Notes

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Callme experiment //cx didn't required callbacK
id-11135 Neeraj Goyal


Callme experiment //Call didn't connect to cx
id-11135 Neeraj Goyal


Callme experiment //no response in between the call so call dropped after 3 warnings
id-11135 Neeraj Goyal


Callme experiment //language issue///email guided//cx agreed
id-11135 Neeraj Goyal


Callme experiment //cx did not have order details //ask cx to check order details and then gave call back request //cx agreed
id-11135 Neeraj Goyal

Callme experiment //language issue///email guided//after that cx drop the call
id-11135 Neeraj Goyal


Callme experiment //cx drop the call in between
id-11135 Neeraj Goyal


Callme experiment //cx want info abt order ///but cx drop the call in between
id-11135 Neeraj Goyal


Callme experiment //cx want to change delivery address//unable to change//info shared to cx ///cx agreed
id-11135 Neeraj Goyal

Callme experiment //cx want info abt product price and warranty ///so details shared with cx
id-11135 Neeraj Goyal


Callme experiment //cx want info abt product promo code and coupons ///so details shared with cx
id-11135 Neeraj Goyal

Callme experiment //cx asked about the order status //ask cx to wait for order verification competion /// cx agreed
id-11135 Neeraj Goyal

Callme experiment //cx asked about the order status // dispatched date & DDR shared //ask cx to delivery asap /// cx agreed
id-11135 Neeraj Goyal


Callme experiment //cx asked about the order status // ask cx that order is out for delivery //ask cx to wait for courier agent call /// cx agreed
id-11135 Neeraj Goyal


Callme experiment //cx want urgent delivery before 20 aug 2020 // dispatched date & DDR shared //ask cx we will try to deliver earlier /// cx agreed
id-11135 Neeraj Goyal


Callme experiment / UD marked/ / FNDR filled /complain taken///tat shared 24-48hrs///cx agreed
id-11135 Neeraj Goyal


Callme experiment / order is late beyond promise date /complain taken///tat shared 24-48hrs///cx agreed
id-11135 Neeraj Goyal


Callme experiment / UD marked/ / order is showing out for delivery area/ask cx to pickup product from courier and coordinate with courier team ///tat shared 24-48hrs///cx agreed
id-11135 Neeraj Goyal



Callme experiment / cx asking replacement req. status//puc already done//complete replacement process shared///cx agreed
id-11135 Neeraj Goyal


Callme experiment / cx asking refund status//cx receieved empty parcel ///7 days tat over /complain already taken///tat shared 24-48hrs///cx agreed
id-11135 Neeraj Goyal


Callme experiment / cx asking refund status//cx receieved empty parcel ///info shared as per mail by team ///ask cx to fill under taking form and send within 7 days ///cx agreed
id-11135 Neeraj Goyal


Callme experiment //cx call to cancel the order // status marked shipped // cancellation request taken// ask to refuse at doorstep if delivery// cx agreed
reason:already purchased

id-11135 Neeraj Goyal

Callme experiment //cx ask for refund status // refund already provided to cx on 1 aug 2020 //info shared to cx // cx agree

id-11135 Neeraj Goyal

Callme experiment //cx ask for refund status //cx said refund not provided //puc already done ///tat shared 24-48hrs // cx agree

id-11135 Neeraj Goyal



Callme experiment //cx ask for refund status //refund tat over still refund not provided //////tat shared 24-48hrs ///// cx agree

id-11135 Neeraj Goyal



Callme experiment //cx ask for refund status // refund already initiated // TAT shared 7-10 working days // cx agreed

id-11135 Neeraj Goyal


Callme experiment //cx ask for refund status // refund already initiated // TAT shared 5 working days // cx agreed

id-11135 Neeraj Goyal


Callme experiment //cx ask for refund status ////ask cx to share bank details // cx agree
id-11135 Neeraj Goyal


Callme experiment //cx ask for refund status // puc already done//product not receieved at warehouse///ask cx to wait and ask cx refund asap // cx agree
id-11135 Neeraj Goyal


Callme experiment //cx wants to return the order and want refund /complaint taken //tat shared 24-48hrs///cx agreed
Reason:pack of 3 product order placed but received only 2 product
id-11135 Neeraj Goyal


Callme experiment //cx asked about refund req status // puc already done//complete refund process shared//ask cx to refund asap /// cx agreed
id-11135 Neeraj Goyal


Callme experiment //cx asked about refund req status // puc already done//still not updated ///rl filled ///complete refund process shared//cx agreed
id-11135 Neeraj Goyal


Callme experiment //cx asked about refund req status // puc already done//still not updated ///rl filled /// info shared as per mail///tat shared 24-48hrs//cx agreed
id-11135 Neeraj Goyal


Callme experiment //cx wants to replace the order//complaint taken //tat shared 24-48hrs///cx agreed
reason:
id-11135 Neeraj Goyal


Callme experiment //cx wants to return the order and want refund//complaint taken //tat shared 24-48hrs///cx agreed
reason:receieved different product
id-11135 Neeraj Goyal


Callme experiment //cx asking order is showing delivered but not receieved /complaint taken //tat shared 6 days ///cx agreed

id-11135 Neeraj Goyal


Callme experiment //cx asking order is showing delivered but not received /complaint already taken //6 days tat over/// tat shared 24-48hrs///cx agreed

id-11135 Neeraj Goyal


Callme experiment //cx asking order is showing delivered but not received /complaint already taken //6 days tat over/// pod shared///cx denies pod///tat shared 7-8 working days ///cx agreed

id-11135 Neeraj Goyal



Callme experiment //cx asking PUC not done // RL panel filled // TAT share 2-3 days // cx agreed
id-11135 Neeraj Goyal



Callme experiment //cx informed about the fraud call and SMS regarding fake lucky draw contest // infomation shared to cx and ask not to share any confidential details // cx agree
id-11135 Neeraj Goyal


Callme experiment //cx want to know the reason of rto // info shared to cx // request to cx to place a new order // cx agree
id-11135 Neeraj Goyal


Callme experiment //cx want to know the reason of rto // info shared to cx // request to cx to place a new order //tat shared 6 working days for refund initiate and 5 working days for refund cx agree
id-11135 Neeraj Goyal


Callme experiment //cx want to know the reason of cancellation // info shared to cx // request to cx to place a new order // cx agree

id-11135 Neeraj Goyal


Callme experiment //cx want to cancel the order// cancellation request taken // cx agree
reason:size issue
id-11135 Neeraj Goyal

Callme experiment //cx call to cancel the order // status marked shipped // cancellation request taken// ask to refuse at doorstep if delivery attempt // cx agree
reason:by mistake placed order
id-11135 Neeraj Goyal


Callme experiment //cx call to cancel the order // order is already cancelled///informed to cx///cx agreed
id-11135 Neeraj Goyal


Callme experiment //cx asking he cancelled the product but refund not provided///tat shared 6 working days for refund intiation and after 5 working days for refund///cx agreed
id-11135 Neeraj Goyal

Callme experiment //cx ask for replacement req status //complete replacement process shared///cx agreed

id-11135 Neeraj Goyal


Callme experiment //cx want to cancel return request///cx did not want to return his order

id-11135 Neeraj Goyal