Notes

role back
We apologize we are unable to issue a refund for the difference in the price. There may be times when the prices of individual items may change, but we stand by a commitment to offering the best value to our customers at the time of purchase

Hello! It is a pleasure to assist you today.
Hello, how may I help you?
Hello i have read you
Right?
Hello I'm sorry hear
Please let me take a look and see what I can do. May i have the order number?

the order only had the authorization hold and the charge was made until now

[email protected]
1-800-925-6278
1-800-966-6546

ccheck
I don't want you to think that I'm rushing you but I haven't heard from you in a few minutes. Are you there?

CTY
It's been a pleasure assisting you today. Thanks for contacting us. Stay safe and have a great day!
It's been a pleasure assisting you today. Thanks for contacting us. Stay safe and have a great afternoon!
It's been a pleasure assisting you today. Thanks for contacting us. Stay safe and have a great night!

cclose no interaction
Due to inactivity. My system will close this chat for now. If you would like a phone agent
to assist you, please call us at 1-800-966-6546. If you need any help in the future, please
remember that you can also visit the Help Center on Walmart.com for answers to many types of concerns. Thanks for contacting us at Walmart.com. Have a great day!

cclose with interaction
Due to inactivity. My system will close this chat for now. If you would like a phone agent
to assist you, please call us at 1-800-966-6546. If you need any help in the future, please remember that
you can also visit the Help Center on Walmart.com for answers to many types of concerns. Thanks for contacting us at Walmart.com. Have a great day!

Ask for time
Do you mind waiting a couple of minutes while I look into this?

Researching/ more time
I appreciate your time and patience. I´m still looking into this for you.

Keep it
As a courtesy for this order. There is no need to return the item to us. You can actually
donate or discard it, whichever you see fit.

Replacement
I've replaced the (Item name) in your order. You will receive an email confirmation with your
new order number shortly.

You will not be charged for this replacement. You might see payment details in your order
confirmation but this is only for informational purposes.

.
LOST IN TRANSIT.
I've researched your order and have determined that it was lost during shipment.
Unfortunately the tracking information didn’t have update since



I want to apologize for all the inconvenience this has caused you. Would you like me to send you a replacement?

Instant Refund
I've issued a refund of [ for your item.) You will receive a confirmation email shortly. The refund will post to your original payment method within next 5
business days..
Refund
I've requested the refund. You will receive a confirmation email within 48 hrs.


MARKETPLACE
I've noticed that your item comes from one of our marketplace seller. All the refunds and
replacements for your item are handled by them.
Please note that we stand behind for every product sold on Walmart.com. For this reason
and in order to do my best for you. I can escalate your case with our marketplace team.
They will contact you within 48 hours with a resolution by email. May I escalate your case?

I appreciate your time and patience. I've escalated your case with them.
Your order and your satisfaction are our priority. If you don't receive a response within 48
hours by email, please do not hesitate to contact us back and we will be more than glad to
keep assisting you with your order.

Transfer to tier 2

I'm transferring this chat right away. Please keep the connection. Due to the high
volume on chats. It will take more than usual.
 Thank you in advance for your patience. You will be transferred now. Please keep the
connection. Due to the high volume on chats. It will take more than usual.
 Since this item is sold and shipped by our third party seller *** I can transfer this chat to
our customer resolutions team so they can attempt to contact the seller right now, but
due to the high volume of contacts the waiting time is the almost the same that you had
for this chat. But our Senior Resolutions Specialist will be happy to assist you. Do you
mind holding while I transfer your chat?

Item delay Fulfillment center is researching
I appreciate your time and patience. I'm checking your order. Unfortunately, the fulfillment center
nears you. doesn't have the items available. However, in order to assist you. Our fulfillment team is
researching for a different one and the process can take up to 72 hours. We truly appreciate
your patience during that time.

Price reduction:

Our business model is focused on offering everyday low prices, and we continue to invest in
keeping prices low on the front end. Our price is subject to change from time to time.
There may be times when the prices of individual items may change, but we stand by a
commitment to offering the best value to our customers at the time of purchase.

ESCALATED TO MANAGER OR CUSTOMER RESOLUTION TEAM
Thank you for waiting and I understand this situation. It is very useful for me all the information
you mentioned, since it allows me to properly document this mistake. Right now, in order to
help you and resolve the problem, I will immediately escalate this to another department, you
should receive a resolution or it should be fixed in the next 48 hours , I know that waiting even
longer might not be the best resolution but I would really appreciate your patience.

If customer didn't reply after the information. You can add to your closing.
Due to inactivity. I will need to close this chat. I can provide you the reference number for our
conversation if you need any follow up (Ref #). If you don't receive any resolution, by then
please do not hesitate to contact us back.

Marketplace
Thank you so much for patiently waiting, I was checking here and I can see that this item
comes from a third party vendor, right?. So I really want to help you with this, so I would
escalate your situation, I would leave all the details you provided me to the seller, they will
give you a resolution for this in the next 48 hours.
1) I can see this item is sold and shipped by our third party seller all refunds, replacements and
customer service are handle by them, but please don't worry I got your back.
2) Please note that we stand behind every product sold on Walmart.com. For that reason and
in order to be as much as helpful as I can, I will escalate this to our marketplace team, and our
specialist will contact the seller to work with them in your case, to resolve this as fast as we
can. Our team will contact you in 48 hours with the resolution. Would that be okay for you?

3) Let me tell you, this case has been successfully escalated. You can expect to receive an
email from the seller within 48 hours. If you don't receive an email from them within 48 hours
please contact us again immediately so we can help you with a follow up. The ticket number for
the escalation I just made is: