.502921 : agent failed to share correct reason for rto as order canceled due to 'Delivery Delayed'
do not use this line: We are sorry for the delay in responding to your email as we have received an unexpected huge e-mail volume.
need to use:We are sorry that it’s taken us longer than expected to respond to your email due to high contact volumes we’re experiencing at the moment.
5. IN2008022236477555680 tpm.502925 : no info as per agent is in inbound calls and call disconnected by cx side so agent not able to share complete info over the call and survey triggered post tagging
6. IN2008052232583231199 tpm.530913 : correct info
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