Notes

Hi Sanjeev,

Thanks for your valuable time over the call.

We understand your issue about the cancellation of your order 'OD220167985901937000' and the price increasing of the product.

We are sorry to let you know that your order was canceled by the seller as their partnered courier service provider was not able to deliver the product to your address.

This is because they no longer serve this pincode and this update was shared with us after you had placed your order.

If you’d still like to buy the item, you can place a new order and choose to have it delivered at a different serviceable address by clicking on the given link.

Link: https://www.flipkart.com/oppo-a52-stream-white-128-gb/p/itmcc156b0eb6e2a?pid=MOBFUJHDSGWZQFUJ&lid=LSTMOBFUJHDSGWZQFUJRSXBL3

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

We would like to let you know that offers, discounts, and prices offered by sellers for products vary from time to time and are valid only for a certain period.

We suggest that you place an order immediately to avail any offer you like as sellers may run out of stock for products.

For exciting deals and offers, please check 'Deals of the Day' on our website and 'Offers Zone' on our app.

We are happy to let you know that the seller has refunded Rs. 6141 for your order to your debit card on November 21, 2020. This will be credited to your account by December 01, 2020, as per standard banking procedures.

Also, we are happy to let you know that the seller has refunded Rs. 100 for your order to your debit card on November 21, 2020. This will be credited to your account by December 01, 2020, as per standard banking procedures.

If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.

Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

We'd like to thank you for your continuous trust and support.

Please note, you are important to us and great customer service is a top priority for us.

In future, if you have any query feel free to write back to us, we'll be happy to help.

Hope this helps.

Sanjeev, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.


cx complaints about the service hence info shared to cx accordingly cx disconnected the call




customer issue has been resolved hence information share to the customer// cx confirmed to close the case cx discounted the call when try again cx no picked up



Cx issue: cx receive a not working product //
RVP address: the address will be the same
Packing material available
contact number: 8590124867
alt contact number: na
cx want to refund only refund available


Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

We would like to thank you for your understanding.

Thanks for choosing Flipkart.


Kudsiya, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.

specials and priority lines are not added as the product already delayed information share to the customer
As we checked and found that you have already returned the product and the product has been picked up by the courier service provider.

the customer already has been returned the product now refund information share to the customer unable to send the refund SMS due to DT disabled

cx want a replacement but the return created for refund hence canceling the return

After tagging issue type is not getting change hence adding notes

Order status shared to cx ///Replace Expect

Tat not generated hence 24-48 hours shared with cx

Thanks for choosing Flipkart.


========
The case is already with the team hence information shared with the customer (Tat shared)
unable to update the team incident due to dt disabled

==============
Tagged in Incident Id - IN2011231646483569923

hence dup close //unable to change the issue type

======= updating the incident here to enable the DT for creating an incident

Unable to download the invoice hence assigned here kindly check and do needful

=========
The information already shared to the customer in the given Incident Id - IN2011231536328677615
hence duplicate closed//unable to change the issue type
==========

relevant info shared to cx from RTO as per confirmation/// as the shipment was delayed


Info shared to cx about super coins //unable to change the issue type // no relevant tagged here and solved the case

cx is number to use the inscription code of Youtube hence no relevant assigned here kindly check and do needful


the delivery date is November 22 hence info shared to cx and requested to wait until delivery date

Incident Id - IN2011161050343546156 case with holy challengers hence doing solved nrr

Info already shared to cx in Incident Id - IN2011181212361884536
hence dup close //cx already talk about the return

Cx issue: has not receidv the product
RVP address: the address will be the same
Packing material available
contact number: 9868746839
alter contact number: 7505758696
cx want refund

Cx issue: has not receidv the product
packing was ok
contact number: 9868746839
alter contact number: 7982741407
cx want refund



Tagged in Incident Id - IN2011231234028705181
hence dup close// unable to change the issue type



packing did not tamper




cx has not received any reply from FRM cx confirmed over the call
again cx revert that team has no contact to cx hence escalating again
cx voc Every flipkart excutive is told me to receive one mail from registerd email and send replay as any ID proof but i am not received any mail from flipkart including your feedbak mail. So what i do, how i can send my id proof to you.

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