Notes

http://172.16.201.107:8080/agent-dashboard/ob.php
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Xpressbees: 02049116100
Bluedart: 18602331234
Delhivery: 1246719500
Ecom : 8376888888
FedEx: 18004194343
Gati: 1860 123 4284
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Didn't require info:
Callme experiment //cx didn't required any info//11343 rakhi
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Didn't connect:
Callme experiment //Call didn't connect to cx//11343 rakhi
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Language barrier:
Callme experiment //language barrier//11343 rakhi
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Call drop:
Callme experiment //no response from cx side - call drop by cx //11343 rakhi
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No response cx side:
Callme experiment //As there is no response from cx side hence after giving warning call disconnected from this end//11343 rakhi
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Num. Busy:
Callme experiment//call didn't connect//cx busy another call//11343 rakhi
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Call hold:
Callme experiment//cx pickup the call and put call on hold//11343 rakhi
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Abuse language:
Cx is using the abusive language so after giving warning call disconnected//11343 rakhi
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Fraud call:
Callme experiment //cx informed about the fraud call and SMS regarding fake lucky draw contest // infomation shared to cx and ask not to share any confidential details // cx agree 11343 rakhi
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Pickup Cases:

Return case:
Callme experiment //cx want to return the product // PUC not done // RL panel filled // TAT share // cx agree 11343 rakhi
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Out for pickup:
Callme experiment //cx asking about order pickup as it was out for pickup // ask cx to wait// cx agree 11343 rakhi
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Pickup already done:
Callme experiment //PUC already done // RL panel filled // TAT share // cx agree 11343 rakhi
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Pickup done but not updated:
Callme experiment // cx said PUC already done but not yet updated // cx for refund / infro shared / ask cx to wait // cx agree 11343 rakhi
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Quality check case:
Callme experiment //PUC done // so ask to cx to wait // PUC to RPR and QC TAT shared // ask to wait // cx agree 11343 rakhi
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Offer details:
Callme experiment //cx asked about offer details //information share with cx//11343 rakhi
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Voucher information;
Callme experiment //cx asking about voucher// information shared with cx//11343 rakhi
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Promocode info:
Callme experiment //cx ask about the how to use promocode // information regarding terms and condition of voucher shared to cx // cx agree//11343 rakhi
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Benefits of promocode:
Callme experiment //cx told he did not get benefit of promocode // information regarding terms and condition of voucher shared to cx // cx agree//11343 rakhi
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Product info.
Callme experiment //cx asked about details of product and price // information shared with cx //cx agree//11343 rakhi
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Trust pay policy:
Callme experiment //cx want to know about the return policy // information shared to cx about terms and condition regarding 7 days return policy // cx agree//11343 rakhi
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Originality of product:
Callme experiment //cx ask about the originality of the product // told to cx that assured products will be deliver to cx from assured sellers // cx agree 11343 rakhi
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Warranty case:
Callme experiment //cx want to know about the warranty of the product // information shared to cx as per PDP //cx agree//11343 rakhi
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Return request case:
Callme experiment //cx wants to return the order /complaint taken / TAT shared//cx agree 11343 rakhi
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Refund Cases-
Callme experiment //cx told payment deducted but order not confirmed // Refund Tat shared to cx // cx agree//11343 rakhi
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Refund initiate case:
Callme experiment //cx ask for refund status // refund initiated // TAT shared // cx agree 11343 rakhi
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Refund not initiate:
Callme experiment //cx ask for refund status // refund not initiated //complaint forwarded // TAT shared // cx agree 11343 rakhi
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Bank detail share:
Callme experiment //cx ask for refund status // told to cx to share bank statement as per mail send // cx agree//11343 rakhi
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Already bank detail share:
Callme experiment //cx told that he has shared the bank details // informed to cx to wait //TAT shared //cx agree//11343 rakhi
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Asking NEFT detail:
Callme experiment //cx ask for refund status //NEFT details not present // macro send and informed to cx to provide bank details//cx agree 11343 rakhi
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Refund initiate but not reflect:
Callme experiment //cx ask for refund status // refund initiated but not yet reflected // compaint raised // TAT shared // cx agree 11343 rakhi
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Order status:
Callme experiment //cx asked about the order status // dispatched date & DDR shared // cx agree 11343 rakhi
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Specific delivery:
Callme experiment //cx want delivery before promise date // assured to cx for fast delivery // DDR shared //cx agree 11343 rakhi
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item OFD :
Callme experiment //cx asked about the order status // item OFD // ask cx to wait// cx agree 11343 rakhi
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UD Cases :
Callme experiment ///cx asked about the order status /// UD_ mark / / FNDR filled / ask cx to wait/ cx agree//11343 rakhi
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order late beyond promisse date
Callme experiment //cx asked about the order status // order is late beyond promise date // complaint forward // ask cx to wait // cx agree 11343 rakhi
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Order Stuck case:
Callme experiment // cx asked about the order status // order stuck at one location /complaint taken//TAT shared // apology done /cx agree 11343 rakhi
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Cancellation Cases:

Cancel the product:
Callme experiment //cx want to cancel the order// cancellation request taken // cx agree 11343 rakhi
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Already cancel:
Callme experiment //cx want to cancel the order// already cancel // infro shared // cx agree 11343 rakhi
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Not able to cancel:
Callme experiment //cx want to cancel the order//status marked shipped // cancellation request taken// ask to refuse at doorstep if delivery attempt // cx agree 11343 rakhi
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Order cancel reason:
Callme experiment //cx want to know the reason of order cancellation // info shared to cx // request to cx to place a new order // cx agree
11343 rakhi
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Delivery Address change:
Callme experiment//cx wants to change the delivery address //so do as per cx VOC //cx agree 11343 rakhi
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Product adress change:
Callme experiment//cx wants to change the delivery address //so deny to cx as it is not in editable state // cx agree 11343 rakhi
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Wrong place:
Callme experiment //PDWP case /complaint taken/ 6 D TAT shared /apology done/cx agree//11343 rakhi
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Empty parcel:

Less then 500:
Callme experiment//Empty parcel case // macro share//complaint taken // 7 D TAT shared // cx agree//11343 rakhi
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More then 500:
Callme experiment//Empty parcel case // macro share//complaint taken // 7 D TAT shared // cx agree//11343 rakhi
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Query less then 500:
Less then 500, email send, 7-8 days revert back, macro share(empty parcel reciverd)
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Query more then 500:
More then 500,send declaration form, macro share(empty parcel updated)
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Shipped together:
Callme experiment//item shipped together case// complaint taken//TAT share//11343 rakhi
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