Notes

MP CANCELLATION-

Ravi, I’m sorry to let you know that your order was cancelled by the seller as they can only fulfill orders for a limited quantity of this item.

This is done to make sure that all customers have an equal opportunity to buy the item on Flipkart.

Hope you understand.

I understand that. I’ll make sure it’s passed on to our team.

ALTERNATE NUMBER-

Please share your alternate contact number is case we are unable to reach you on your primary number.

REINSTATE-

Anshu, I've looked up your order 'OD119976939427269000' and found that it has been cancelled due to an unforeseen issue faced by the seller's courier service provider.

Since the order has been cancelled, the seller will not be able to ship the item and I'm sorry about that.

Not to worry, I see that the Mivi DuoPods M20 True Wireless Bluetooth Headset is still available with our seller, If you would like you can place a new order.

INSTALLATION PRIORITY/SPECIFIC:

I am sorry, Jeeves will not be able to prioritize the installation of your iFFALCON by TCL 138.6cm (55 inch) Ultra HD (4K) LED Smart Android TV with HandsFree Voice Search.

This is because the time slots for installation are allotted based on factors such as their technician’s availability, product type and customer’s location.

However, please be assured that the installation will be completed on or before October 18, 2020.

Tagging On SA: Create incident >>> Installation,demo and other services >>> Enquiry about services >>> Installation/uninstallation related info

CALL BACK:

If you'd like a callback from us, just follow these simple steps:

1. Please visit the Help Centre (App) or 24x7 Customer Care (Website) section.
2. Select 'Contact us'.
3. Choose the preferred channel.

Rest assured, you'll receive a call back from us to help you with your query.

COD TO POD (MULTIPLE ITEAM):

I certainly understand that you would like to convert the cash on delivery payment into prepaid.
The eligibility criteria to avail the COD to Prepaid payment conversion is the Order should have single item.

Sorry to inform you that your order has multiple items due to this payment conversion is not applicable.

PROBING FOR RETURN:

There'll be some questions while creating the return request on your behalf.

Hence, I expect your kind understanding in this regard.

Please confirm, whether the shipment package was tampered or not?

Please confirm if you want the pickup address to be the same as the delivery address.

Please share your alternate mobile number so that we can reach out to you if the primary number cannot be reached.

Could you please confirm your primary contact number?

Please keep the item along with the original product box, accessories & tags ready for pickup as the Wishmaster from Ecom Express will not be able to complete the pickup in case any item is missing.

REFUND CONFIRMATION SMS:

Refund Update: Thanks for reaching us. The seller has refunded Rs. 7469/- to your Debit Card on October 17, 2020. It will be credited by October 27, 2020 as per standard banking procedures.. In case of any delay, please check with your bank using refund reference number 350000786569. You can find your bank's customer care number behind your credit/debit card or on their website.