Notes

Thank you for your patience. I apologize in advance for this matter. After reviewing your account, it seems that your order is currently on the stuck processing stage. There are several reasons that this can occur including operational and system issues.
https://corporate.walmart.com/store-corporate-feedback

Hello! It is a pleasure to assist you today. How may I help you?

Hello! It is a pleasure to assist you today.
I'm sorry hear that
Please let me take a look and see what I can do. May i have the order number?

Hello! It is a pleasure to assist you today.
I'm sorry hear that.
Please let me take a look and see what I can do. Just to confirm, Is this your order number

Hello! It is a pleasure to assist you today.
I'm sorry hear that your package says delivered but you did not get it.
Please let me take a look and see what I can do. Just to confirm, Is this your order number


the order only had the authorization hold and the charge was made until now

[email protected]
1-800-925-6278
1-800-966-6546

ccheck
I don't want you to think that I'm rushing you but I haven't heard from you in a few minutes. Are you there?

CHELP
Before I let you to I just want to tell you to take care and stay safe you and your family. Is there anything else I can assist you with today?

I am so glad to assist you today and I hope I could've resolved your inquiry in this contact, if you have any other question, I will love to still helping you, Is there anything else I can assist you with today?

Oh no, Thank you for your understanding, I do appreciate it and if you have another question, I will be glad to help you with that.?

CTY
It's been a pleasure assisting you today. I’ll be ending this chat now. If you need any help in the future, please remember that you can also visit the Help Center on Walmart.com for answers to many types of concerns. Thanks for contacting us. Stay safe and have a great day!

It's been a pleasure assisting you today. Thanks for contacting us. Stay safe and have a great day!

If the Current EDD is still in the future, suggested verbiage:
Thank you for your patience. I can see that your order is processing and we will ship it as soon as possible. The estimated delivery date for the order is between 09/23 to 10/02. At this challenging time, orders may show in Processing or Preparing status for longer than usual.

cclose no interaction
Due to inactivity. My system will close this chat for now. If you would like a phone agent
to assist you, please call us at 1-800-966-6546. If you need any help in the future, please
remember that you can also visit the Help Center on Walmart.com for answers to many types of concerns. Thanks for contacting us at Walmart.com. Have a great day!

cclose with interaction
Due to inactivity. My system will close this chat for now. If you would like a phone agent
to assist you, please call us at 1-800-966-6546. If you need any help in the future, please remember that



you can also visit the Help Center on Walmart.com for answers to many types of concerns. Thanks for contacting us at Walmart.com. Have a great day!

Ask for time
Do you mind waiting a couple of minutes while I look into this?

Researching/ more time
I appreciate your time and patience. I´m still looking into this for you.

Keep it
As a courtesy for this order. There is no need to return the item to us. You can actually
donate or discard it, whichever you see fit.

Replacement
A replacement order has been placed for the item(s) and will be mailed to the same address used for the original order.
You will receive an email confirmation with your new order number shortly.
You will not be charged for this replacement. You might see payment details in your order
confirmation but this is only for informational purposes.

.
LOST IN TRANSIT.
I've researched your order and have determined that it was lost during shipment.
I want to apologize for all the inconvenience this has caused you. Would you like me to send you a replacement?

Lost after delivery
Thank you very much for your patience today, after carefully checking the order, my records show me that the package was Delivered EDD but since you didn't receive it, it appears that was lost after delivery, I want to make this right for you, so in this case please let me know what would you like me to process, a replacement for your item or you would prefer a refund

LIT
I really sorry and i hate tell you that I've researched your order and have determined that it was lost during shipment. it has not movement since
I want to apologize for all the inconvenience this has caused you. I wish i could replace it but unfortunately we cannot process a replacement because
I know how important you order is, and i really want to help you, we will not allow to you lose your money and do our best to make sure this situation will be fixed.

May i process a refund?

I really sorry and i hate tell you that I've researched your order and have determined that it was lost during shipment. it has not movement since
I want to apologize for all the inconvenience this has caused you.
I know how important you order is, and i really want to help you, we will not allow to you lose your money and do our best to make sure this situation will be fixed. So in this case please let me know what would you like me to process, a replacement for your item or you would prefer a refund

Instant Refund
I've issued a refund of $46.92 You will receive an email confirmation shortly. The refund will post to your original payment method within next 5 business days.
Refund
I've requested the refund. You will receive a confirmation email within 48 hrs.


MARKETPLACE
I've noticed that your item comes from one of our marketplace seller. All the refunds and
replacements for your item are handled by them.
Please note that we stand behind for every product sold on Walmart.com. For this reason
and in order to do my best for you. I can escalate your case with our marketplace team.
They will contact you within 48 hours with a resolution by email. May I escalate your case?
If it does and I refund/replace it now you may get recharged for the first one.
I appreciate your time and patience. I've escalated your case with them.
Your order and your satisfaction are our priority. If you don't receive a response within 48
hours by email, please do not hesitate to contact us back and we will be more than glad to
keep assisting you with your order.

MARKET PLACE
I've noticed that your item comes from one of our marketplace seller. In this case i can process a refund but if you need a replacement i have to escalate with the seller. All the replacements for your item are handled by them.
Please note that we stand behind for every product sold on Walmart.com. For this reason
and in order to do my best for you. If I escalate your case with our marketplace team They will contact you within 48 hours with a resolution by email.
Which option is better for you?

marketplace
Thank you so much for waiting, I have checked the information and allow me to inform you that according to my records this item is sold and shipped by one of our marketplace seller, {ENTER THE NAME OF THE SELLER}, so in order to get the best resolution the seller needs to be contacted, but don't worry about it, I know how to handle this situation for you.

