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[18/10, 8:14 pm] Munish Sir Offc: If the customer confirms that he/she is the right person, continue with the call, else thank the person and close the call.:
Thanks!
[18/10, 8:14 pm] Munish Sir Offc: Give customers a brief context:
Congratulations on the purchase of your brand new {product_name}.
We are sure you are keen to have the installation done for your product and you’ll be happy to know that it will be done {on/by} {date}.
During the television installation process, the service engineer will also install updates provided by the brand that will help optimise the performance of your television. These updates are very similar to the updates done on mobile phones by brands. The service engineer will also provide a demo on how to operate the television and use exciting features.
[18/10, 8:14 pm] Munish Sir Offc: In case the customer does not want installation or wants to complete the OTA update themselves Sure {customer_name}, you can install updates provided by the brand by following any one of the steps:
Viewing the notifications on the home page and checking the updates available
Go to settings on the home page-- Device preferences-- About-- System update-- check the updates and upgrade the software
[18/10, 8:15 pm] Munish Sir Offc: Thanks for choosing us for the purchase of your brand new television and we hope you have a fantastic viewing experience.
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