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CISCO - 11180
Harkirat Singh
Callme experiment //Call didn't connect to cx
Callme experiment //Call drop 3 warning given to cx
Callme experiment //Call drop by cx end during call
Callme experiment // cx want to know about order delivery status // order is late beyond promised date // so ask cx to wait // tat shared 24-48 hours team update sms or email // info shared // cx
agree
Callme experiment // cx want to know about order delivery status // RTO market // and courier partner did not call to cx // so ask to place new order // info shared // cx
agree
Callme experiment // cx dont know hindi english so ask cx to vist [email protected] // info shared // cx agree
tat shared 24-48 hours team update sms or email // info shared // cx
agree
Callme experiment // cx call to cancel the order // status marked shipped // cancellation request taken// ask to refuse at doorstep if delivery attempt // tat shared 24-48 hours team update sms or email // info shared // cx
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