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cx call to know the status of the order // dispatched date & DDR shared // cx agree.
cx call that he want urgent delivery so // assured to cx for fast delivery // DDR shared //cx agree.
cx call to know about order status //it is OFD so ask to wait till end of the day. cx agree.
cx call to know about order status // UD marked // FNDR filled// TAT shared// cx agree.
cx call to know about order pickup // RL filled// TAT shared // cx agree.
cx informed about the fraud call and SMS regarding fake lucky darw contest // infomation shared to cx and ask not to share any confidential details // cx agree.
cx called to cancel the order // cancellation request taken // cx agree.
cx want to know order status // informed to cx order cancelled // requested to place a new order // cx agree
cx call to cancel the order // status marked shipped // cancellation request taken// ask to refuse at doorstep if delivery attempt // cx agree.
cx call that he want to return the order as // complaint forwarded // TAT shared // cx agree.
cx call to know the refund status // refund initiated // // TAT shared // cx agree.
cx call to know the refund status // so ask to cx to wait // PUC to RPR and QC TAT shared // ask to wait // cx agree.
cx call to know the refund status // refund initiated but not yet reflected // compaint raised // TAT shared // cx agree.
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