Notes

http://172.16.201.107:8080/agent-dashboard/ob.php
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Xpressbees: 02049116100
Bluedart: 18602331234
Delhivery: 1246719500
Ecom : 8376888888
FedEx: 18004194343
Gati: 1860 123 4284
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Callme experiment //cx didn't required callback. 11049 aatish



Callme experiment //Call didn't connect to cx///11329////bhim sain
Callme experiment //language barrier ///11329////bhim sain
Callme experiment //no response from cx side - call drop by cx ///11329////bhim sain
Cx is using the abusive language so after giving warning call disconnected.
Callme experiment //As there is no response from cx side hence after giving warning call

disconnected from this end. ///11329////bhim sain



____________________________________________________________________________________________________

_
Fraud call:
Callme experiment //cx informed about the fraud call and SMS regarding fake lucky draw contest //

infomation shared to cx and ask not to share any confidential details // cx agree ///11329////bhim

sain
____________________________________________________________________________________________________

_
Pickup Cases:
Callme experiment //cx want to return the product // PUC not done // RL panel filled // TAT share//

cx agree ///11329////bhim sain
Callme experiment //cx asking about order pickup as it was out for pickup // ask cx to wait// cx

agree ///11329////bhim sain




Callme experiment //PUC already done // RL panel filled // TAT share // cx agree ///11329////bhim

sain




Callme experiment //PUC done // so ask to cx to wait // PUC to RPR and QC TAT shared // ask to wait

// cx agree ///11329////bhim sain
____________________________________________________________________________________________________

________________________________________
Offer details:
Callme experiment //cx asked about offer details //information share with cx///11329////bhim sain

Callme experiment //cx asking about voucher// information shared with cx///11329////bhim sain




Callme experiment //cx ask about the how to use promocode // information regarding terms and

condition of voucher shared to cx // cx agree///11329////bhim sain




Callme experiment //cx told he did not get benefit of promocode // information regarding terms and

condition of voucher shared to cx // cx agree///11329////bhim sain

Callme experiment // cx said PUC already done but not yet updated // cx for refund / infro shared /

ask cx to wait // cx agree ///11329////bhim sain



____________________________________________________________________________________________________

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Product info.
Callme experiment //cx asked about details of product and price // information
shared with cx //cx agree ///11329////bhim sain

Callme experiment //cx want to know about the return policy // information shared to cx about terms

and condition regarding 7 days return policy // cx agree.///11329////bhim sain
Callme experiment //cx ask about the originality of the product // told to cx that assured products

will be deliver to cx from assured sellers // cx agree///11329////bhim sain




Callme experiment //cx want to know about the warranty of the product // information shared to cx as

per PDP // cx agree///11329////bhim sain
____________________________________________________________________________________________________

_____________________________________
Return request case:
Callme experiment //cx wants to return the order /complaint taken / TAT shared//cx agree

///11329////bhim sain
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Refund Cases-
Callme experiment //cx told payment deducted but order not confirmed // Refund Tat shared to cx //

cx agree///11329////bhim sain

Callme experiment //cx ask for refund status // refund initiated // TAT shared // cx agree

///11329////bhim sain




Callme experiment //cx ask for refund status // refund not initiated //complaint forwarded // TAT

shared // cx agree ///11329////bhim sain




Callme experiment //cx ask for refund status // told to cx to share bank statement as per mail send

// cx agree///11329////bhim sain

Callme experiment //cx told that he has shared the bank details // informed to cx to wait //TAT

shared //cx agree///11329////bhim sain

Callme experiment //cx ask for refund status //NEFT details not present // macro send and informed

to cx to provide bank details//cx agree///11329////bhim sain




Callme experiment //cx ask for refund status // refund initiated but not yet reflected // compaint

raised // TAT shared // cx agree ///11329////bhim sain
____________________________________________________________________________________________________

_____________________________
Order status:
Callme experiment //cx asked about the order status // dispatched date & DDR shared // cx agree

///11329////bhim sain
____________________________________________________________________________________________________

_________________________________
Specific delivery:
Callme experiment //cx want delivery before promise date // assured to cx for fast delivery // DDR

shared //cx agree ///11329////bhim sain
____________________________________________________________________________________________________

____________________________________
item OFD :
Callme experiment //cx asked about the order status // item OFD // ask cx to wait // cx agree

///11329////bhim sain
____________________________________________________________________________________________________

___________________________________
UD Cases :
Callme experiment ///cx asked about the order status /// UD_ mark / / FNDR filled / ask cx to wait/

cx agree///11329////bhim sain
____________________________________________________________________________________________________

___________________________________
order late beyond promisse date
Callme experiment //cx asked about the order status // order is late beyond promise date //

complaint forward // ask cx to wait // cx agree ///11329////bhim sain
____________________________________________________________________________________________________

___________________________________
Order Stuck case:
Callme experiment // cx asked about the order status // order stuck at one location /complaint

taken//TAT shared // apology done /cx agree ///11329////bhim sain
____________________________________________________________________________________________________

_______________________________________

Cancellation Cases:
Callme experiment //cx want to cancel the order// cancellation request taken // cx agree

///11329////bhim sain

Callme experiment //cx want to cancel the order// already cancel // infro shared // cx agree

///11329////bhim sain

Callme experiment //cx want to cancel the order//status marked shipped // cancellation request

taken// ask to refuse at doorstep if delivery attempt // cx agree ///11329////bhim sain

Callme experiment //cx want to know the reason of order cancellation // info shared to cx // request

to cx to place a new order // cx agree///11329////bhim sain
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Address change:
Callme experiment//cx wants to change the delivery address //so do as per cx VOC //cx agree

///11329////bhim sain

Callme experiment//cx wants to change the delivery address //so deny to cx as it is not in editable

state // cx agree ///11329////bhim sain
____________________________________________________________________________________________________

_______________________________________

Callme experiment //PDWP case /complaint taken/ 6 D TAT shared /apology done/cx

agree///11329////bhim sain
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Callme experiment//Empty parcel case // complaint taken // 7 D TAT shared // cx

agree///11329////bhim sain
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Callme experiment//item shipped together case// complaint taken//TAT share///11329////bhim sain

size issue
cmb/// cx received small size order /// cx want large size /// info share ///11329///bhim sain