Notes

Could you please, let me know the reason of the refund?

No worries, it is a pleasure to assist you.

Hello! I hope you’re doing well today. How may I help you?

Link: https://bit.ly/33oVmCB

Hello! I hope you’re doing well today. I’m very sorry to know that you haven’t received your package. I understand the situation and I will be glad to help you with this.

Thanks for letting me help you with this. I just want to make sure that I covered everything you needed.

Thank you for staying here, I really appreciate it, I already processed the refund for you.

Awesome! You’re more than welcome. I hope I have taken care of you in the best way possible.

Unfortunately. I haven’t received another response from you. I hope I have taken care of you in the best way possible.

Hi, {INSERT NAME}, I'm sorry to hear {INSERT_REASON}. Let me take a look and see what I can do. May I have your order number?

It's been a pleasure assisting you today. I’ll be ending this chat now. If you need any help in the future, please remember that you can also visit the Help Center on Walmart.com for answers to many types of concerns. Thanks for contacting us and have a great day!

I’m sorry {NAME}, but I’ve looked into your order and I see that it was lost during shipment. I can process a refund for {item/your_order}.

{NAME}, I'm happy to issue a refund of {INSERT_AMOUNT}. You will receive a confirmation email as soon as the refund is processed and the refund will post to your original payment method within 5 business days. As a courtesy for this order, you can go ahead and keep this item. You do not need to send it back to us. Feel free to donate or discard as you see fit.

I am going to close this chat due to inactivity. If you still need assistance, please remember that you can visit the Help Center on Walmart.com for answers to many types of concerns. Thanks for contacting us.

Is there anything else I can assist you with today?

{NAME}, I'm sorry to hear that your order didn’t arrive. Would you like me to send you a replacement if available? We can also check into refunding the {item/order}.

{NAME}, I’ve processed a replacement for {your_order,_item_name}. It will ship out once FedEx or USPS scans your return. You'll receive a confirmation email when the replacement ships. Please know that if the returns center doesn’t receive the original back within 30 calendar days, you’ll be recharged for {your_order,_item_name}. Please don’t take your return to a store. It must go to the address specified on the label in order to avoid recharge.

I'm sorry your item was {INSERT_REASON}. Would you like me to start a replacement?