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(7:27:25 PM) (System) said: AgentJoined
(7:27:34 PM) (Agent) Ana said: Thank you for visiting our website Walmart.com What can I do for you?
(7:27:45 PM) (Client) Customer said: I want my money back from this order.
(7:28:01 PM) (Client) Customer said: It was ordered in April and I still haven’t received it.
49.30 (7:28:35 PM) (Agent) Ana said: I really sorry for that. Can I have the otder number please.
(7:29:13 PM) (Client) Customer said: 3792044-859998
3.03 (7:29:16 PM) (Agent) Ana said: I will do everything for you.
(7:29:20 PM) (Agent) Ana said:
I’ll be back in a moment. I’m looking into this for you.
(7:30:13 PM) (Client) Customer said: Ok
0.74 (7:30:14 PM) (Agent) Ana said: If I'm not wrong the item was Bestway Spa Filter Pump Replacement Cartridge Type VI 58323E for SaluSpa Hot Tub, Count: 2. Right?
(7:30:21 PM) (Client) Customer said: Yes
25.64 (7:30:47 PM) (Agent) Ana said: I will be back. Could you hols while i look this for you.
(7:30:53 PM) (Client) Customer said: Yes
214.97 (7:34:28 PM) (Agent) Ana said: this takes few minutes more
(7:34:54 PM) (Client) Customer said: Ok
79.96 (7:36:14 PM) (Agent) Ana said: I really sorry for the inconvenience with your item, in this case I will escalate you with the manager and takes 48 hours.
(7:36:23 PM) (Agent) Ana said: Is that okay for you?
(7:36:40 PM) (Client) Customer said: How will they contact me
38.58 (7:37:19 PM) (Agent) Ana said: Give a second please.
(7:38:07 PM) (Agent) Ana said: They will send you an email in 48 hours.
(7:38:12 PM) (Client) Customer said: Ok
3.75 (7:38:16 PM) (Agent) Ana said:
Is there anything else I can assist you with today?
(7:38:19 PM) (Client) Customer said: No
6.54 (7:38:26 PM) (Agent) Ana said:
It's been a pleasure assisting you today. I’ll be ending this chat now. If you need any help in the future, please remember that you can also visit the Help Center on Walmart.com for answers to many types of concerns. Thanks for contacting us and have a great day!
(7:39:04 PM) (System) said: Chat session ended
(7:39:04 PM) (System) said: Chat session ended
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