Notes
Notes - notes.io |
Action: macro shared
Communication: info given as per order status
//////////
Issue: cx query not clear
Action: macro shared to fetch details
Communication: info given via macro
///////////
Issue: cx asking for pickup
Action: macro shared // RL filled
Communication: tat shared
/////////////
Issue: cx asking for
Action: unable to share macro // no email available
Communication: Due to non calling hours unable to call customer so team will call in calling hours
//////////////
Issue: cx asking for cancellation // order in shipment
Action: macro shared
Communication: info given as per order status
///////////////////
Issue: cx query not clear // cx asking for call
Action: macro shared to fetch info
Communication: Due to non calling hours unable to call customer so team will call in calling hours
////////////////
Issue: cx asking for refund
Action: macro shared
Communication: told to share bank statement
///////////////
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