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Bad Rating Link
https://docs.google.com/forms/d/e/1FAIpQLSeq62GSnw55iBYg1p2r5-mCfxCeSiag68Lt5lPdHRbK_dZLUQ/viewform
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Opening NPS/Bad Rating Calling – English
Good Morning/Afternoon/Evening , My name is Ritesh and I am calling from Snapdeal , You recently completed our online feedback survey where you have rated us low . Please help us to know the exact reason in order to give you a delightful experience in future ,as your detailed feedback is really very important for us to serve you better .
Opening NPS/Bad Rating Calling – Hindi
Namaskar , Mai Ritesh baat kar raha hu Snapdeal Se , Kya Meri Baat Rachit Ji se ho rahi hai ,<Customer Response > ,Sir Kya ye Sahi Samay Hoga Apse baat karne ka <Customer Response > , Aap ne hal he mai humare ek online survey pe hume low rate kia hai , Mujhe bada dukh hua ye jaan k , ki aap ko pareshani ka samna karna pada jiske liye mai shama Chahunga , Kripya karke mujhe bataye ki exactly kya pareshani hui apko taki hum apko future mai behtar services de paye kyuki apka feedback hamare liye bhut mahetav purn hai kyuki hum aap jaise valuable customer ko khona nahi chate hai
CALL ENDING SCRIPT - English
I am glad that you have given your precious time to help us getting the detailed feedback .
I also want to inform you that we are crediting INR 50 Rs Voucher in you SD account with the validity of 6 months that you can use in your next purchase, We would request you to do us a favor by accepting this good will gesture, and we will assure you a delightful experience in future,
Thank you for your time, Sir. Have a good day and keep shopping with Snapdeal .”
Call Ending Script – Hindi
Apko batana chahunga ki hum apke snapdeal account 50/- rs credit kar rahe hai jiski validity 6 months ki hogi , Aap se guzarish karunga ki ise accept karke hume dubara seva dena ka avsar pradaan kare .
Aasha karta hu meri di Hui jaankari aur baat karne k tareeke se aap santoosht honge,
Snapdeal mai apna keemti samay dene k liye Dhanyawaad Apka Din Shubh rahe .
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