Notes
Notes - notes.io |
Thanks!
This call is about your recent order for {product_name} and will just take about 2 - 3 minutes of your time.
Is this the right time to speak with you?
We are extremely sorry to let you know that the couriers are unable to deliver this order due to logistical constraints beyond their control. Due to this, the order will be cancelled.
We understand that you were keen on getting this order. If you like, you can place a fresh order for this item within 7 days and as a token of gratitude, a Gift Card worth Rs. {amount} will be added to your Flipkart account within 48 hours of the order being delivered.
Thanks for your understanding {customer_name}.
Have a great day.
We understand {customer name} and sorry about the experience.
We hope to serve you soon again. Have a great day.
Notes-:
Call Connected : Customer agreed for cancellation & TOA. Order Cancelled.
Call Connected : Customer Requested to Call back later.
Call Connected : Customer not agreed for cancellation & Order Cancelled.
Call Connected : Customer not interested in the order & Cancelled the order.
Not connected:
Call Not Connected : 1st Attempt
Call Not Connected : 2nd Attempt
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