Notes

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ISSUE- quality issue
ACTION TAKEN - apology and assurance done
COMMUNICATION- told cx 7 day easy return policy // info shared // cx agree
REGARDS
Paramjeet
11366

ISSUE- cx received old item // cx told product price is high than the local market
ACTION TAKEN - apology and assurance done
COMMUNICATION- told cx 7 day easy return policy // info shared // cx agree
REGARDS
Paramjeet
11366

ISSUE- no issue
ACTION TAKEN - apology and assurance done
COMMUNICATION- told cx 7 day easy return policy // info shared // cx agree
REGARDS
Paramjeet
11366

ISSUE- cx didn't like the product // cx has already shared feedback with our executive
ACTION TAKEN - apology and assurance done
COMMUNICATION- told cx 7 day easy return policy // info shared // cx agree
REGARDS
Paramjeet
11366

ISSUE- size issue - cx received small / large size
ACTION TAKEN - cx don't want to raise complaint // apology and assurance done
COMMUNICATION- told cx 7 day easy return policy // info shared // cx agree
REGARDS
Paramjeet
11366

ISSUE- cx received different colour issue
ACTION TAKEN - cx don't want to raise complaint // apology and assurance done
COMMUNICATION- told cx 7 day easy return policy // info shared // cx agree
REGARDS
Paramjeet
11366

ISSUE- same product with inaccurate description
ACTION TAKEN - cx wants to complaint // apology and assurance done
COMMUNICATION- told cx 7 day easy return policy // info shared // cx agree // told cx return or replacement is not eligible under Trust Pay Policy
REGARDS
Paramjeet
11366


[email protected]


ISSUE- cx has no benefit // cx received defective/ damaged order
ACTION TAKEN - complaint taken // apology and assurance done
COMMUNICATION- told cx 7 day easy return policy // ticket raised // asked cx to wait for 2-3 days for pickup // info shared // cx agree
REGARDS
Paramjeet
11366

ISSUE- courier related issue - courier was not delivered on time
ACTION TAKEN - apology and assurance done
COMMUNICATION- told cx 7 day easy return policy // info shared // cx agree
REGARDS
Paramjeet
11366

ISSUE- same product with different description
ACTION TAKEN - cx wants to complaint // apology and assurance done
COMMUNICATION- told cx 7 day easy return policy // info shared // cx agree // told cx return is not eligible under Trust Pay Policy
REGARDS
Paramjeet
11366

[email protected]

COMPLAINTS

ISSUE- quality issue
ACTION TAKEN - apology and assurance done // already complaint taken
COMMUNICATION- told cx 7 day easy return policy // asked cx to wait for pickup within 2-3 days // cx don't have invoice and courier package // mail send for invoice// info shared // cx agree
REGARDS
Paramjeet
11366

ISSUE- cx received defective order
ACTION TAKEN - apology and assurance done // already complaint taken
COMMUNICATION- told cx 7 day easy return policy // asked cx to wait for pickup within 2-3 days // cx don't have invoice and courier package // mail send for invoice// info shared // cx agree
REGARDS
Paramjeet
11366

ISSUE- cx received same product with inaccurate description
ACTION TAKEN - apology and assurance done // already complaint taken



COMMUNICATION- told cx 7 day easy return policy // asked cx to wait for pickup within 2-3 days // cx don't have invoice and courier package // mail send for invoice// info shared // cx agree
REGARDS
Paramjeet
11366


ISSUE- cx received different product
ACTION TAKEN - apology and assurance done // already complaint taken
COMMUNICATION- told cx 7 day easy return policy // asked cx to wait for pickup within 2-3 days // cx don't have invoice and courier package // mail send for invoice// info shared // cx agree
REGARDS
Paramjeet
11366