I can send an escalation to our marketplace department and they will contact the seller, deal with them and get the best resolution. Rest assure that we stand behind each item sold in our website, including items sold by a marketplace seller, so we will not allow to you lose your money and do our best to make sure this situation will be fixed. Within 48 hours you will be contacted by email to provide you the resolution. Is that fine for you?

Discounts:

In an effort to compensate this inconvenience I'm willing to offer a xxx% discount on your items. This offer is not intended to place a value on your inconvenience, but rather to reaffirm our commitment that our customers are the highest priority in our values


Transfer to tier 2

I'm transferring this chat right away. Please keep the connection. Due to the high
volume on chats. It will take more than usual.
 Thank you in advance for your patience. You will be transferred now. Please keep the
connection. Due to the high volume on chats. It will take more than usual.



 Since this item is sold and shipped by our third party seller *** I can transfer this chat to
our customer resolutions team so they can attempt to contact the seller right now, but
due to the high volume of contacts the waiting time is the almost the same that you had



for this chat. But our Senior Resolutions Specialist will be happy to assist you. Do you
mind holding while I transfer your chat?

Item delay Fulfillment center is researching
I appreciate your time and patience. I'm checking your order. Unfortunately, the fulfillment center
nears you. doesn't have the items available. However, in order to assist you. Our fulfillment team is
researching for a different one and the process can take up to 72 hours. We truly appreciate
your patience during that time.

Price reduction:

Our business model is focused on offering everyday low prices, and we continue to invest in
keeping prices low on the front end. Our price is subject to change from time to time.
There may be times when the prices of individual items may change, but we stand by a
commitment to offering the best value to our customers at the time of purchase.
OR
We apologize we are unable to issue a refund for the difference in the price. There may be times when the prices of individual items may change, but we stand by a commitment to offering the best value to our customers at the time of purchase

ESCALATED TO MANAGER OR CUSTOMER RESOLUTION TEAM
Thank you for waiting and I understand this situation. It is very useful for me all the information
you mentioned, since it allows me to properly document this mistake. Right now, in order to
help you and resolve the problem, I will immediately escalate this to another department, you
should receive a resolution or it should be fixed in the next 48 hours , I know that waiting even
longer might not be the best resolution but I would really appreciate your patience.

If customer didn't reply after the information. You can add to your closing.
Due to inactivity. I will need to close this chat. I can provide you the reference number for our
conversation if you need any follow up (Ref #). If you don't receive any resolution, by then
please do not hesitate to contact us back.

Marketplace
Thank you so much for patiently waiting, I was checking here and I can see that this item
comes from a third party vendor, right?. So I really want to help you with this, so I would
escalate your situation, I would leave all the details you provided me to the seller, they will
give you a resolution for this in the next 48 hours.
1) I can see this item is sold and shipped by our third party seller all refunds, replacements and
customer service are handle by them, but please don't worry I got your back.
2) Please note that we stand behind every product sold on Walmart.com. For that reason and
in order to be as much as helpful as I can, I will escalate this to our marketplace team, and our
specialist will contact the seller to work with them in your case, to resolve this as fast as we
can. Our team will contact you in 48 hours with the resolution. Would that be okay for you?

3) Let me tell you, this case has been successfully escalated. You can expect to receive an
email from the seller within 48 hours. If you don't receive an email from them within 48 hours
please contact us again immediately so we can help you with a follow up. The ticket number for
the escalation I just made is:

REFUND TO RETURN CENTER
Let me tell you that you will receive a prepaid return label to your email address. Would you please be so kind and place the label on the box and drop off on your postal office? Refund will be processed once the item is received and processed at the return center.
Allow up to 2-3 weeks for your refund of ($) to post to your original form of payment.

REFUND FIRST SCAN
Let me tell you that you will receive a prepaid return label to your email address. Would you please be so kind and place the label on the box and drop off on your postal office? Once the package will be scanned with the carrier you will receive an email confirmation about your refund After I’ll process the refund you will have 30 days to return the item.



Cuando los items se cambian a PUT
Thank you for your patience. I apologize in advance for this matter. After reviewing your account and Unfortunately 2 items were not available to ship home, so the system changed it



AUTHORIZATION HOLD:
Any time you place an order, an authorization hold is placed on your method of payment for the total amount of the order. This authorization hold is not an actual charge. It just confirms that there are funds available to complete your purchase, and it typically appears in your account as a pending charge. The actual charge for the purchase amount does not occur until your order is shipped. The authorization hold will be removed within 5 business days.

CUANDO LA ORDEN NO SE PROCESA PERO HAY HOLD
I apologize for the inconvenience. I have checked but no records found. Unfortunately The order was not successful that's why you did not receive the email with an order number. But your account was not charged, though you may see a temporary authorization hold request when our system tried to accept the order. If you do have a hold, it should be released in five business days or less. If you have questions regarding the hold, your financial institution may be of further assistance. I kindly recommend you place your order again if needed.



CAPITAL ONE
Tambien que llame a captial one Walmart al 877-860-1250



OUT OF STOCK:
I am unable to estimate when the item will be back in stock. You are welcome to visit the website periodically to see if we receive any more inventory. For some items, you can also sign up to receive email notifications when the item is back in stock. If the option is available, the "Get In-Stock Alert Button will be located just below the price on the website. Is there anything else I can help you with today?"

Supchat
I understand you may prefer to speak with a manager/supervisor, however be sure all options I have provided to you, I have checked them first with my support team/superior in charge, and honestly you will get the same information, because of that we manage the same process such as supervisors/managers, be sure I care about your business and I will appreciate your kind understanding.