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CX query: cx asking Which is better realme 6 or realme7?
agent resolution: Agent tell cx, the MediaTek Helio G95 Processor is better in CPU performance and Gaming performance as compare to Realme 6.
Fetal count: 1
Nc reason:
Fetal reason: Fetal reason: CX asking which mobile is batter?
agent set the wrong expectation: Agent tell cx, the MediaTek Helio G95 Processor is better in CPU performance and Gaming performance as compare to Realme 6.
Nc reason: opening ,empathize ,Hold & dead air, closing script and Grammatically
Agent failed to acknowledge the customer within 30 seconds.
.Agent did not understand the query of cx. understanding line is missing. there should be a line, I understand your concern.
1:07:41 AM to 1:10:15 AM
fatal: agent set the wrong expectation: Agent tell cx, the MediaTek Helio G95 Processor is better in CPU performance and Gaming performance as compare to Realme 6.
Agent need to tell cx, you can purchase the product as per your requirement. You can use the compare option available on the product page and the similar category products which you would like to compare with.
Asking for further assistance immediately after providing the resolution. agent did not wait for 60 second.
Agent failed to edit the line: I would like to inform you that the both Realme 6 and Realme 7 you have selected are the best selling products on Flipkart platform.Â
Exact line should be: I would like to inform you that the both 'Realme 6' and 'Realme 7' you have selected are the best selling products on Flipkart platform.
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