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ERP Reviewed - Invalid Escalation
Missing
- Case Notes > Merchant Payment Request
- Case Notes > Assign to Escalations Team
- Case Notes > Assign MxSx - Escalated
- Run Macro MX Sending to Relevant Team (3 MSTRT)
- Attach MX | Account Settings | Partner Merchant Verification Details
- Attach MX | Pay Management | Partner Merchant Payment Requests
Invalid escalation, Non-partner issue
Missing payments for non-partners merchants must be escalated to P1 alerts.
111
A new case (144133873)was created and escalated already to resolve this case
The account attached is Non-Partner Store id: 209899
The correct account Partner account is Store Id: 986137
That is why shows Denali rejected because 209899 doesn't have credentials on SF
Reviewed by ERP Escalation Republica
ERP Previewed- Valid escalation
MX | Live Order, Account Management | Menu Update Procedure
Activate/ Add a full menu.
By the information provided, the issue can be handle by the escalations team.
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