Notes

[email protected]
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Can I go ahead and add a coupon worth INR into your Zomato account or you wish to get the amount refunded into your source account?
As a token of apology, Can I go ahead and add a coupon worth INR 35 into your Zomato account?
As a token of apology, We have added coupon "OZ1KPF6WKBGI" worth INR 150 into your Zomato account. You can use it in your next order. It is valid for 30 days.
As a token of apology, I have added coupon worth INR 223.50 and will reflect within 24-48 hours into your Zomato account. You can use it your your next order. It is valid for 30 days.
The refund worth INR is already initiated from our end and will reflected in your source account within 4-5 working days.
I have initiated your refund worth INR into your source account and will reflected within 5-7 working days.
The refund is already initiated from our end. I would request you to please get in touch with your bank with refund reference number.
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Shall I proceed with coupon or refund?
Can I proceed with the cancellation?
Please allow me a few minutes to get this checked.
I need a few more minutes.
Please stay connected.
Awaiting for your response.
Are we connected?
You don't need to worry. I am here to help you.
Can you please confirm the item which is missing from your order.
Can you please elaborate your concern.
Can you please elaborate your concern a little more.
Can you please elaborate your concern a little more so that I can assist you
I would like to inform you that we are only available on chat ans email.
I would like to inform you we are not available on calls.
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I deeply regret the inconvenience caused to you.
I really apologize for the trouble caused to you.
I deeply regret the experience you had with us.
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Sure! Let me get in touch with the rider.
I am trying to get in touch with rider.
I am trying to get in touch with restaurant.
Sure! Let me get in touch with the restaurant.
I tried to get in touch with rider, Unfortunately he is not responding.
I just had a word with the rider, he is at the restaurant to pick your order.
I also asked him to get in touch with you.
Yes, I would request you to please wait. He will get in touch with you soon.
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As I can check, Your order has been cancelled due to item out of stock.
As I can check, Your order has been delivered.
I just had a word with the rider, he is at your location. I would request you to please collect your order.
I just had a word with the rider, he confirmed that your order will be deliver within 5-7 minutes.
I would request you to please wait. Your order will be deliver soon.
I would request you to please wait till promised time. Your order will be deliver soon.
I would request you to please wait for few more minutes. Your order will be deliver soon.
I just had a word with the rider, He trying to get in touch with you but you are not responding.
I just had a word with the rider, he is at the restaurant to pick your order and he also confirmed that your order will be deliver within 5-10 minutes.
We would like to inform you that our delivery partner has multiple orders to deliver and will be delivering your order soon.
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I just had word with the rider, he confirm that your order marked deliver by mistake and will deliver your order within 5-10 minutes.
I just had a word with the rider, he confirmed that your order has been delivered.
This is the rider number "+" I would request you to please get in touch with him.
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Can you please confirm that what you have received instead of
Can you please share the image of the order.
I would request you to please share the image of the order.
I would request you to please share the clear image. Without image we won't able to validate your concern.
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I would also request you to please write a review on restaurant's page.
We would surely try to serve you better in future.
We would surely try to improve our services.
We would surely try to improve our services and serve you better in future.
I have shared constructive feedback to the restaurant management so we can ensure this is not repeated again in future.
I have shared a stern feedback with the restaurant so that they can improve their services.
The feedback will be share with the restaurant so that they can improve their services.
We will share the necessary feedback with the restaurant to take care of this in future orders.
I have noted down your feedback and will surely look into this and try to improve our services.
I have share the necessary feedback with the restaurant so that the quantity will be updated on the dashboard to avoid the confusion in future orders.
I wish I could do it for you unfortunately it is not possible.
Unfortunately,This order of you has been cancelled by your side, And I am not authorized to take any action in this particular case.
Constructive feedback will be passed on to the restaurant management so we can ensure this is not repeated again in future
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I can understand, I would felt same just like you.
I can understand that the money you have invested in this order was hard earned money even I would have felt same just like you but try to understand that this is the best that we can assist you with. Shall I proceed with the coupon or you wish to get the amount refunded in your source account?
I can understand, It is not possible to refund the full amount. If it is possible, I could do it for you.
can understand the inconvenience which you are facing but we urge you to take this as an exception. We will try that you will not face this issue again.
If it is possible to refund you amount, I could do it for you. Unfortunately,This order has been cancelled by your side, And I am not authorized to take any action in this particular case.
I really apologize but we won't able to check the details of the particular restaurant.
Unfortunately,This order of you has been cancelled by your side, And I am not authorized to take any action in this particular case.
Apologies for the inconvenience that you have faced right now, Allow me a moment to get the concern checked and I will get back to you.
I really apologize for the inconvenience that you have faced, please be informed that the image shown in the restaurant page might be different from the actual cake,, However we will share the necessary feedback with the restaurant for this.
I really understand, that how frustrating is this for you, but trust me in this case We can not return this cake.
We will surely work on this to get the same issue raised with the team, so that such confusion won't be seen afterwards. Trust me I am totally agreed with you, but this is the best that we can do this time.
We work really hard to make your experience better, but sometimes due to unavoidable circumstances, we fall back. I can understand your frustration and it’s totally justified. I am once again extremely sorry for the experience. I hope you give us another chance to rectify our mistake.
I will be more than happy to provide you an update on this, please allow me a couple of minutes to connect with the restautant and will update you accordingly.
I am sorry refund is not possible in this case, If it was possible from our end, then I would have already done that for you.
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For better assistance, I would request you to please mail us at [email protected]. Our team will be revert back to you within 24-48 hours.
I would request you to please get in touch with our team which are available at [email protected] will assist you better with your concern.
I would request you to please drop a mail our team will assist you better with your concern.
Our team which are available at [email protected] will assist you better with your concern.
I would request you to please wait. Our team will surely revert back to you soon with best possible resolution.
Our team which are available at [email protected] is specialized in such cases and they will assist you better with your concern so I would request you to please drop a mail.
There is team which is specialized in such cases which is available at [email protected] so I would request you to please drop a mail they will assist you better with your concern.
If it is possible from my side, I could do it for you. Unfortunately, it is not possible so that's why I would request you to please mail at [email protected]
If any amount debited from your account, please share that transaction detail at [email protected]. Our team will assist you better with your concern.
If you are still facing the same issue, I would request you to please take a screen shot and drop a mail at [email protected]. Our team will be revert you back within 24-48 hours.
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Can you please confirm that registered number on Zomato & Paytm is same.
Can you please share the Domino's order I'd which you have received by SMS.
Thank you for sharing the order I'd.
Zomato acts as a medium between users and Dominos to help place orders, we do not facilitate them to deliver orders and have no control over their deliveries.
We are really sorry about that but Dominos deliveries are managed by Dominos only we are only facilitation partners.
If you will facing any issue feel free to reach out to us again. We are always here to help you.

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I would request you to please follow below mentioned steps to place the order:
Firstly, Open the Zomato App.
Search for the Restaurant you want your food from.
Thereafter you will get the entire menu with prices for each of the dishes. Add the dish you want and it will be redirected to cart.
Once you add all the preferred food dishes, go to view cart at the bottom of the screen. You will be seen a grand total of price. You can even give cooking instructions to the restaurant if you are allergic to something or you want food less spicy, etc.
After that select your address
Then select the payment method like Cash on Delivery Option or online payment methods.
Tap on place the order.
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I would like to inform you that due to payment gateway failure your order has not been placed. I would request you to please
place an another order and any amount deducted from your account. It will be reflected within 5-7 working days into your account.
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If you will facing any issue with your order feel free to reach out to us again. We are always available here to assist you.
Thank you for chatting with us.
Have a great day.