Notes

http://172.16.201.107:8080/agent-dashboard/ob.php
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Xpressbees: 02049116100
Bluedart: 18602331234
Delhivery: 1246719500
Ecom : 8376888888
FedEx: 18004194343
Gati: 1860 123 4284

call me back experiment//cx wanted to know delivery details/info shared/cx agree// 11315 sumit

call me back experiment// customer want to cancel order has shipped asked to refuse on doorstep/cx agree/ 11315 sumit





call me back experiment//cx wanted to know why the order has cancelled/info shared/cx agree//11315 sumit

call me experiment// call not connected// 11315 sumit





call me back experiment//cx wanted to know delivery details/ order is OFD/ couerier no. sent /info shared/cx agree// 11315 sumit





call me experiment// incomplete query// 11315 sumit

call me experiment// cx receiving fake calls//info shared// macro sharing// cx agree// 11315 sumit







call me experiment//cx did not received the order//UD marked/FNDR filled//




call me experiment// cx wanted to cancel/as he wanted free delivery// order has cancelled// 11315 sumit







call me experiment// PUC not confirmed// RL filled/ info shared//ask to wait// cx agree// 11315 sumit

call me experiment//cx wanted to knw about refund// refund initiated//UTR no. shared//info shared// cx agree// 11315 sumit







call me experiment// cx want to return as received only 2 packet in the pack of 8 //want refund // request taken//ask to wait for revert back 24-48 hours// cx agree// 11315 sumit







call me experiment// cx want to cancel the order as ordered by mistake// so order has been cancelled// 11315 sumit

call me experiment// cx wanted deliver ASAP// specific delivery request// asked to wait// info shared// cx agree// 11315 sumit







call me experiment// cx wanted to knw order status//UD marked// courier boy's number sent// FNDR filled// asked to wait// cx agree// 11315 sumit


Call me experiment// cx want to return the product// as received a damaged product//want refund/replacement// TAT shared// info shared// cx agree// 11315 sumit







Call me experiment// cx wanted to know about refund// TAT shared// info shared// cx agree// 11315 sumit




Call me experiment// cx want product ASAP//specific delivery request// info shared// cx agree// 11315 Sumit







Call me experiment// cx did not received the order// but status is showing Delivered to neighbor asked to confirm// revert back shared TAT / 24-48 hours// info shared// cx agree// 11315 sumit



Call me experiment// cx wanted to know the order status // order is packed but not been shipped yet/ order is beyond promise delivery dates/// asked to wait// info shared// cx agree// 11315 sumit






Call me experiment// cx wanted to know the order status//item stuck at one location//Late beyond promise delivery dates// ask to wait/ info shared// cx agree// 11315 sumit


Call me experiment// cx received a different brand item and also a damaged item///cx want to return this//RL filled/ ask to wait// TAT shared// info shared// cx agree// 11315 sumit







Call me experiment// cx wanted to know order status// order is stuck at one location// ask to wait// info shared/ / cx agree/// 11315 sumit






Call me experiment// cx wanted to know about refund detail// refund has not been initiated//TAT is over/ ask to wait// for 24-48 hrs for revert back// info shared// cx agree// 11315 sumit

Call me experiment/// cx want to return//size issue//want refund// quality issue also//TAT shared// info shared// cx agree// 11315 sumit







Call me experiment/ cx wanted to know the order status// order is RTO/info shared/info shared// cx agree/11315


Call me experiment// Incomplete query//11315 Sumit

Call me experiment//cx was not using HINDI or English// 11315 sumit


Call me experiment// cx did not received the order// but status is showing Delivered// revert back shared TAT / 7 days// info shared// cx agree// 11315 sumit





call me experiment// PUC not confirmed/pin code miss match issue but pin code is correct confirmed with cx/ Pickup boy never contacted with cx/ RL filled/ info shared//ask to wait// cx agree// 11315 sumit


call me experiment//cx wanted to knw about refund// refund NOT initiated//5 working days TAT over// ask to wait 24-48 hrs for revert back//info shared// cx agree// 11315 sumit





call me experiment// call not connected/no response from cx// disconnected call by giving three warning/ 11315 sumit

call me experiment// call not connected/number busy/ 11315 sumit

Call me experiment// cx wanted to return but against CATP// denied politely// info shared/ cx agree// 11315 sumit

Call me experiment// PUC not confirmed //cx never refused to return/// Pickup boy never contacted with cx/ RL filled/ info shared//ask to wait/TAT/ cx agree// 11315 sumit




Call me experiment// cx wanted to return the product/ Against CATP// denied politely//info shared//cx agree//11315 sumit



Call me experiment// cx wanted to know about the refund//refund not initiated// CCA is pending//PUC done on 14 sep// ask cx to wait for revert back 24-48 hours// info shared// cx agree// 11315 sumit

Call me experiment// cx requested for call back by mistake// cx disconnected the call // 11315 Sumit

Call me experiment// cx wanted to return the product// but against CATP//denied politely// info shared// cx agree// 11315 Sumit

Call me experiment// cx wanted to return the product// received a different product// Quality Issue/Only Refund is available/info shared// TAT shared/ cx agree// 11315 Sumit

Call me experiment// cx wanted to know about refund// PUC done today//TAT shared//2 hrs for Online mode//6 Days for Offline mode// info shared// cx agree// 11315 Sumit

Call me experiment// cx received an EMPTY PARCEL// asked to wait for the team revert back//7 days// info shared// cx agree// 11315 Sumit

Call me experiment/ cx disconnected the call// 11315 Sumit




Call me experiment/ cx filled wrong bank details want to change//Asking NEFT sent// info shared// cx agree// 11315 Sumit

Call me experiment// cx wanted to know the complaint info / cx received a damaged product// want to return/ PUC not done// RL filled// TAT 2-3 days shared// info shared// cx agree// 11315 Sumit

call me back experiment// customer want to cancel order/order is OFD// asked to refuse on doorstep or when courier boy contact/cx agree/ 11315 sumit
Call me experiment// cx want to return the product// received a wrong product// Refund is available/ TAT shared// info shared// cx agree// 11315 sumit





call me experiment//cx wanted to knw about refund// refund initiated//5 working days TAT SHARED///info shared// cx agree// 11315 sumit
call me experiment// cx receiving fake calls/ask to not shared any personal detail/info shared// macro sharing// cx agree// 11315 sumit

call me experiment// call not connected/out of network/ 11315 sumit

Call me experiment//cx wanted to know the order status// Product is stuck at one location//asked to wait// promised to deliver ASAP//info shared// cx agree// 11315 Sumit

Call me experiment/ cx wanted to knw about refund info //PUC done today//7-8 days to reach the product/24 hrs for QC// 2 hrs online // 6 day offline//TAT shared/ for the refund// Info shared// cx agree// 11315 Sumit