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http://172.16.201.107:8080/agent-dashboard/ob.php
------------------------------------------------------------------
Xpressbees: 02049116100
Bluedart: 18602331234
Delhivery: 1246719500
Ecom : 8376888888
FedEx: 18004194343
Gati: 1860 123 4284
-----------------------------------------------------------------
Callme experiment //cx didn't required callback.karan 11052
Callme experiment //Call didn't connect to cx karan 11052
------------------------------------------------------------------
Snapdeal account related :
cx called to update or delete the account details // info shared to cx // cx agree karan 11052
-----------------------------------------------------------------As there is no response from cx side hence after giving warning call disconnected from this end.karan 11052
Cx is using the abusive language so after giving warning call disconnected.karan 11052
------------------------------------------------------------------
Fraud call:
Callme experiment //cx informed about the fraud call and SMS regarding fake lucky draw contest // infomation shared to cx and ask not to share any confidential details // cx agree .karan 11052
------------------------------------------------------------------
UD Cases :
Callme experiment / UD_CR/ / FNDR filled / agree karan 11052
Callme experiment / UD_CNA/ / FNDR filled / agree karan 11052
Callme experiment / UD_CD/ / FNDR filled / agree karan 11052
Callme experiment / UD_AI/ / FNDR filled / agree karan 11052
Callme experiment / UD_ODA/ / FNDR filled / agree karan 11052
Callme experiment / UD_SD/ / FNDR filled / agree karan 11052
Callme experiment // UD_MISC //FNDR filled / agree karan 11052
Callme experiment / /UD_CNR/ / FNDR filled / agree karan 11052
Callme experiment / /UD_CSP/ / /FNDR filled // agree karan 11052
Callme experiment // Same day OFD //FNDR Error// karan 11052
------------------------------------------------------------------
Pickup Cases:
Callme experiment //PUC not done // RL panel filled // TAT share// cx agree karan 11052
Callme experiment //cx asking about order pickup as it was out for pickup // ask cx to wait// cx agree karan 11052
Callme experiment //PUC already done // RL panel filled // TAT share // cx agree karan 11052
Callme experiment //PUC done // so ask to cx to wait // PUC to RPR and QC TAT shared // ask to wait // cx agree karan 11052
------------------------------------------------------------------
Refund Cases-
Callme experiment //cx told payment deducted but order not confirmed // Refund Tat shared to cx // cx agree mkaran 11052
Callme experiment //cx ask for refund status // refund initiated // TAT shared // cx agree karan 11052
Callme experiment //cx ask for refund status // refund not initiated //complaint forwarded // TAT shared // cx agree karan 11052
Callme experiment //cx ask for refund status // told to cx to share bank statement as per mail send // cx agree karan 11052
Callme experiment //cx told that he has shared the bank details // informed to cx to wait //TAT shared //cx agree karan 11052
Callme experiment //cx ask for refund status //NEFT details not present // macro send and informed to cx to provide bank details//cx agree karan 11052
Callme experiment //cx ask for refund status // refund initiated but not yet reflected // compaint raised // TAT shared // cx agree karan 11052
------------------------------------------------------------------
Return request case:
Callme experiment //cx wants to return the order /complaint taken / TAT shared//cx agree karan 11052
------------------------------------------------------------------
Product info.
Callme experiment //cx asked about details of product and price // information
shared with cx //cx agree karan 11052
Callme experiment //cx want to know about the return policy // information shared to cx about terms and condition regarding 7 days return policy // cx agree.karan 11052
Callme experiment //cx ask about the originality of the product // told to cx that assured products will be deliver to cx from assured sellers // cx agree karan 11052
Callme experiment //cx want to know about the warranty of the product // information shared to cx as per PDP // cx agree karan 11052
-----------------------------------------------------------------
Offer details:
Callme experiment //cx asked about offer details //information share with cx karan 11052
Callme experiment //cx asking about voucher// information shared with cx karan 11052
Callme experiment //cx ask about the how to use promocode // information regarding terms and condition of voucher shared to cx // cx agree karan 11052
Callme experiment //cx told he did not get benefit of promocode // information regarding terms and condition of voucher shared to cx // cx agree karan 11052
-----------------------------------------------------------------
Order status:
Callme experiment //cx asked about the order status // dispatched date & DDR shared // cx agree karan 11052
------------------------------------------------------------------
Specific delivery:
Callme experiment //cx want delivery before promise date // assured to cx for fast delivery // DDR shared //cx agree karan 11052
------------------------------------------------------------------
Order Stuck case:
Callme experiment // cx asked about the order status // order stuck at one location /complaint taken//TAT shared // apology done /cx agree karan 11052
-----------------------------------------------------------------
Order deliver to wrong place (PDWP):
Callme experiment //cx didn't recvd but status show delivered // as payment mode is COD // apology done // suggest cx to place the fresh order. karan 11052
Callme experiment //PDWP case /complaint taken/TAT shared /apology done/cx agree karan 11052
------------------------------------------------------------------
Callme experiment//Empty parcel case // complaint taken // TAT shared // cx agree karan 11052
------------------------------------------------------------------
Callme experiment//item shipped together case// complaint taken//TAT share karan 11052
------------------------------------------------------------------
Cancellation Cases:
Callme experiment //cx want to cancel the order// cancellation request taken // cx agree karan 11052
cx call to cancel the order // status marked shipped // cancellation request taken// ask to refuse at doorstep if delivery attempt // cx agree karan 11052
Callme experiment //cx want to know the reason of order cancellation // info shared to cx // request to cx to place a new order // cx agree karan 11052
------------------------------------------------------------------
Address change:
Callme experiment//cx wants to change the delivery address //so do as per cx VOC //cx agree karan 11052
Callme experiment//cx wants to change the delivery address //so deny to cx as it is not in editable state // cx agree karan 11052
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